Facebook Updates Messenger Platform to Improve Bots
Facebook hopes new features added to its Messenger Platform will help improve how bots perform within Facebook Messenger. For example, people can now rate bots so developers have more direct feedback on what works and what doesn't. Bots will be able to offer quick reply selections to help users know what to type/request within the context of a conversation. A persistent menu should help end users get used to chatting with bots, no matter what developer designs the bot. Bot conversations also gain access to more content types, such as photos, videos, GIFs, and audio files. Last, end users will be given more control over bot conversations, such as the ability to mute conversations when its inconvenient to receive messages. Facebook says its developer partners have created more than 11,000 bots for Messenger already, and more than 23,000 developers are working on bots. Facebook first introduced bots several months ago. It believes brands will use them to facilitate interactions with customers, fans, and others.
Facebook Seeks to Improve Bots for People, Brands, and Developers
Facebook today announced major changes to its Messenger platform that should make bots easier to find and use. To start, Messenger now includes a Discover tab where people can recall recently used bots, as well as use a free-form search field to seek out new bots.
Facebook Plans to Bring 'Agents' to Messenger
Facebook today announced Agents On Messenger, bots developed by brands to interact with consumers via Facebook's Messenger app. The company announced the news during the opening remarks of its F8 developer conference.
Microsoft Brings the Power of Cortana and Bots to Skype
Microsoft is giving Skype a boost of intelligence thanks to Cortana and Skype Bots. With Cortana integration, Skype users will be able to do things such as manage their calendar and contacts without leaving the Skype app.
Latest Skype Update for iOS Improves Bot Discovery
Skype recently updated its app for the iPhone and iPad to version 6.20. The refreshed app focuses on making bots easier to find and use.