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T-Mobile to Charge $1.50 for Paper Bills

Article Comments  58  

Aug 10, 2009, 11:49 AM   by Eric M. Zeman   @phonescooper

T-Mobile has decided to charge an extra fee for customers who wish to receive printed, paper bills. This new fee is for anyone wishing to receive a basic "summary" bill, and it will cost $1.50 per month. T-Mobile already charges customers who wish to see in-depth bills (which detail all calls, text messages, etc.) $1.99 per month. Now, customers who wish to receive a detailed, printed bill will be charged a total of $3.49 per month. T-Mobile customers may opt-out of receiving paper bills altogether to avoid the extra charges. T-Mobile plans to notify all customers of the upcoming change in their August bills, with the charge taking effect starting September 12.

from T-Mobile



This forum is closed.

This forum is closed.

Eric M. Zeman

Aug 10, 2009, 11:56 AM

Full Statement from T-Moble USA

After considering a number of factors including rising costs for paper, printing, and postage, as well as environmental impacts associated with printing paper bills, T-Mobile has started to charge customers who would like to receive a paper bill. The charge does not directly reflect our costs of printing and distributing bills. The company has provided alternative options for our customers to receive the information on their bills and continues to promote paperless billing as a "free" option (www.my.t-mobile.com or www.t-mobile.com/billingupdate)

Beginning with August bills, current T-Mobile customers will receive notification that provides them with instructions on how to "opt out" of the paper bill charge by receiving a paperless, elect...
lol wow. i know it doesnt sound like much but thats kinda out of hand. what if someone doesnt have internet so they cant view their bills? they r just stuck with a service charge cause paper costs more.

since thats tmobile customers fault
damn u ...
You are real? I really didn't think you posted on here other than stories but you are real?! Dang!
I'm being charged just to be... charged. This is crazy. Not that it affects me, but if it was my mom or grandma, they'd be hit with an additional charge just so that they can get a bill!

Eh... I can go either way though. If a little charge like tha...
Tell me more about the paperless billing service.
Rose Mary White

Aug 10, 2009, 12:46 PM

Where there is one...there is another.

Surprised I fear the other carriers will attempt to channel this to their subscribers as well.
Maybe this is what needs to happen before their new $49.99 unlimited plan goes live to new customers. That's the ONLY way I'd say this move is justified.

Aug 10, 2009, 9:02 PM

If they really cared....

they would just take the 1.50 off of your current bill. That would encourage customers to go paperless but it wouldnt punish those whose only option is for paper
If someone is in such dire straights that the can afford a cell phone but not a computer and the internet they deserve to be left in the dark. Computers are extremely inexpensive and dial up internet is $10 or under.

Aug 10, 2009, 8:23 PM

How can this be a problem?

It clearly states its an opt-out for paper bills, in todays age of energy conservation & the push to reduce waste, it makes perfect sense to charge for unnecessary waste of paper. We all know what happens to you detailed billing statements when you are done, either in the trash, or in a recycle bin. Which in tern wastes more energy in disposing it the needed to create it...
This isn't about detailed statements anymore, the fee they're referring to now is for basic statements.

Aug 10, 2009, 11:06 PM

Go Green Initiatives ???

First off,

I certainly expect this to trickle down to the rest of the carriers soon. It's a shame. For all those supporters who see this a go green movement, I hate to tell you but that has almost nothing to do with it.

Electronic billing saves carriers money on postage, billing departments, and paper. It encourages self serve to drive traffic to the internet store as opposed to retail locations. Any employee of any carrier (corporate offices) has probably seen their business shift from selling to servicing.

And as far as going green, take a look at all the collateral and merchandise the retail stores dispose of. And for what? Change in font? I love my job, but this is certainly the start of the decline for wireless employees. ...
I'll have to agree with you to a point, im with the same carrier in a store, but for us it hasent quite turned but a lot of that is a very simple discussion about local business and the problems with online shopping, most will still buy in a store, be...
A lot of customers who complain about this have access to a computer, and the ones who don't were generally the first to call in and have their bill explained to them like a 2 yr old. Why should more and more trees be cut down to print a 40-50 page b...

Aug 10, 2009, 6:46 PM

soon 99 cents a min for 611 customers service?

soon 99 cents a min for 611 customers service?
I remember way back into ancient history (relative to wireless standards) when Sprint charged $3 just to talk to a CSR! If you Google, you can still find the backlash of complaints about it (e.g., http://www.complaints.com/march2002/complaint oftheday....
I hope so because customers call in for the dumbest things. Like having me explain to them each and every feature on their device. Its called a manual or the internet...read.

Aug 11, 2009, 12:13 PM

If they don't want to spend the money to bill me...

Then I shouldn't have to spend the money to pay them. Very Happy

Aug 10, 2009, 7:52 PM

Fine by me

I do wish it was in reverse (discounts for non-morons), but long-term it will still work that way. I haven't had to increase my monthly rate in 6 years, so inflation is my discount. Better to raise the fees on the high-maintenance customers, and let me keep my rate.
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