FCC to Investigate AT&T 911 Outage
FCC Chairman Ajit Pai said the agency will investigate a recent issue on AT&T's mobile network that prevented some 911 calls from going through. The issue occurred Wednesday evening over a period of several hours. "Every call to 911 must go through," said Pai. "So when I first learned of yesterday's outage, I immediately directed FCC staff to contact AT&T about it and the company's efforts to restore access to emergency services to the American public. I have directed Commission staff to track down the root cause of this outage." AT&T has not yet said what happened, though it apologized to those who were impacted by the outage.
iOS 12 to Give 911 Precise iPhone Location During Emergencies
Apple today said iPhones will soon provide 911 emergency services with more exact locations of callers. Since 2015, Apple has relied on HELO (Hybridized Emergency Location), which uses cellular, GPS, and wifi access points to estimate 911 callers' locations.
T-Mobile Fined $17.5 Million Over 911 Outage
T-Mobile has settled with the FCC regarding two separate 911 outages on its national wireless network that prevented customers from reaching emergency services for a period of three hours. T-Mobile agreed to pay the FCC $17.5 million in fines and take steps to improve the strength of its network and 911 services.
FCC Chairman Pai Pledges to Be More Transparent
FCC Chairman Ajit Pai today said he hopes to make the agency more transparent and accessible to the American public. Primarily, Pai wants to ensure that FCC documents are available earlier in the process ahead of votes and/or adoption by the Commission.
T-Mobile Phones Hanging Up on 911 in Dallas
Hundreds of hang-up calls hitting Dallas' 911 center are causing backlogs, reports the Wall Street Journal, and T-Mobile handsets are to blame. The issue began last fall and occurs when a T-Mobile customer places a legitimate call to 911.