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Sprint Cutting Repair and Call Service Jobs

Article Comments  21  

Mar 21, 2014, 7:27 AM   by Eric M. Zeman   @phonescooper

Sprint this week revealed that it is cutting more than a thousand jobs across a handful of locations around the country. The company has cut 350 technical consultants and closed the 150 repair facilities in which they worked. It also closed the 55 worst-performing stores. Sprint said these were part of cost-reduction efforts first announced in January. Further, the company is closing several call centers and cutting about 1,550 employees who work at them. The call centers include Ft. Worth, Texas; Temple and Orlando, Fla.; Sacramento, Calif.; Elmsford, N.Y.; and Overland Park, Kansas. A Sprint spokesperson told the Star-Telegram, "We are seeing fewer calls coming into customer care. That's the result, for example, that many customers are on their second or third smartphone so they are well past the learning curve of using their phones. Also, our technology is improving, our customers can use more self-service options to make changes to their account. That's something we've tried to do more as an organization to help customers do more online themselves." Sprint said it is going to do its best to offer some of the employees other positions with the company.

more info at CNET »
more info at Star-Telegram »



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Subject Author Date
Surprised it took this long... MadFatMan Apr 1, 2014, 4:22 PM
sprint employees meager73 Mar 21, 2014, 10:05 AM
Great call center dougm Mar 21, 2014, 2:36 PM
It's rough working for Sprint phonetekmek Mar 22, 2014, 11:33 AM
Look at the areas that were cut ReaperXero Mar 23, 2014, 10:56 AM
part of the business cycle vercetti Mar 21, 2014, 10:03 AM
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