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Sprint and Verizon Resume Sales of Galaxy Note7

Article Comments  13  

Sep 21, 2016, 9:03 AM   by Eric M. Zeman   @phonescooper

Sprint and Verizon Wireless are once again selling the Samsung Galaxy Note7. Both companies' web sites list the device for sale and also reveal where the phone can be found at local stores. Supply of the device is limited, but determined consumers can buy the phone. Samsung and its carrier partners halted sales of the device early this month after Samsung discovered a quality issue with some batteries. About 2.5 million devices in total were recalled due to the possibility of fire risk, though the actual number of impacted devices isn't clear. Incidences of burns, fires, and explosions blamed on the phone have been reported in the media. On Tuesday, Samsung said about 500,000 replacement units are now available to original Note7 buyers who have yet to exchange their phones. Samsung and its carrier partners are pushing a software update to the Note7 so owners know whether or not their device is safe. Recalled devices will display an alert stating such, while safe devices will display a green power indicator in the status bar.

more info at Sprint »
more info at Verizon Wireless »

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Comments

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radcloser

Sep 26, 2016, 10:44 AM

New Note 7 (2nd release) Battery Life Issues

I bought and returned my new Note 7 for Verizon when it first came out after learning of the "Battery-gate" issues.
Two days ago I bought a replacement Note 7 that is "Safe" to use. However I am noticing poor battery performance. I am getting about half the battery life that I get using my iPhone 6S Plus. I have to charge my new Note 7 twice a day so far. Is anyone else experiencing similar issues?
elliwigy

Sep 22, 2016, 2:03 PM

Customer Service At It's Finest!

I cannot believe that Sprint and Verizon have decided to start selling replacement devices to NEW CUSTOMERS and NEW UPGRADES before replacing those who originally had a Note 7 and a potentially dangerous device. Why isn't this being reported and more light being shed on this topic?

I personally had to go in well before the store opened on the 21st at which the stores were almost out of the first batch of REPLACEMENT Note 7's due to selling them to new customers so they can make money.

With a deadline in place to exchange your recalled device and then selling the REPLACEMENTS to new users, you are preventing those customers from exchanging for a device they had originally purchased that was recalled.

This is absolutely ridiculous an...
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