Sprint Cutting Repair and Call Service Jobs
Sprint this week revealed that it is cutting more than a thousand jobs across a handful of locations around the country. The company has cut 350 technical consultants and closed the 150 repair facilities in which they worked. It also closed the 55 worst-performing stores. Sprint said these were part of cost-reduction efforts first announced in January. Further, the company is closing several call centers and cutting about 1,550 employees who work at them. The call centers include Ft. Worth, Texas; Temple and Orlando, Fla.; Sacramento, Calif.; Elmsford, N.Y.; and Overland Park, Kansas. A Sprint spokesperson told the Star-Telegram, "We are seeing fewer calls coming into customer care. That's the result, for example, that many customers are on their second or third smartphone so they are well past the learning curve of using their phones. Also, our technology is improving, our customers can use more self-service options to make changes to their account. That's something we've tried to do more as an organization to help customers do more online themselves." Sprint said it is going to do its best to offer some of the employees other positions with the company.
Surprised it took this long...
might as well go to boost now or virgin lol third party call center employee by sprint get now where paid like sprint employees and hire companies that usually provide a hostile work enviroment,
glad i am not a sprint customer
Great call center
If this move somehow was going to impact that type of service, I'd definitely put some marks against Sprint. That's how phone customer service should be - Always! No exceptions!
It's rough working for Sprint
Look at the areas that were cut
part of the business cycle