Best Buy and Carphone Warehouse have announced their trial of Best Buy Mobile stores a success. The companies will expand on the concept and launch 150 to 200 stores over the next 18 months. They will open a mix of stand-alone and store-within-a-store locations throughout New York, Texas and the Boston area. The stores offer a mix of services from pre-paid and post-paid carriers, giving customers a wide choice of phones in a single location.
I am the friend that was referred to in the thread above (Shaggy145J's).
I currently work at Best Buy in the wireless department. I consider myself a highly educated employee along with the other 5 members of my department. Yes, there will be people who work with the cell phones that are not as up-to-date with everything, or don't know about PDA phones as well (since we do not currently carry them). It usually takes about 2 or 3 weeks for people to become familiar with activations and equipment after they start.
The new stores will only have the highly skilled and knowledgable workers, and still lower prices than the Verizon/Sprint/Cingular stores will. In the 2+ years I have worked at Best Buy, I am yet to see a lower price on a... (continues)
I agree with many of these points and other peoples points. There are many BB employees that just don't care. I do the trainings for the department and no matter how many trainings i give some of these guys and gals they just don't care. you will s... (continues)
I know the point for Best Buy is to make money, but what about us? Why would anybody go to a Best Buy wireless store? The whole point of an indirect agent store is to provide a friendly personal atmosphere.
The point for us consumers is to give us more choices and lower prices. I have a good friend that currently works in the cell phone department for Best Buy, and he showed me how much lower Best Buy offers consumers phones than the regular Sprint, Ver... (continues)
Just another option. Sometimes the corporte store has the best price. Sometimes the web, and sometimes an indirect location. Though usually at my indirect we try and either match the corporate or online or offer rebates and sales on accessories to ... (continues)
Finally become enabled to solve customer phone and account issues for the services that they sell, will I even begin to think this is helping the customers. As we all have discussed before, customers buy products from such as best buy for the price and obviously not for the service because when there is an issue or something isn't right, they do not go to best buy they come to us (indirects and corp) and fully expect commissioned employees to cautiously fix their best buy account/phone. I'm not pointing blame saying big box employees are incompetent (although some are) but the cost difference of the phone is saved by not paying you commission and paying a lower hourly wage. Lower costs also translate into the idea that big box companies will... (continues)