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Public Interest Groups Petition FCC Over Short Code Policies

Article Comments  13  

Dec 11, 2007, 5:08 PM   by Eric M. Zeman   @phonescooper

A number of groups have formally complained to the Federal Communications Commission about carriers' interference with short codes. The organizations claim text messages serve as a legitimate means of communication for many and that the carriers should not be allowed to block or interfere with text message-based services. Rebtel, in particular, offers low-cost international VoIP services and Verizon Wireless has blocked its short codes from transiting the network. Verizon has said that it won't allow short codes from competitors. The groups are pushing to have the practice of blocking short codes outlawed.

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This forum is closed.


Dec 13, 2007, 10:32 AM

this is terrible for so many reasons

is this a familiar site to you???
TEXT 44458 to get the latest Rhianna RingTones...... do these folks realize that there are abusive short codes that flash on TV and the Internet 24/7 charging the unsuspecting customer 9.99/month for just one ringtone? and that customer specifically request this service to be blocked? these people petitioning the FCC have obviously never worked for a cell phone customer care call center before...the consumer requests this, we (sprint) don't do this automatically.

Dec 12, 2007, 2:30 AM


That way more people can call and complain that carriers SHOULD block these types of messages. Brilliant.
No kidding I get several calls about this each day. Then I've found frequently the customer is calling about something else on the bill and and never even noticed for the last several months they had been paying 9.99 for "Ringtones" on Grandma's line ...

Dec 11, 2007, 9:24 PM

Short Codes and Carriers

VZW or any carrier reserves the right to block access to any short or premium messaging service.

Every short code provider/company that's approved, has to be tested to make sure when a customer replys with: stop, end, quit etc. to opt out of the services, that they are no longer billed.

The short code providers that over bill or fail to opt the customer out, will have their access taken from the network as they allow customers to buy content from outside the network, but have the charges appear on the VZW bill. It's not like the customers getting a bill from a third party, so the carrier must have control over it's access.

Dec 11, 2007, 5:18 PM

"Open Network"

We block what we want. We know what's best for you. Evil or Very Mad

Dec 11, 2007, 6:34 PM

Yes, save shortcodes ... or not

By all means, we should fight for the success of shortcode-operated businesses that plague our TV with crazy frog ads Rolling Eyes

I realize that this comment is short-sighted as not all of them are bad ... just remember the words "Premium text message rates apply"

Dec 11, 2007, 6:32 PM

Summary should be edited...

The summary unfairly makes it seem like Verizon is the only U.S. carrier that does this; the full article names several carriers but goes on to say that Verizon is the only carrier that offered an explanation for its practice.

Dec 11, 2007, 6:15 PM

Verizon block huh?

I've always wondered this due to the fact that I have friends on Verizon that I can not txt or pictxt and VZW always tells them its my network's fault. So if my network uses "short code" they will block it and its my networks fault? ATM, I do not have access to whole article, can so one tell me if there is a reason behind this block?
Could be but it depends. What carrier are you with?
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