T-Mobile Again Accused of Fraud by Consumer Groups
A consumer watchdog group has filed a complaint with the FCC accusing T-Mobile of inflating customers' bills and misleading consumers through its advertising. The Change to Win Retail Initiative is asking the FCC to investigate T-Mobile's business practices. The organization alleges that T-Mobile enrolls customers in unwanted add-on services without permission, and that retail sales staff are pressured to tack on the add-ons (device insurance, unlimited data) in order to avoid poor performance reviews. The group complains that T-Mobile's "no contract" marketing is misleading, as service plans are paired with monthly device financing costs. Last, the group says T-Mobile misleads customers about its offer to repay ETFs, including "the method, timing and eligibility for reimbursement" of fees when switching from competing carriers. Change to Win's complaint follows a similar one lodged against the Uncarrier in December by several other consumer action groups. T-Mobile has not responded to the latest allegations, and the FCC has not publicly commented on Change to Win's complaint.
Consumer Advocates Lodge Complaint Against T-Mobile
Several consumer protection advocates are asking the Consumer Financial Protection Bureau to investigate T-Mobile's business practices. In particular, the groups believe T-Mobile's "no-contract" advertising is deceptive, and its debt-collection policies are predatory.
Consumer Groups Demand Broadband Privacy Laws
Dozens of consumer action groups have petitioned the FCC to install regulations that would protect the privacy of the nation's wired and wireless broadband users. The groups believe broadband providers — including AT&T, Cablevision, Comcast, Verizon, and others — should be subject to tough privacy standards.
T-Mobile Settles FCC Cramming Charges for $90 Million
T-Mobile today agreed to pay the FTC and FCC a total of $90 million to settle accusations that the company was complicit in allowing third-parties to charge customers for unwanted services. An FTC and FCC investigation found T-Mobile guilty of breaking the law by "engaging in an unjust and unreasonable practice of billing consumers for products or services they had not authorized; and failing to provide a brief, clear, non-misleading, plain language description of the third-party charges on the telephone bills sent to consumers." A minimum of $67.5 million of the fine will be set aside to repay customers who claim they were overcharged.
FCC Fines AT&T $100 Million Over Throttling Practices
The FCC today took action against AT&T for misleading consumers about its unlimited mobile data plans and throttling policies. The agency says AT&T willfully and repeatedly violated its Open Internet Transparency Rule, which was put in place in 2010.
FCC Dismisses Watchdog's Do Not Track Petition
The FCC has denied Consumer Watchdog's request that the agency force web sites to honor Do Not Track requests. The group asked the FCC to initiate a notice of proposed rulemaking that would force internet companies such as Google, Facebook, LinkedIn, and Pandora to cease collecting user data if they so asked.
Now I'm stuck owing Sprint over $1,300.00
Thanks T-Mobile for not being honest.
Just a way for the union to appear useful