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Customer Service Application Announced by Nuance

Jul 29, 2008, 12:43 PM by Eric M. Zeman

Nuance Communications unveiled a new piece of software for mobile phones that allows users to retrieve and display information regarding their account by calling a new customer care number. Rather than speak to a person or an automated attendant, the phone call brings up the application, where users will be able to view their bill, minutes used, as well as pay bills directly from their phone's screen. If the person wishes to speak with a customer service representative, the call can be transferred to the right department for further action. Nuance has signed with a U.S. network operator, but hasn't disclosed which one yet.

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Comments

This forum is closed.

This forum is closed.

BRSprint

Jul 29, 2008, 2:45 PM

$$$ bet $$$

$10 bucks says its sprint...

Cellinovation

Jul 29, 2008, 1:53 PM

Wow!

The is great! I really hope this works as well as they make it sound. 😳

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