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Review: BlackBerry 9800 Torch

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Aug 11, 2010, 9:47 PM   by Eric M. Zeman

Research In Motion's new BlackBerry Torch is sure to stoke the fires of envy in the crackberry crowd, but how does it compare to Android and iPhone?

Form

Is It Your Type? 

Are you a BlackBerry addict? Is BlackBerry Messenger your life? Do touch screens turn you on? Do you need a physical keyboard for typing messages? If you answered yes to any of these questions, than it's likely Research In Motion's latest BlackBerry, the 9800 Torch, is right up your alley. The 9800 pairs RIM's strengths -- those keyboards! that email! BBM! -- with a new operating system and a slick new hardware design.

Body 

The Torch is a dense little thing. It is about the size of an 8500-series BlackBerry Curve, though slightly thicker and definitely heavier. All the edges are rounded and it has a comfortable feel. When in your hand, most of the surfaces your skin contacts are rubber or plastic. The battery cover has a grippy, ribbed design that plants it firmly in your palm. Given the small footprint, it will easily slip into a pocket, and be just as easily retrieved.

Most of the front surface is consumed by the display. Just below the display are the standard set of BlackBerry controls: Send key, BlackBerry key, optical track pad, Back key and End/Power key. The keys are smaller on the Torch than on other BlackBerries, and don't have defined edges. It's possible to accidentally press the Send key when you mean the BlackBerry key, for example. The track pad itself is small, almost too small, though on a touch device it is somewhat superfluous. These buttons all have good travel and feedback, though.

The microUSB port is on the left side of the Torch, all by itself. Looking for the volume toggle and other controls? They are all on the right side of the phone. The user-assignable convenience key is closest to the bottom of the Torch. Its default action is for the camera, and it is a two-stage button. Both stages are clearly defined. Travel and feedback are good. The volume buttons are above the camera key. They are protected by rubber, but easy to find and use. The 3.5mm headset jack is closest to the top, and works with most normal stereo headphones.

The lock and silence buttons are placed on the top edge of the Torch, similar to where they are found on devices such as the BlackBerry Bold. There's no physical indicator for these two buttons. The lock button is close to the left edge and the silence button is close to the right edge. Press anywhere in either corner and you'll probably find the button. Travel and feedback were good.

The Torch is a vertical slider, and has a full, physical QWERTY keyboard. The slider mechanism itself feels strong and solid, but I don't like the way it works. The top and bottom pieces of the Torch are flush, with the two pieces forming a curved edge. There's no ledge or catch, or anything concrete for your thumb to grab hold of when sliding the Torch open. If you have fat thumbs, it is all too easy to accidentally interact with the track pad or other controls at the bottom of the display. Sure, you can press the screen itself, but opening the Torch turns on the screen and you can accidentally activate apps or controls. The Torch's slider is not the best I've interacted with.

How does the keyboard fare? I like it. The buttons are similar to those seen on the Bold 9700 and 9650. They have a scalloped shape that makes them easy to find. Travel and feedback is good. About the only thing that bothers me is button choice. There are no dedicated buttons for things such as "www" or ".com" for example. The Torch also forgoes a dedicated period button. Sure, RIM has the double-tap spacebar trick that places a period and a space at the end of a sentence, but what about when you're typing web addresses? Constantly using the ALT key to reach the period and "@" symbol get frustrating after a while. RIM could learn a thing or two from AT&T's Quick Messaging Devices.

The slot for the memory card is located under the battery cover. The cover comes off with no problems, and the card can be swapped out without powering down the Torch.

 

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The Three S's 

Screen

The Torch's screen measures 3.2 inches and offers a measly 360 x 480 pixels. It's certainly not a bad display, but after using high-resolution displays from RIM's competitors, it is hard to be excited about 360 x 480. Most icons, menus, and images look decent. Some rough pixel edges are visible here and there, but they are by no means horrible to behold. Even small text is easy enough to read. As far as brightness goes, the display is easy to read indoors and outdoor visibility was surprisingly good. Reading emails, browsing the web, using the camera, sorting through menus was no problem at all under a bright, summer sun.

