T-Mobile Again Accused of Fraud by Consumer Groups
A consumer watchdog group has filed a complaint with the FCC accusing T-Mobile of inflating customers' bills and misleading consumers through its advertising. The Change to Win Retail Initiative is asking the FCC to investigate T-Mobile's business practices. The organization alleges that T-Mobile enrolls customers in unwanted add-on services without permission, and that retail sales staff are pressured to tack on the add-ons (device insurance, unlimited data) in order to avoid poor performance reviews. The group complains that T-Mobile's "no contract" marketing is misleading, as service plans are paired with monthly device financing costs. Last, the group says T-Mobile misleads customers about its offer to repay ETFs, including "the method, timing and eligibility for reimbursement" of fees when switching from competing carriers. Change to Win's complaint follows a similar one lodged against the Uncarrier in December by several other consumer action groups. T-Mobile has not responded to the latest allegations, and the FCC has not publicly commented on Change to Win's complaint.
Consumer Advocates Lodge Complaint Against T-Mobile
Several consumer protection advocates are asking the Consumer Financial Protection Bureau to investigate T-Mobile's business practices. In particular, the groups believe T-Mobile's "no-contract" advertising is deceptive, and its debt-collection policies are predatory.
Consumer Groups Demand Broadband Privacy Laws
Dozens of consumer action groups have petitioned the FCC to install regulations that would protect the privacy of the nation's wired and wireless broadband users. The groups believe broadband providers — including AT&T, Cablevision, Comcast, Verizon, and others — should be subject to tough privacy standards.
FCC Dismisses Watchdog's Do Not Track Petition
The FCC has denied Consumer Watchdog's request that the agency force web sites to honor Do Not Track requests. The group asked the FCC to initiate a notice of proposed rulemaking that would force internet companies such as Google, Facebook, LinkedIn, and Pandora to cease collecting user data if they so asked.
Flat Wireless Alleges Verizon Charging Unfair Roaming Rates
Flat Wireless, a Texas-based company, has filed a complaint with the FCC over roaming rates charged by Verizon Wireless. Flat said Verizon's data rates are "unjust and unreasonable in absolute terms and in relation to charges assessed by Verizon Wireless for similar services to its retail customers, MVNOs, and to international roaming partners.
Now I'm stuck owing Sprint over $1,300.00
Thanks T-Mobile for not being honest.
Just a way for the union to appear useful