Text Request Lets People Text Businesses Rather Than Call
Text Request, a Tennessee-based startup, firmly believes that consumers would prefer to send text messages to businesses rather than call them. The company this week launched a service that allows businesses to accept and respond to customer queries via text messages. Text Request claims customer service representatives can respond to 10 to 20 texts in the time it would take to manage a short phone call, making it a more efficient tool for communicating with customers. The company believes its product would be perfect for hotels, stadiums/arenas, restaurants, schools, places of worship, and other organizations that handle a lot of phone calls for information such as business hours, directions, and special events. The service is compatible with all phones and doesn't require a special app on the customer end. Businesses can respond in real-time, or whenever staff are available to answer requests for information. It cannot be used to disseminate marketing messages or collect customer data. Text Request launched as a beta service last summer but is now seeking more customers.
Facebook Says Android Users Gave It Permission to Collect Data
Facebook has been called out in recent days for storing, in some cases, years' worth of call logs and text messages from Android handsets. Users discovered the logs in the wake of the Cambridge Analytica scandal.
Comcast Details Mobile Phone Service as Xfinity Mobile
Comcast today revealed details of its forthcoming Xfinity Mobile phone service. The company will use Verizon's 4G LTE network for the service, using an existing MVNO agreement.
Skype for Android Now Compatible with Android Wear
Skype has updated its Android application with support for Android Wear, giving people the power to manage Skype messages and calls from their wrist. Skype will surface notifications on Android Wear devices, and can be used to respond to messages via dictation or pre-set text.
FCC Says Lyft Violated Robo-Call Rules
The FCC today cited Lyft for violating rules meant to prevent companies from using autodialers and other automated tools to call or message consumers. According to the FCC, Lyft's terms of service mandates that all customers agree to receive marketing messages.