Signal

The Torch performed well in signal tests. It consistently held onto one or two more bars than other AT&T handsets tested in the same spot. It survived a trip to my basement with no problems, as well as a trip into NYC and other areas around northern New Jersey. The Torch rarely dropped below three bars in the signal indicator, with it most often showing four or five. How does that translate to real-world performance? Favorably. I experienced no dropped calls, no missed calls, and data sessions were consistent. BlackBerry devices generally do well with signal performance and the Torch is no different.

Sound

Sound was disappointingly inconsistent on the Torch. Call quality ranged all over, from bad to good. Some calls were crystal clear, others were horribly noisy and cut in and out. Earpiece volume was sufficient for most normal environments. I was easily able to hear a caller while sitting near a loud air conditioner, and while sitting in a busy coffee shop. Car noise shouldn't be cause for concern. The speakerphone was just shy of loud enough. Even with the volume set all the way up, it was a bit quieter than I wanted it to be. The sound quality issues mixed with the almost-there volume force me to suggest you seek alternatives for the speakerphone if you have them available.

Battery

RIM's co-CEO Mike Lazaridis is obsessed with battery life. That's one reason why BlackBerries traditionally perform well when it comes to holding onto a charge. In my tests, the Torch proves once again how Lazardis' devotion to power management pays off. The Torch easily lasted though an entire day with email, Twitter, and Facebook pinging it every few seconds. Phone calls didn't seem to dent battery life too much, nor did browsing the web. I was able to kill off a full charge in just over 31 hours. That was with heavy use. Those who use the Torch more sparingly -- and leave out the social networking -- might see two full business days of use.

Touch 

The BlackBerry 9800 Torch has a capacitive touch display. It was mostly responsive. I noticed a few instances in which it hesitated or didn't properly register a screen press. For the most part, through, it worked as you'd expect.

Worth pointing out is that RIM did not carry over the SurePress software QWERTY keyboard from its Storm devices. Instead, the Torch has a brand-new software keyboard. I don't think it is as robust or as easy to use as the Storms' keyboards. Still, it offers word prediction and gets things mostly correct as users peck away. The smaller footprint of the Torch's screen gets in the way a little bit, though.

Other touch-based gestures supported by the Torch include kinetic scrolling, swiping, pinch-to-zoom, etc.

Basics

Menus 

The 9800 Torch is the first handset to run BlackBerry OS 6, RIM's newest mobile operating system. RIM wasn't kidding when it pitched the OS as "fresh but familiar." There are tweaks aplenty, but schooled BlackBerry users will feel right at home using BlackBerry 6.

The biggest changes have been applied to the new home screen. It offers far more features and tools than it did before. From top to bottom, the basic home screen has the status bar, the notification bar, main screen/wallpaper, and the app tray with four visible apps.

The notification bar acts similar to the drop-down notification shade in Android. Tapping it lets users quickly get a look at all the unread messages they may have received. This includes email, SMS, MMS, BBM, Twitter replies/DMs, and Facebook notifications. You can see the first handful of each message type, and view info such as the sender and subject. Need to see who just sent an email? Now you can see the email without actually opening the email application. That saves time when the emails (or other notifications) happen to be unimportant. Want to hide all the notifications? Tap the bar again and it goes away. If you do want to read a message, select it and the notification app will open the message in whichever messaging service it belongs to. Perhaps my only complaint about the notification bar is that it is only accessible from the home page. It won't open when using other applications. That seems a silly limitation to me.

The app tray is where users will really be able to customize BlackBerry OS 6 handsets. Rather than a boring grid of apps and folders, the tray offers five different user-configurable home screens / menus. The first (and default) screen lists all the apps. The second lists those used most frequently. The third shows all downloads. The fourth is reserved for media. And the fifth is for user-chosen favorites.

When the app tray is either closed or open, users can swipe sideways between these five different home screens. When the tray is closed, only the top four apps, widgets or shortcuts are visible on each screen. It's neat that you can slide sideways even with the tray closed to see those other apps.

One of the biggest new features introduced by BB6 is the Universal Search tool. It is best used to parse for correspondence with a particular contact. For example, I type "R-I-C-H" and the Universal Search pulls up all the contacts in my database going by the name Rich. I press on Rich Brome's contact card, and I see all his contact info, as well as all the recent phone calls (Rich, why don't you ever call me???), recent emails, IMs, BBMs, Twitter replies and Facebook messages. Very useful. If you're not looking for a contact, it will also help find media (pictures, video, music), applications, and other data stored on the phone. If what you're looking for isn't on the phone, it offers web-based tools (YouTube, Yelp, Yellow Pages, etc.) to continue searching.

