AT&T Slapped with $2M Fine Over Dobson Debacle
The Department of Justice has ordered AT&T to pay more than $2 million in fines over its mishandling of the Dobson Communications acquisition. As part of the acquisition, AT&T was required to divest some markets. During the process, AT&T failed to protect some customer data, and AT&T personnel obtained unauthorized access to the divested businesses' competitively sensitive customer information and in some situations used it to solicit and win away the divested businesses' customers. In some instances, AT&T representatives also waived some early termination fees to make it easier for divested users to switch back to AT&T. The DoJ's fine and settlement terms have yet to be finalized in court.
FCC Doles Out More Fines Over 911 Outage
The FCC today announced more fines being levied against telecommunications providers who failed to meet their emergency call obligations during the 911 outage of April 2014. CenturyLink settled for a record fine of $16 million and Intrado Communications settled for $1.4 million.
AT&T Agrees to Pay $25 Million Over Privacy Debacle
AT&T today agreed to pay the FCC a fine of $25 million in order to settle an investigation into consumer privacy violations at its call centers. The data breaches, which took place in early 2014, exposed the personal data of some 280,000 AT&T customers at call centers in Mexico, Colombia, and the Philippines.
T-Mobile Settles FCC Cramming Charges for $90 Million
T-Mobile today agreed to pay the FTC and FCC a total of $90 million to settle accusations that the company was complicit in allowing third-parties to charge customers for unwanted services. An FTC and FCC investigation found T-Mobile guilty of breaking the law by "engaging in an unjust and unreasonable practice of billing consumers for products or services they had not authorized; and failing to provide a brief, clear, non-misleading, plain language description of the third-party charges on the telephone bills sent to consumers." A minimum of $67.5 million of the fine will be set aside to repay customers who claim they were overcharged.
AT&T Admits Employee Accessed Customer Data
AT&T recently informed about 1,600 customers of a breach in their personal data. An unauthorized AT&T employee may have obtained driver's license numbers, Social Security numbers, and information about the AT&T services to which those customers subscribed.
Text Request Lets People Text Businesses Rather Than Call
Text Request, a Tennessee-based startup, firmly believes that consumers would prefer to send text messages to businesses rather than call them. The company this week launched a service that allows businesses to accept and respond to customer queries via text messages.
Lets keep in mind....
AT&T is losing more and more points
Stick it to the customer AT&T! Stick it to them!
It doesn't surprise me they did this. They are a money hungry company looking out for number one aka Steve Jobs.
Check out the movie "Conspiracy Theory." I think you'd like it.