U.S. Cellular Says Billing System Problems Nearly Resolved
U.S. Cellular today announced that it has made progress in repairing the damage done to its billing system when it switched to a new system last year. The company made significant changes to its billing processes in July 2013 and was immediately beset with billing issues. The problems led to a backlash from customers, who besieged the company's social media and support sites. U.S. Cellular claims that nearly all the erroneous bills generated by the system have been resolved. "Notwithstanding the progress our teams have been making in commercializing this new system, the experience we delivered to our customers was below our standards," said CEO Kenneth R. Meyers. "Individual customers have experienced delays in activation and billing backlogs, which have created customer confusion. As a token of our appreciation for our customers' patience, we issued reward points to every account in the program. This almost $50 million investment, which will impact profitability in the fourth quarter, is our way of showing customers they can and should expect more from us."
Verizon's Billing System Takes a Tumble
Verizon Wireless today confirmed that its billing system is experiencing problems, and in some case preventing customers from accessing or adjusting their accounts. The outages appear to be limited to several states in the northeast, midwest, and south.
Verizon's Billing System Restored
Verizon Wireless said its billing system was restored fully early today. The company explained that a software update performed two days ago led to the problem, which prevented customers from accessing their accounts.
Microsoft Adds Carrier Billing to Windows Store
Microsoft has expanded an existing agreement with Boku to bring carrier billing to the Windows Store. Sprint is the first carrier too support the service, which means Sprint customers will be able to charge Microsoft Store purchases to their monthly bill.
U.S. Cellular to Kick Off VoLTE Trials Soon
U.S. Cellular has finally set a target date for testing VoLTE.