Other notable changes include press-and-hold gestures to open secondary menus in some applications. For example, in the contact application, the press-and-hold gesture conjures up the options menu, offering shortcuts to calling, texting, emailing, editing the contact and other actions. Use press-and-hold on the home screen, however, and the options will include moving, opening, deleting, or hiding the selected app, among other actions. Pressing the ever-present BlackBerry key offers many of the same tools, and works as it does on older versions of BlackBerry OS.

The menu system used to access the Torch's settings has also been overhauled. Rather than a simple (and deadly boring) list, the settings tools have been lumped into fewer groups that are easier to understand. For example, the Display setting lets users adjust the date and time, theme, font, back lighting, message coloration, and more. On older BBOS versions, many of those were placed in separate folders, which required further drilling down.

In all, the new home screen user interface is a definite step up from older BlackBerry operating systems. It has more tools, and tighter integration between apps and services, and is easier to figure out, to boot.

 

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Calls/Contacts 

Calls

Making phone calls from the Torch is very similar to making calls from RIM's existing BlackBerry devices. Pressing the green send key opens the phone application. There are three tabs along the top for the dial pad, call log, and contacts. Whichever of these tabs was last open or used is the one that shows up when the send key is pressed.

The software dialpad is huge. It's easy to work with and use. The call log looks almost identical to current BlackBerries, but offers a few neat tweaks. The best is that the press-and-hold gesture has been added to the call log. Press-and-hold a call log, and the Torch offers up an options menu. Pressing the BlackBerry key has the same effect.

With a call in progress, the options presented to users are similar to what is seen on other touch devices, including quick access to the speakerphone, mute switch, and so on.

 

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Contacts

RIM made more changes to the contact app's behavior than the phone's, but the two are tightly integrated. As mentioned earlier, the Universal Search function alone adds a lot of power to the Torch, BlackBerry 6, and how users will interact with their contacts. Being able to type a contact's name from the home screen and go directly into a call or the contact app really speeds up many communication functions of the Torch.

One thing it handles well is syncing Gmail / Google contacts. That will be a big deal for some users.

Seeing recent communications when viewing a contact card is handy information to have. Knowing when you last called or emailed someone at a glance. Want to call them? Press their number. Want to email them? Press the email address.

The contact app is supposed to cross-pollinate information with Facebook and Twitter, but I was unable to get this to work properly. For example, Facebook profile photos did not show up in my BlackBerry address book, despite their presence in the Facebook application.

For the most part, however, RIM sticks to its guns with the calling and contacts apps. They are amazingly useful, and work together seamlessly as one in order to make interacting with calls and contacts as painless and easy as possible.

 

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Messaging 

In case you forgot, BlackBerries are made for messaging maniacs. The Torch 9800 offers email, SMS, MMS, IM -- in short, everything you'd expect.

First up, email. RIM has overhauled the email application a bit, though it doesn't go as far as I'd have liked it to. Whether you're a corporate user or a Yahoo user, the Torch handles Exchange, POP3 and IMAP4 accounts with ease. Users can add up to 10 different email accounts to the Torch. It carries over many of the touch-based email behavior seen on the Storm devices. It can display HTML email, but the phone is fussy about downloading images for those emails. It sort of negates the point if you have to always request that the images be loaded. HTML emails also get in the way of swiping behavior. For example, with the Storm/Storm2 swiping left or right takes you to the previous or next email. With the Torch, you end up panning around an HTML email when you swipe left or right rather than advancing to the next email. Regular emails don't have this problem on the Torch.

Despite some of these navigation niggles, the Torch's email experience is mostly good. Options abound, and there are simple touch controls to perform actions such as replying, forwarding, and so on.

The SMS/MMS client has been updated a bit and now offers better threaded messaging. Messages are called out in text bubbles that help to visually separate the different sides of the conversation. Adding any sort of media to outgoing messages is a breeze. Content is nicely embedded in the text bubbles.

