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Apple Weighing Refunds for Those Who Paid Full Price for iPhone Battery Replacements

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Feb 6, 2018, 3:23 PM   by Eric M. Zeman   @phonescooper

Apple might give some customers a refund. The company is mulling whether or not it should offer cash back to those who paid full price to replace the battery of their older iPhone. Until December 2017, Apple charged $79 to replace iPhone batteries. The company admitted late last year that it slowed down some older iPhones in order to prevent random shutdowns. Replacing the battery of said older iPhones mitigates the speed/performance issue. Apple has since dropped the price of replacing batteries by $50, from $79 to $29. The company may offer $50 refunds to people who coughed up the full $79 price. The information was revealed in a letter Apple sent to Sen. John Thune, who requested more details about Apple's actions concerning the iPhone slowdown kerfuffle. "Apple has promised the committee some follow-up information, including an answer about additional steps it may take to address customers who purchased a new battery at full price," indicated Thune. Apple says it is seeing strong demand for replacement batteries at its retail stores. The company is also offering a software tool to customers, which will arrive in iOS 11.3 later this year, to help balance speed and battery life.

more info at Associated Press »
more info at CNN »

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