U.S. Cellular Says Billing System Problems Nearly Resolved
U.S. Cellular today announced that it has made progress in repairing the damage done to its billing system when it switched to a new system last year. The company made significant changes to its billing processes in July 2013 and was immediately beset with billing issues. The problems led to a backlash from customers, who besieged the company's social media and support sites. U.S. Cellular claims that nearly all the erroneous bills generated by the system have been resolved. "Notwithstanding the progress our teams have been making in commercializing this new system, the experience we delivered to our customers was below our standards," said CEO Kenneth R. Meyers. "Individual customers have experienced delays in activation and billing backlogs, which have created customer confusion. As a token of our appreciation for our customers' patience, we issued reward points to every account in the program. This almost $50 million investment, which will impact profitability in the fourth quarter, is our way of showing customers they can and should expect more from us."
Microsoft Adds Carrier Billing to Windows Store
Microsoft has expanded an existing agreement with Boku to bring carrier billing to the Windows Store. Sprint is the first carrier too support the service, which means Sprint customers will be able to charge Microsoft Store purchases to their monthly bill.
U.S. Cellular to Kick Off VoLTE Trials Soon
U.S. Cellular has finally set a target date for testing VoLTE.
Cricket Customers Won't Benefit from AT&T's LTE Advancements for Now
Cricket Wireless customers shouldn't expect to see an improvement in data speeds any time soon, despite the incredible gains in LTE performance made by Cricket parent AT&T. Cricket caps all customers' data speeds at 8 Mbps, even though its phones and the network support speeds up to 10 times faster.
AT&T Says 'Unlimited' Customers Can Use 22GB Before Throttling
AT&T has revised its network management policies in a way that benefits select customers. Moving forward, subscribers with legacy unlimited data plans can safely consume 22GB of data before encountering potential throttling.
AT&T Tweaks Throttling Policy for Unlimited Customers
AT&T today altered the wording of its network management policies such that customers with grandfathered-in "unlimited" plans won't be throttled as aggressively. Under the old policy, AT&T throttled the speeds of unlimited LTE 4G customers once they exceeded 5 GB of data in a single month.