BlackBerry Messenger is on board, of course, to allow for PIN-based messaging. Users of BBM will be pleased enough with the the current version of BBM on board the Torch, which isn't much changed when compared to what's already available on existing BlackBerry handsets. Using BBM lets users avoid SMS charges and offers tools such as received/read receipts.

If BBM isn't your thing, the Torch also offers Yahoo Messenger, AIM, Windows Live, and Google Talk IM clients.

All of these messaging services (and social networking, too) are wrapped together in a master inbox and the notification bar. While useful, both can be overwhelming. Some people may want to exclude their Twitter @replies from their main inbox. I know I would. Same goes for some Facebook messages. You can, if you wish, hide the entire master inbox and retrieve messages each from its own account inbox. If you have multiple email accounts, Twitter accounts, Facebook, and so on, arranging all these into a usable stream takes patience.

I'd rather see the social networking apps pulled out of the master inbox and aggregated in their own spot.

The notification bar found on the home screen lets users preview any of the messages listed here without opening the associated messaging application.

 

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Social Networking 

The Torch comes with official Facebook, MySpace and Twitter applications pre-installed. Each works well enough of its own accord to keep users in touch with their circles of friends, family and colleagues. RIM and the developers of these apps have done a decent job of integrating them across other parts of the Torch.

For example, all the social networks report new messages to the notification feature of BB6, which displays the number of unread messages at the top of the home screen. The social networking apps are also integrated into the contact app and messaging functions. Need to call a Facebook friend, but don't have their number in your BlackBerry contacts? No problem-o. The number is available in the Facebook app (if the person has put it there).

If you don't like these options, the mobile web sites are always available, and there are numerous Twitter clients for the BlackBerry platform that can be used, rather than the first party one.

There is also a Social Feeds application that streams status updates and posts from Facebook, Twitter, MySpace, and user-defined RSS feeds. If you'd like to consume all your social networking in one spot, this app lets you do it. It's not the most robust app I've seen, but since the native apps are already on board, it feels a bit unnecessary to me.

In sum, the Torch easily handles the social networking basics, as BlackBerries have for a while now.

 

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Extras

Music 

RIM has given the music application a modest refresh. It can be best described as less "menu-y" and more "graphic-y." Now, when viewing artist, album, or song lists, album art is displayed next to the file or folder in question. The result is a more visually pleasing experience.

The player has also been overhauled in a very positive way. Once you've chosen to listen to a song, the Torch automatically displays cover art in a coverflow appearance for the current playlist. This means that while you're listening to the music, you can scroll through your library visually via album cover art. It's neat, and I like that it is built directly into the player, and not just the outer music menus.

The music player can be sent to the background and users may listen while doing other things, such as browsing the web. Incoming calls pause music, which resumes once the call is disconnected.

There are some advanced options, but not too many. There is an audio boost; captions can be turned on/off; and music can be enhanced when the Torch is used with headphones. Music playback quality was excellent over the speaker, and better through headphones. It also didn't sound too bad via stereo Bluetooth speakers.

BlackBerry Desktop 6 is a handy tool for the Torch, which lets users more easily sync media. Users can also do so via Wi-Fi, rather than USB. This is great if you happen to forget your USB cable.

AT&T Music and Slacker Internet Radio are also installed, if they're your thing.

 

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Camera 

The BlackBerry camera software continues to be fairly basic. Leaving the side convenience key set to launch the camera is the best and fastest way to get at it. It launches in perhaps a second or so. The Torch has a 5 megapixel camera with autofocus and an LED flash. The autofocus is set to work continuously. There is no focusing box that appears and turns green when the camera is ready. According to RIM, the Torch is always focusing as the camera is moved around. It can also be turned off (effectively setting the Torch to fixed-focus mode) or set to single-shot mode, which means it will only work once, then revert to continuous autofocus. My guess is this choice is going to confuse most people, leading them to ignore the feature.

The physical button can be used to focus and take pictures, as can a software button on the Torch's display. Some basic options can be controlled from the viewfinder without calling up a separate menu. The flash can be turned off, on or set to auto. The geo-tagging can be turned on or of. And the shooting mode can be changed, which includes a wide list of options (auto, face detection, portrait, sports, landscape, party (my FAVE!), close-up, snow, beach, night, and text). The BlackBerry key can be used to get at several other settings, such as resolution, where pictures are stored, etc.

