Verizon Settles with FCC Over 911 Outage
The FCC today said Verizon has settled with the agency over an outage that affected 911 operations last year. In April 2014, 750,000 Verizon Wireless customers in nine California counties were unable to reach 911 for a period lasting 6 hours. The outage affected a total of 11 million people across seven states. Verizon agreed to pay the agency a fine of $3.4 million. Verizon also agreed to put in place a compliance plan to help prevent future outages. The company will have to provide strict oversight of its contractors as it upgrades to next-generation 911 services, as well as identify risks, protect against such risks, and respond to problems in a more timely fashion. The FCC is still negotiating with other telecom providers over their respective roles in the 911 outage.
Lenovo Says Bug Preventing Moto G Plus from Making 911 Calls On Verizon
Lenovo issued a notice this week warning that the Moto G5 Plus may not be able to connect 911 calls via VoLTE on Verizon's wireless network. The company has identified the bug and expects to issue a software patch in the next week or so.
iOS 12 to Give 911 Precise iPhone Location During Emergencies
Apple today said iPhones will soon provide 911 emergency services with more exact locations of callers. Since 2015, Apple has relied on HELO (Hybridized Emergency Location), which uses cellular, GPS, and wifi access points to estimate 911 callers' locations.
T-Mobile Fined $17.5 Million Over 911 Outage
T-Mobile has settled with the FCC regarding two separate 911 outages on its national wireless network that prevented customers from reaching emergency services for a period of three hours. T-Mobile agreed to pay the FCC $17.5 million in fines and take steps to improve the strength of its network and 911 services.
FCC to Investigate AT&T 911 Outage
FCC Chairman Ajit Pai said the agency will investigate a recent issue on AT&T's mobile network that prevented some 911 calls from going through. The issue occurred Wednesday evening over a period of several hours.