TracFone Settles with FCC Over Locked Phones
TracFone has reached an agreement with the FCC concerning its policies for unlocking handsets. In February of this year it became mandatory for all carriers to unlock customer handsets and to properly disclose their unlocking policies to customers. TracFone did not have any sort of process for unlocking handsets in place, nor did it inform customers of their rights. Even so, TracFone later told the FCC multiple times that it was in compliance with the law. In order to settle with the FCC, TracFone agreed to transition to unlockable phones. It will allow eligible customers to receive new unlocked handsets, receive credit towards a new handset, or receive a partial cash refund in exchange for an unlocked handset. "Unlocking of cell phones has been widely embraced by the wireless industry and by consumers across the country," said Travis LeBlanc, Chief of the Enforcement Bureau. "Today's agreement ensures that millions of eligible TracFone customers will be able to use their phones on any compatible network they choose." TracFone has about 8 million customers, many of which should be able to benefit from today's enforcement action. TracFone has until September 1 to clearly notify customers about its new policies and when those customers will be eligible for unlocked devices. By May 2016, TracFone will need to launch some unlockable handsets and allow eligible customers to trade-in or receive credit. By December 2016, all phones launched by TracFone must be capable of being unlocked.
Samsung Reveals the Galaxy J1 for TracFone
Samsung today published details about the Galaxy J1, an entry-level handset headed to TracFone. The J1 features a 4.3-inch screen, 1.2GHz quad-core processor, 5-megapixel main camera with LED flash, and 2-megapixel user-facing camera.
Samsung Reveals the Galaxy E5 for Tracfone
Samsung has published details about the Galaxy E5, a low-cost Android handset intended for Tracfone. The E5 has a 5-inch, Super AMOLED 720p HD screen and is powered by a quad-core 1.2 GHz processor with 1.5 GB of RAM.
ZTE ZMax 2 Headed to GoPhone and TracFone
ZTE today announced the ZMax 2, a follow-up to its big-screened phone from early this year. The phone has a 5.5-inch 720p HD screen, which is smaller than the original's 5.7-inch screen.
FTC Nails TracFone for $40M Over False Advertising
TracFone has agreed to pay customers $40 million to reimburse them for what the FTC labeled as deceptive advertising. From 2009 to 2013, TracFone advertised "unlimited data" plans for $45 per month.
Carriers Have to Unlock Eligible Phones Beginning Today
Wireless network operators are now required to unlock customers' phones once the phones are paid off or no longer under contract. Today's change follows an agreement forged between the FCC, the CTIA Wireless Association and carriers in December 2013.