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T-Mobile Slapped With Class Action Suit

Article Comments  53  

Jan 30, 2008, 3:23 PM   by Eric M. Zeman   @phonescooper

T-Mobile subscribers have filed a class action lawsuit against the company over charges for unwanted text messages. The lawsuit contends that T-Mobile does not allow customers to prevent text messages from being sent or received from their mobile phones, and charges the customers for messages even if the customer doesn't want them. One of the litigants claims T-Mobile refused to turn off the text messaging feature on her phone. T-Mobile didn't respond to the lawsuit. Sprint and Verizon Wireless allow customers to disable text messaging features.

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This forum is closed.

jskrenes

Jan 31, 2008, 12:17 PM

Now THIS lawsuit has some merit

And not just because I sell the Big Red. But the suit against VZW doesn't seem to have merit because it's a bunch of customers whining about not getting their prorated ETFs because VZW added that feature after they quit. But VZW allows text blocking, email text blocking, and premium sms blocking, ATT offers text blocking and still allows administrative texts (a feature I wish VZW had), but Tmob doesn't allow text blocking at all.

If you can't block the feature, it should either be free, or every customer should get even 10-20 free messages a month just to cover incidentals, unwanted messages, and spam.
I sell T-mobile and often have been asked about turning texting off ... they are always dismayed when I state that t-mobile does not do text-blocking.

I have only offered a few suggestions

1) Tell the people texting not to text
2) make the peop...
(continues)
alex_mar

Jan 30, 2008, 4:52 PM

IF U GT SPAMED, ITS BC UR DUM

Mad Surprised

I MEAN... COME ON, U GT IN A WEB PAGE AND U PUT IN URE EMAIL... NEXT THING U KNOW U HAVE TO OPEN A NEW E-MAIL ACCT BC U ARE B-ING OVER POLUTED WITH SPAM MAIL...

ITS THE SAME THING W/SMS

ITS NOT THE PROVIDERS FAULT ...


ITS YOURS.... Cool
its more complicated with your cell phone. People sell this information and they also do mass spam based on phone numbers not just email.
...
Seriously you typing skills are some of the worse I have ever seen. Next time form complete sentences and spell out words. Oh yeah and take off caps lock.
...
This law suit hardly has anything to do with people getting spammed; in fact, customer care normally will help out a customer on removing oneself from these lists.

I am one who does believe a lot of these messaging scams should be made illegal caus...
(continues)
Nextel9

Jan 30, 2008, 4:39 PM

Domino Effect

That's what happens when you try to rock the boat it creates ripples.
I completely agree. Carriers should have left it at .10 outgoing and .02 incoming. Now they will have to sink thousands to create systems for their pay per usage.

I personally would love to see a CAL that requires carriers to give free incoming...
(continues)
...
SKiPDoG

Feb 1, 2008, 3:54 AM

Text Blocking

Interesting, when I first signed up with T-Mobile 3 years ago I was receiving tons of spam texts, I called them and requested them to block them and they said "no problem". I have not received a spam text since.
BigHev

Jan 31, 2008, 9:45 AM

TEXTING = LAME

Laughing Laughing Laughing Laughing Laughing Laughing Laughing
yeah, why don't you just call? it's a PHONE.

I say we should go back to smoke signals, but then the EPA and Kyoto protocol would want to nail us for contributing to global warming.
...
you are lame...
Bill Gates-

Jan 30, 2008, 5:20 PM

Maybe i should purchase T Mobile

Then ill just use the Spectrum they own and launch my Mobile Vista phones.
Who are you ? i am bill gates
...
That wouldnt be intelligent bill. Sprint would be the way to go in regards to spectrum, you should just buy sprint.
Hey Bill (both of you)...."I" should be capitalized when you're referring to yourself.
...
txguy07

Jan 30, 2008, 3:30 PM

I love People who whine

Evil or Very Mad Evil or Very Mad Evil or Very Mad no not really, i hate it, if you dont like text messages beeing charged to you, then tell your friends to quit texting you, some people just love to sue for anything, im surprised those people didnt sue their parents for giving them life, or maybe they have tried....
You get charged for spam text messages too, and you can't control those. It's not nearly as simple as you're trying to make it sound.
...
Well I feel that there is ground for the suit. Because over 70% of cell phone numbers have been used before. Most people who i talk to who have had this problem are getting them from someone who knows the previous user or something. More then ha...
(continues)
...
Asadd

Jan 31, 2008, 7:48 AM

AT&T lets customers block text messaging

Just thought I'd mention it since the Verizon Fanboys didn't.
tline155

Jan 30, 2008, 5:31 PM

Not Greed

T-Mobile does not allow you to disable text because this is how they contact you. For welcome messages, bill updates, phone number changes, vm resets and much more. And all of these are free.

If people are getting spam then they need to stop adding there mobile number to all the webs they go to. And if they are getting daily jokes or ringtones and such they should have not watched that commercial and sent the first text.

As you kids, not T-Mobiles fault your kids dont listen to you. Get a handle on them and if they wont stop take away phone, or add 9.99 feature for unlimited text instead of whinning about hundreds dollars in overage.

Useless lawsuits just hurt everyone. Man another stupid lawsuit I need to pay for... For what so yo...
(continues)
I can't speak for the other carriers, but AT&T has a specific code that blocks all SMS - but still allows administrative SMS to come in (PLM UPdates, Voicemail indicators, * services). I can't see how difficult it would be for T-mob to set this up.

...
(continues)
...
Oh my goodness, you have a cell phone. It recieves text messages. It's part of the service! If you're getting spammed, change your number. T-Mobile will change it for free if you ask them to not charge you for it when they tell you there's a 15.00 cha...
(continues)
I will agree with you for now - but Tmobile (actually, the industry itself) needs to implement a SPAM feature on their TEXT messaging front.

i.e., only allow text messages from those on the customers phone book. It is a necessary evolution in the ...
(continues)
mmcnier

Jan 30, 2008, 9:07 PM

I dont think people are seeing eye to eye...

Not ALL spam messages are from people giving out their mobile so freely. Stop lashing out at people for this, as it doesn't apply is all cases. Did it every occur to you that some of the spam is from the mobile numbers being recycled? The spam messages could originate from the previous subscriber or the subscriber before them. Chill out....
nickwright

Jan 30, 2008, 4:56 PM

at&t

are we the only carrier not in any trouble?...yes!
You wish Razz
nickwright said:
are we the only carrier not in any trouble?...yes!


Give us time - the year is still young Twisted Evil
brandyT

Jan 30, 2008, 6:25 PM

Did't T-Mobile got sued for something else recently and lost?

I got a letter a few months ago from a law firm saying i was entitled to some money from TMO. The amount was pretty small so i just trashed it. The bottom line is, don't do things (like screwing your customers) and you will not get sued.

If i get a phone call from a number i don't recoqnize, i don't answer. Maybe there should be a system that only if you open and read the message then you get charged. BUT WHATEVER. I have a messaging plan and i an not even close to my limit, so does not affect me.
 
 
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