Samsung to Examine Overheating Replacement Note 7s
Sep 28, 2016, 10:56 AM by Eric M. Zeman
Samsung said it will investigate claims from customers that their replacement Galaxy Note 7 smartphones are overheating. Some consumers in the U.S. and Samsung's home market of S. Korea say their new devices get too hot to use. "There have been a few reports about the battery charging levels and we would like to reassure everyone that the issue does not pose a safety concern," said Samsung in a statement. "In normal conditions, all smartphones may experience temperature fluctuations." For example, processor-intensive apps such as virtual reality or games will cause devices to warm up. Even so, Samsung said it will replace the replacements and examine them to be sure there are no on-going issues with the batteries. Samsung recalled 2.5 million Note 7s earlier this month after numerous reports of overheating, fires, and explosions. About 60% of consumers have exchanged their original Note 7 for a replacement device, and Samsung says 90% of those consumers are sticking with the Note 7 rather than opting for an alternative.
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