FCC Publishes New Consumer Help Site
The FCC today revealed a new web site meant to help consumers better connect with the agency. According to the FCC, the site has been streamlined and offers an easier-to-use complaint filing system. Consumers should be able to locate the information they want and resolve problems on their own. The FCC promises the new site will foster better communications between consumers and the agency, with faster delivery of complaints to service providers so problems can be addressed sooner. Consumers will be able to monitor their complaints 24/7 as they transit the system. The FCC said, "Better monitoring of these trends will help the FCC, consumers, and industry identify broader problems and shape policy that will promote better service" over the long term.
FCC Pushes Privacy Rules Forward
The FCC on Thursday followed through on plans to tackle consumer privacy. The agency issued a Notice of Proposed Rulemaking to govern the use of consumer data by broadband providers, both wired and wireless.
FCC to Help People with Reassigned Numbers Avoid Robocalls
The FCC today said it hopes to help people escape robocalls. Specifically, the FCC is targeting numbers that previously agreed to receive robocalls but have been reassigned to new people or businesses.
FCC Wants Carriers to Step Up Anti-Robocall Efforts
FCC Chairman Tom Wheeler today asked the country's major telephone providers to improve consumer tools for blocking robocalls. The FCC said robocalls continue to be one of the top complaints filed by consumers.
White House Asks FCC to Classify Internet as a Utility
President Barack Obama today sided with the concept of net neutrality and laid out a plan to keep the internet open. "We cannot allow internet service providers to restrict the best access or to pick winners and losers in the online marketplace for services and ideas.
FCC Fines AT&T $100 Million Over Throttling Practices
The FCC today took action against AT&T for misleading consumers about its unlimited mobile data plans and throttling policies. The agency says AT&T willfully and repeatedly violated its Open Internet Transparency Rule, which was put in place in 2010.