Samsung Blames Note7 Recall On 2 Battery Problems
Samsung today said problems created during the manufacture of the Galaxy Note7's battery caused the phone to sometimes overheat and burst into flame. The company says two separate battery defects are at fault, but maintains nothing was wrong with the phone itself. In the first battery, a design flaw led the external casing to be too small to accommodate the internal components. The tight fit caused some electrodes to bend and others to break. This led the battery to short-circuit, overheat, and in some cases ignite. In the second battery, which was made by a third-party supplier, a welding defect introduced during manufacturing led to similar short-circuiting, overheating, and ignition problems. Samsung said this third-party battery was rushed to market, which may have played a role in creating the defect. Samsung tasked some 700 engineers to test some 200,000 Note7 smartphones for problems. The company checked various components, such as the USB port, wireless charging components, iris scanner, processor and radio, and other parts to ensure they didn't play a role in the phone's thermal problems. Samsung says three independent, external investigating firms reached the same conclusions. In sum, Samsung says the battery is to blame for the Galaxy Note7's fire problems and the resulting recall of the handset. The company has introduced new quality checks in its manufacturing processes — and demanded the same checks from its parts suppliers — to ensure problems like this do not arise again.
Samsung's Gear VR Headset Given a Redesign
Samsung today introduced a brand new version of its Gear VR headset alongside the Galaxy Note7 handset. The new Gear VR improves the field of view from 96 degrees to 101 degrees and supports USB Type-C.
Review: Samsung Galaxy Note7 for T-Mobile
Samsung's Galaxy Note7 is one of the best phones of the year. This pricey phablet is a powerhouse of mobile computing.
Galaxy Note7 Borrows from S7 as Samsung Reworks Pen Features
Samsung today announced the Galaxy Note7, its premier smartphone for the year. The device is narrower than last year's model in order to make it easier to hold, and uses a sturdier aluminum frame with symmetric slabs of Gorilla Glass 5 on either side.
Hands-On with the Samsung Galaxy Note7
Samsung's Galaxy Note7 is its most refined and most advanced smartphone yet. This glass-and-aluminum slab adds features such as an iris scanner and water resistance to the fabled phablet series from Samsung.
Samsung Plans to Sell Refurbished Galaxy Note7
Samsung plans to bring back the Galaxy Note7, despite the massive recall that spelled the phone's demise last year. The company will sell refurbished versions of the phone, though Samsung is still determining where via talks with regulatory authorities and carriers.