T-Mobile Phones Hanging Up on 911 in Dallas
Hundreds of hang-up calls hitting Dallas' 911 center are causing backlogs, reports the Wall Street Journal, and T-Mobile handsets are to blame. The issue began last fall and occurs when a T-Mobile customer places a legitimate call to 911. After the call concludes, the T-Mobile handset repeatedly calls the 911 center back and then hangs up. Workers at 911 centers are required to call back hang ups to ensure there's no emergency. The Journal says on March 11, the 911 center was hit with so many hang up calls the 911 workers were forced to place more than 400 incoming calls on hold. The same thing happened March 6, with 360 calls placed on hold. The result led to some Dallas-area 911 callers waiting up to 30 minutes before they were able to speak with emergency dispatch services. T-Mobile and city officials have not been able to resolve the problem, but T-Mobile has sent engineers to Dallas to fix it. "We have all eyes on this," said T-Mobile CTO Neville Ray. Neither the City of Dallas nor T-Mobile believes any sort of internet-based attack to blame.
Lenovo Says Bug Preventing Moto G Plus from Making 911 Calls On Verizon
Lenovo issued a notice this week warning that the Moto G5 Plus may not be able to connect 911 calls via VoLTE on Verizon's wireless network. The company has identified the bug and expects to issue a software patch in the next week or so.
Apple Patches 911 Bug Via iOS 10.3
Apple this week distributed iOS 10.3 and with it a plug for a serious vulnerability that impacted 911 call centers. Last fall, an Arizona man created code that forced iPhones to call 911 over and over.
FCC to Investigate AT&T 911 Outage
FCC Chairman Ajit Pai said the agency will investigate a recent issue on AT&T's mobile network that prevented some 911 calls from going through. The issue occurred Wednesday evening over a period of several hours.
Bulk of Wireless 911 Calls Not Offering Accurate Location
Data culled from the FCC shows that the vast majority - 90% - of 911 emergency calls placed from wireless phones are not providing accurate location data. A company called Find Me 911 filed a Freedom Of Information Act request with the FCC in order to obtain the data.
T-Mobile Fined $17.5 Million Over 911 Outage
T-Mobile has settled with the FCC regarding two separate 911 outages on its national wireless network that prevented customers from reaching emergency services for a period of three hours. T-Mobile agreed to pay the FCC $17.5 million in fines and take steps to improve the strength of its network and 911 services.