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Sprint Halts Sales of LG Rumor

Article Comments  38  

Dec 31, 2007, 1:01 PM   by Eric M. Zeman   @phonescooper

Sprint has stopped shipping the LG Rumor to its retail stores and halted sales of the phone while it works on fixing an error with the phone's firmware. A debugging menu, meant for engineers, was left active in the firmware. The menu can accidentally be accessed by users when navigating to the main menu or dialing phone numbers. Once activated, the debugging menu automatically wipes the phone. Phones that have been wiped need to be sent back to the factory to have the firmware reinstalled. LG is working to update the firmware and prevent access to the debugging menu. LG and Sprint will offer the new firmware over the air to existing customers and will resume sales of the Rumor once the new firmware has been installed.

more info at Phone News »



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This forum is closed.


Jan 1, 2008, 7:20 PM


It looked like a broke ass EnV! Not that I liked the Env, but it looks way better than the Rumor. LG has to do better than that!
they wont

we know LG cant make a nice dependable phone if they tried

Dec 31, 2007, 6:20 PM

It's a wack phone anyway!

I am so sorry. I never did like this phone. I love phones but this thing is hideous and I thought it was a horrible attempt at a voyager or iphone reincarnation. This is just my opinion. I am sure it is not shared. I don't mean to hurt anyone. But the phone is lack luster to me that is it. I am so sorry.

Just to give haters a reason to poke at me, I have Verizon Voyager and have not had Sprint in a while. Let the rants begin!!!!

The razr is nice. Also the Beyonce' phone is okay. lol Happy New Year.
Does stupid grow on trees, or do you just buy it at the supermarket??

RAZR = Total Garbage.. every person knows it.
Beyonce Phone = Freakin Upstage with 100 extra bucks tacked on

Notice to all ret...

Dec 31, 2007, 2:45 PM

Wow.. nice job, morons

So.. come out with cool new phone, first of its kind on sprint.
Put on every freaking advertisment known to man
Dont stock in stores for over a month
Recall and halt sales of said phone.

Yep.. way to screw me in the pooch LG.. thanks a ton, youve cost me tons of activations this month, looks like more to come.
LG is supposedly one of, if not THE number one producer of cell phones in the entire world.

Why does it suddenly seem like they're just a couple of guys working out their mom's garage?
Who bought the phone anyway? You could have bought something better for the same price. Verizon gets powerful LG keyboard-phones, and Sprint offers us the Rumor.....

I've had people waiting over a month for this phone. Get it together!

Dec 31, 2007, 3:50 PM

Like em' now hate 'em

Just when every customer I get wants an LG rumor. Most of the time every customer that bought a phone from me everyday wants an LG rumor and now this freaking problem comes out. Getting your phone erased would be a disaster and now I've got to get ready for those angry customers wanting their LG rumors replaced. The phone is really good as long as you don't press the self-destruct button then you're fine. I recall selling about 70-90 pcs of these phones for the last 2 months and those customer will be an angry mob ready to press that eject button from Sprint.
Every carrier has had problem models, TM just got nailed with their Motorola Sidekick, at least they solved the problem.

Its funny, I don't see the benefits to getting one of them new properitary OS LG phones VZW sells, why get stuck with an expens...

Dec 31, 2007, 4:31 PM

Makes me wonder..

Verizon Wireless and LG are very good friends. Makes me wonder if this was intended to happen to Sprint so they could loose customers and VZW have a shot on gaining some customers.. Just something that came to my mind.
I just posted a similar comment in a thread in the sprint forum.
Very good conspiracy theory! LG and VZN are so much in bed together, it makes you wonder why LG would want to work with any carrier. To make things worst, LG has some seriously bad management at certain levels, so I really cannot see them and Sprint...
I don't think it is that. I think Sprint has some 90 year old man sitting in some basement picking the worst possible phones to add to their network.
Sprint has better and faster access and uses Java, but Verizon keeps getting better phones. It's jus...

Jan 1, 2008, 6:54 AM

Just stop selling it altogther.

The Rumor is an old*** phone. Old spec's, old design, a toy when compared to other phones of the same price. Sprint should just dump all of the Rumors in the trash when they belong.

Dec 31, 2007, 3:00 PM

take that ray carroll

It is unfortunate that sprint and LG had such a problem.

Kudos for manning up and taking ownership of the problem and offering a solution.
Who the hell is Ray Carroll?
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