When you want to take a picture, the Torch responds pretty quickly. It shoots and saves pictures in 1.0 - 1.5 seconds, which is about the best you can expect from a phone.

The video camera's controls are pretty much identical.

 

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Gallery

One thing I like about the Torch's camera is that it puts a thumbnail of the most recent shot in the corner of the viewfinder. This means you can see the picture you last shot. Press it, and it opens the gallery application.

The Torch's gallery app has been redone and is much, much better than what RIM has offered in the past. Pictures can be viewed as a list, or in a grid. From the main gallery view, pictures can be selected, moved, shared, edited, and all that you expect.

Once you open a picture, you can skate through the entire gallery by swiping in either direction. Editing features are limited to rotating. Pictures can be shared via email, MMS, Bluetooth, Twitter, GoogleTalk or Facebook. That's some nice social networking integration.

I would have preferred to see some more editing features built into the gallery app. You can zoom, but not crop?

 

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Photos/Video 

Photos

With a 5-megapixel camera and flash, you might be fooled into thinking that the Torch has a good camera. You'd be mostly right. The Torch handles aspects such as white balance, color representation, and exposure as well as any other cameraphone. Images had vibrant and rich colors, and the Torch appropriately accounted to whatever type of lighting was available. It had some problems here and there, with whites being blown out a few times, but mostly it did OK. The real problem, in my book, is the presence of grain. Even those images which appear to be perfectly in focus in well-lit areas had grain or some digital noise. This is a shame, as it really holds the Torch back a bit.

Still, my guess is the average user will be mostly pleased with the Torch's photo capabilities. More advanced users will have better results if they make use of the extensive shooting modes, and take care to use the flash appropriately. I would have no qualms about sharing photos captured with the Torch via email, Facebook, Flickr, etc.

 

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Video

As with the pictures, color, exposure, and white balance is pretty much spot-on with the Torch's video capturing capability. The one bummer is that motion isn't smooth. You'll notice that as I pan back and forth (slowly, I might ad), there's some herky-jerky stuttering. Other than that, the Torch did a fairly good job. It even reacted well to a drastic change in light. The videos captured with the Torch will certainly be Facebook and maybe even YouTube worthy.

Browse/Customize 

Browser

One of BlackBerry 6's biggest features is the entirely new WebKit-based browser. WebKit is the same underlying technology used in the Safari browser on the iPhone and the Android Browser on Android handsets. It makes a noticeable impact on the Torch.

RIM hasn't done too much to the way the browser is used. In other words, the options and BlackBerry key work as on older BlackBerries. Users can set the home page, set the default search engine, add/sort bookmarks, subscribe to RSS feeds and so on.

The browser does a much better job at rendering HTML web sites, though. It supports double-tap, pinch-to-zoom, and press-and-hold gestures, which vastly improves the experience and puts it in the same playing field as the iPhone and Android browsers.

It supports multiple open tabs at a time. The tabs can be accessed by pressing a little button in the upper right corner of the browser window. The tabs are shown in a visual bookmark fashion, making it easier to see which site you're jumping too.

My only complaint with the browser is speed. It felt a bit sluggish to me. Even over speedy Wi-Fi, web sites often took 10 seconds or longer to load. I think most seasoned BlackBerry users, however, will trade a teensy bit of speed for all the added functionality.

 

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Customize

The Torch can be customized somewhat by users. Ringers, ringtones, wallpapers, and all that stuff is easy to adjust. RIM's use of ringer profiles is always helpful. It allows users to set up distinct alert actions depending on pre-defined circumstances (Normal, Silent, Meeting, etc.).

The basic theme of the device, which I can't stand, can't be changed unless users download extra themes. Only one theme is included out of the box. BlackBerry themes can be found online, both free, and for a few dollars.

The home screen can also be customized to a certain extent. It's not as vastly customizable as an Android handset, but users can populate the five different screens with a number of apps, shortcuts, and so on. According to RIM, more HTML5 and WebKit-based widgets are on the way, which will further allow users to customize their handsets.

