Number Portability Resource Center
It starts with the new carrier
First, don't cancel your old service. In fact, you don't even need to notify your old carrier or talk to them at all beforehand.
The first step, of course, is to pick a new carrier, along with your new service plan and phone. As always, it's paramount to make sure any carrier you consider has good coverage in your area. The cheapest plan or snazziest phone are worthless if you can't make calls where you need to.
Don't pay attention to blanket statements about which carrier has better coverage in general or in the past. Coverage can vary wildly in different areas, and improve dramatically over time. So try to find people in your area who currently use the carrier you're considering, and ask about their recent experience with coverage, signal, and dropped calls.
Once you choose a carrier, switching starts with your new carrier. Just tell them what you want to do, and they can transfer your number for you.
Have your old bill handy
Your new carrier will need detailed information about your account with the old carrier. You should have a copy of your most recent bill from your old carrier. If you request the transfer at a store - bring the old bill with you. The information needs to be as accurate as possible, or your number transfer could be delayed significantly. Also be prepared to verify your identity. This is for your protection, so no one else can "steal" your number.
Closing the old account comes last
Once your new phone is activated and your number transfer is complete, then you can go back to your old carrier to close your account and settle your final bill. Again, your old carrier can not refuse to transfer your number because you have an ongoing contract or owe money. (Of course, you will still owe that money.)
Don't trash your old phone
There are many ways you can donate your old phone to a worthy cause, or safely recycle it so the toxic materials inside don't get into landfills. See the next page for links to several web sites that can help you find a place to donate or recycle your phone.
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