Virgin Mobile Enables Self-Service Phone Activation
Virgin Mobile USA announced that all new customers, as well as existing customers who upgrade to new handsets, will now be able to activate their phones over the air. Phones are programmed automatically and don't require users to enter information or get help from customer service. The service should help Virgin Mobile USA speed up customer activation times and reduce customer support costs.
Virgin Mobile USA Relaunches As An iPhone-Only Carrier
Virgin Mobile USA, which is owned and operated by Sprint, transformed itself today into new provider much more closely aligned with the Virgin brand. Significantly, Virgin Mobile USA is now an iPhone-only carrier, meaning Apple's iPhones are the only phones Virgin will sell moving forward.
Virgin Mobile to Sell iPhone X Starting November 10
Virgin Mobile USA today said it will offer customers the Apple iPhone X starting November 10. The company will accept preorders beginning November 3, which happens to be the same day the handset reaches Apple retail stores and those of Virgin's owner, Sprint.
Boost and Virgin Mobile Outline Galaxy S7 Launch
Boost Mobile and Virgin Mobile today both confirmed plans to offer the Samsung Galaxy S7 to their prepaid customers. Boost will kick off sales of the flagship handset on March 11, with Virgin to follow March 18.
Virgin Extends Year-for-$1 Promo to Existing iPhone Owners
Virgin Mobile today announced a promotion that lets new customers receive 12 months of service for just $1 by bringing their number and existing iPhone from a different carrier and activating it with Virgin's Inner Circle plan. The offer was previously only available to customers purchasing a new iPhone from Virgin.
T-Mobile Using Apple Business Chat to Bring Customer Service to iMessage
T-Mobile today said its iPhone customers can use the new Apple Business Chat feature to converse directly with T-Mobile customer service representatives. Apple Business Chat is a tool added via iOS 11.3, which Apple distributed to iOS devices last month.
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