Extras 

Apps

BlackBerry App World has been updated to version 2.0 on the BlackBerry 9800 Torch. What's different? Not a whole lot at first glance. Basic navigation of the store remains the same, with featured apps front-and-center, and access to categories and top 25 lists buried in the options menu. The biggest improvement is support for carrier billing. This means AT&T customers will be able to purchase apps from App World and have the charges applied to their monthly wireless bill.

App World is still sparsely populated when compared to the Apple App Store and the Android Market, but it is much better off than Palm's App Catalog or the Windows Marketplace. There are thousands of applications available for download, including many of the must-have apps such as Pandora, etc.

There is also a ridiculous AT&T AppCenter on board the Torch. This app store, which itself must first be installed, offers users access to insanely over-priced wallpapers, ringtones, and so on.

Bluetooth

The Bluetooth functions of the Torch worked perfectly. Pairing with headsets, speakers, other phones and PCs was a snap. Call quality through mono Bluetooth headsets was a little bit iffy, but bearable. Quality of music through stereo Bluetooth speakers was pretty solid. Passing files back and forth between other handsets or computers was not a problem.

Clock

The BlackBerry clock application doesn't appear to be changed. The 9800 has a really nice analog clock that takes up nearly the entire screen if you want it to. Too bad that's not the default screen when the device is sleeping. You have to manually select the clock to see it. If the device falls asleep when the clock is open, you'll see the time nice and big when you wake the 9800 up. During most regular use, you're stuck with the smaller digital read-out that's at the top of the screen. In other words, it's a pain to check the time on the fly.

Alternately, you can set the Torch in "bedside mode". This essentially assumes that you're going to place the Torch on a nightstand within arm's reach when you're in bed. It will show the clock and let you interact with the alarm. Bedside mode can also be activated when the Torch is charging, which means the clock is visible any time the Torch is plugged in.

GPS

The Torch is pre-loaded with AT&T's $10/month navigation service. It offers voice-guided turn by turn directions, and does a good job at it. If you're cheap like me and don't want to give AT&T another $10 per month, you can stick with Google's free Maps for Mobile. Google Maps for BlackBerry, however, doesn't offer voice guidance or turn-by-turn directions. It will provide directions from point A to point B, but only in list form. It is capable, however, and works well. Google Maps also works as a good search tool if you want to find stuff nearby.

Video 

Wrap-Up 

The BlackBerry 9800 Torch with BlackBerry OS 6 and the new WebKit browser on board together make for the best BlackBerry yet. BlackBerry OS 6, in particular, pushes the Blackberry platform back into the fray with Apple and Google. But I'm not sure BlackBerry OS 6 has much of a fighting chance.

RIM is historically slow to upgrade its hardware and services, as it can't alienate its business user base. That is evident in its "fresh but familiar" pitch of BlackBerry 6. RIM changed *just enough* about the user interface to make it a more competitive product, but didn't go with a clean-sheet design and start anew.

BlackBerry OS 6's strengths include the improved home screen, messaging notification bar, improved media software, vastly improved browser, better social network integration, and future support for Web-based apps. RIM did a good job of working touch-based controls into the behavior of the Torch.

We can't leave out the weaknesses, however. The email program, while powerful and feature-rich, still doesn't have the pop or pizazz that some of the competition offers. In my opinion, there's too much familiar, and not enough fresh when it comes to the overall look and feel of the icons, menus, and systems. The browser is more powerful, but felt sluggish an unresponsive at times.

Beyond the software, the Torch 9800 itself isn't a home run. The odd marriage of touch phone with the slider-QWERTY may not appeal to some, despite the extra functionality. Battery life was acceptable, but call quality was surprisingly weak. The Torch's display also fails to light my fire, especially in the light cast by competing handsets such as the Droid X and Galaxy S devices.

If you're an AT&T customer who happens to be a BlackBerry aficionado, the Torch is a no brainer. Go out and get it tomorrow. If you're an Android or iPhone lover, you'd best check the Torch out before buying.

If you're a BlackBerry user on any other network, I'd recommend waiting a bit to see what else RIM conjures up for the carrier of your choice.

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Subject Author Date
To all the iOS4 and Android lovers out there... muchdrama Aug 12, 2010, 1:17 PM
hsdpa 7.2 or 3.6? Sigma1570 Aug 12, 2010, 10:48 AM
I love my new torch Jtandt Aug 13, 2010, 11:42 AM
 
 
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