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Sprint Cutting Repair and Call Service Jobs

Mar 21, 2014, 7:27 AM by Eric M. Zeman

Sprint this week revealed that it is cutting more than a thousand jobs across a handful of locations around the country. The company has cut 350 technical consultants and closed the 150 repair facilities in which they worked. It also closed the 55 worst-performing stores. Sprint said these were part of cost-reduction efforts first announced in January. Further, the company is closing several call centers and cutting about 1,550 employees who work at them. The call centers include Ft. Worth, Texas; Temple and Orlando, Fla.; Sacramento, Calif.; Elmsford, N.Y.; and Overland Park, Kansas. A Sprint spokesperson told the Star-Telegram, "We are seeing fewer calls coming into customer care. That's the result, for example, that many customers are on their second or third smartphone so they are well past the learning curve of using their phones. Also, our technology is improving, our customers can use more self-service options to make changes to their account. That's something we've tried to do more as an organization to help customers do more online themselves." Sprint said it is going to do its best to offer some of the employees other positions with the company.

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Comments

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This forum is closed.

MadFatMan

Apr 1, 2014, 4:22 PM

Surprised it took this long...

Cost of cell service is going down. Simply cannot afford the operation at the same level it had been.

meager73

Mar 21, 2014, 10:05 AM

sprint employees

my condolences for sprint employees for loosing your jobs. these are for the most part actually sprint call centers and not the crappy 3rd party call centers. over the years they have been bad to employees in kansas city area where sprint began,

might as well go to boost now or virgin lol third party call center employee by sprint get now where paid like sprint employees and hire companies that usually provide a hostile work enviroment,

glad i am not a sprint customer

vercetti

no condolences to verizon centers, they shut 5 in the last weeks, just part of business, less calls inbound mean less jobs

...

dougm

Mar 21, 2014, 2:36 PM

Great call center

I know that on the 3 or 4 occasions that I've called Sprint's "Back door" customer service line (You can easily find it on sites like Gethuman.com), a human that speaks clear English has answered after the 1st ring each time. No having to hassle with an IVR to get to someone.

If this move somehow was going to impact that type of service, I'd definitely put some marks against Sprint. That's how phone customer service should be - Always! No exceptions!

DarkStar

You know what I've called that number. It was super awesome. I had a guest that had bought a phone from my store a couple months ago and they were charged 3 activation fees even though they only upgraded one line. They went to the sprint store and t...
(continues)

...

phonetekmek

Mar 22, 2014, 11:33 AM

It's rough working for Sprint

I tell you Sprint and T-Mobile have too many rounds of cuts for me to go back to either. I started in the industry in 1998 at the Sprint call center in Orlando. Some people who started with me are still there. The cut back on the store staff and even closing stores in favor of Prefered Retailer whom they just pay commision and not staffing and the store support staff is maxed out after this last rounds of cuts. ATT & Verizon offer much more employment stabilty ☹️ ☹️ ☹️

vercetti

see above statement, Verizon closed 5 centers too

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ReaperXero

Mar 23, 2014, 10:56 AM

Look at the areas that were cut

It's math. Orlando, Sacremento, New York, Ft Worth. Cost per rep is much higher per person in these areas. They're keeping the smaller city call center.

vercetti

Mar 21, 2014, 10:03 AM

part of the business cycle

nature of the business, Verizon is closing 5 centers also 😳

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