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Verizon Settles with FCC Over 911 Outage

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Mar 18, 2015, 9:22 AM   by Eric M. Zeman   @phonescooper

The FCC today said Verizon has settled with the agency over an outage that affected 911 operations last year. In April 2014, 750,000 Verizon Wireless customers in nine California counties were unable to reach 911 for a period lasting 6 hours. The outage affected a total of 11 million people across seven states. Verizon agreed to pay the agency a fine of $3.4 million. Verizon also agreed to put in place a compliance plan to help prevent future outages. The company will have to provide strict oversight of its contractors as it upgrades to next-generation 911 services, as well as identify risks, protect against such risks, and respond to problems in a more timely fashion. The FCC is still negotiating with other telecom providers over their respective roles in the 911 outage.

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