Apple Hopes to Resolve iMessage Glitch
Apple says it is working to fix a problem that results in lost text messages for former iPhone owners. The issue stems from Apple's iMessage service, which can be used to send either SMS or IM messages between iOS devices. The intent of the system was to allow iPhone owners to reduce their reliance on carrier-based SMS services, and possibly even save money on their monthly bill. While the system works as intended for iOS device owners, iPhone customers who choose to buy a new, different handset - but keep the same phone number - are losing texts to the iMessage void. One California consumer has filed a class action lawsuit against Apple, alleging its iMessage problem deprives former customers from deriving the full value of their new handset, as well as interfering with the services offered by the wireless network operator. Apple has not addressed the litigation, but said in a statement provided to Re/Code, "We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update. For users still experiencing an issue, please contact AppleCare." Apple didn't say how soon it might fully resolve the problem.
Apple Overhauls iMessage to Compete with Snapchat and Messenger
Apple today showed off a new version of iMessage bound for iOS 10 that should help the app compete with the likes of Snapchat and Facebook Messenger. The new iMessage app makes it far easier to find and use emoji, which now appear bigger on the screen.
T-Mobile Using Apple Business Chat to Bring Customer Service to iMessage
T-Mobile today said its iPhone customers can use the new Apple Business Chat feature to converse directly with T-Mobile customer service representatives. Apple Business Chat is a tool added via iOS 11.3, which Apple distributed to iOS devices last month.
iOS 11.2.6 Fixes Character-Based Messaging Bug
Apple today released iOS 11.2.6 to resolve several bugs. Primarily, the minor update tackles an issue where using certain characters could cause apps such as iMessage and WhatsApp to crash.
Apple Releases iOS 10.0.2 to Fix Bugs
Apple today made iOS 10.0.2 available to iPhones and iPads in order to resolve some bugs. According to Apple, the small update addresses a problem impacting audio controls, fixes an issue that prevents some app extensions from working, and solves a bug that caused Photos to crash.
And here I was thinking
The problem is real
A simple (but not complete solution) would be to ...
It is intentional...
The fact they didn't disseminate the solution to their own reps shows it was intentional, "maybe you should go back to an iphone" being a phrase Ive heard more than once as a "resolution". It has an easy fix, both on the device or numerous ways on the apple server side but apple being apple, we better pretend its a very complex issue and took us all these years to fix.
That's why we ignored all your complaints about it for years on our "support" site.
Oh thanks Apple, you guys are great.
This bug CANNOT BE FIXED PEOPLE
This is the unsolvable problem Apple faces with the fundamentally flawed feature known as iMessage:
Q. You have an iPhone 4s. Someone sends you an iMessage and it does not go through. Why did it fail?
Maybe your phone temporarily lost data access. Maybe your battery died. Maybe you upgraded to a new phone. All of those situations...