U.S. Cellular Billing System Upgrade Remains Problematic
U.S. Cellular has yet to properly rectify problems with its billing system that began earlier this year. In July, the company switched billing systems and immediately ran into trouble. Customers flooded the company with complaints. According to the Milwaukee-Wisconsin Journal Sentinel, the issues haven't been resolved and are leading to double billing, erroneous billing, and other problems for customers. U.S. Cellular's Facebook page is full of customers lashing out at the company's inability to properly process billing and payments. In a letter sent to customers, U.S. Cellular said, "We are working to resume normal billing. However, these billing delays may cause you to receive multiple bills in a shorter period of time over the next few months. We have changed your due dates to allow you additional time to pay. We also are working individually with customers to handle account-specific issues." The company indicated that the issues may not be resolved until November. The problem has prompted Wisconsin consumer protection officials to launch an investigation.
Microsoft Adds Carrier Billing to Windows Store
Microsoft has expanded an existing agreement with Boku to bring carrier billing to the Windows Store. Sprint is the first carrier too support the service, which means Sprint customers will be able to charge Microsoft Store purchases to their monthly bill.
AT&T Says 'Unlimited' Customers Can Use 22GB Before Throttling
AT&T has revised its network management policies in a way that benefits select customers. Moving forward, subscribers with legacy unlimited data plans can safely consume 22GB of data before encountering potential throttling.
Microsoft to Add Carrier Billing to App Store
Microsoft today said Windows device owners will soon be able to purchase apps using their wireless account rather than a credit card. Carrier billing, as the practice is called, makes it more convenient for people to purchase good and services from mobile devices by removing the credit card barrier.
AT&T Tweaks Throttling Policy for Unlimited Customers
AT&T today altered the wording of its network management policies such that customers with grandfathered-in "unlimited" plans won't be throttled as aggressively. Under the old policy, AT&T throttled the speeds of unlimited LTE 4G customers once they exceeded 5 GB of data in a single month.