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printed November 19, 2017
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Google to Rely On Software to Tweak Pixel 2 XL Screen, Pixel 2 Noise Issues

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Oct 27, 2017, 7:39 AM   by Eric M. Zeman   @phonescooper

Google says it will update both the Pixel 2 XL and Pixel 2 smartphones in the coming weeks to resolve various issues spotted by early adopters. Starting with the Pixel 2 XL, Google says it will give users more options to tweak the screen's color through a tool added to the display settings. One complaint about the device is its more natural-looking display, which shows muted colors. The new color profile will let people boost saturation for a brighter look if they wish. "One of our design intents was to achieve a more natural and accurate rendition of colors. Based on the recent feedback, we’re adding a new mode for more saturated colors," said Google in a blog post. Concerning burn-in on the display, something witnessed by Phone Scoop and others, Google insists the display falls in line with other OLED displays. "Our current investigation of burn-in confirms that the differential aging is in line with that of other premium smartphones and should not affect the normal, day-to-day user experience of the Pixel 2 XL. Regardless, we use software to safeguard the user experience and maximize the life of the OLED display, and we’ll make ongoing software updates to optimize further," explained Google. For example, it will reduce the brightness of the software control panel that appears persistently at the bottom of the screen, and work with app vendors so the control panel can be switched from black to white, and even disappear entirely when not needed. The smaller Pixel 2 will get its own software patch, though this one targets a clicking sound in the earpiece reported by some customers. Google suggested those who dislike the clicking sound disable NFC for now. It's not clear if the software patch will have the same effect. The separate software updates will arrive at some point in the next few weeks. Both phones will be given an extended warranty. The original warranty was good for one year; now, Google will provide the Pixel 2 XL and Pixel 2 with two years of protection. "We’re very confident that the Pixel 2 delivers an exceptional smartphone experience, and to give users peace of mind, every Pixel 2 and Pixel 2 XL will now come with a two-year warranty worldwide," concluded Google. Technical details concerning the screen color tweaks and burn-in issues are available on Google's user forums for those who might wish to read more.

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