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Motorola Says Custom Moto X Orders May Not Arrive in 4 Days

Aug 23, 2013, 1:15 PM by Eric M. Zeman

The Motorola Moto X became available at AT&T stores today, as well as online via the Moto Maker web site. Moto Maker allows AT&T customers to custom-design their own Moto X. When first announced earlier this month, Motorola said that custom Moto X orders would arrive within four days. Now, however, Motorola has changed its tune a bit. The company took to its blog to state that high demand may delay orders. "We'll be working hard to get your customized Moto X to you as quickly as possible. We expect that because of high demand, initial shipping times may vary. But we will get that down to 4 days or less as soon as we possibly can." Phone Scoop ordered a custom Moto X and waited a full week before it was delivered. Motorola also said that the Skip, its NFC-based tap-to-unlock accessory, will be included free with the initial batch of Moto X orders. Last, Motorola said that it is doing its best to bring back the engraving feature, which it had to drop due to quality issues. The Moto X costs $199 and $249 for the 16GB and 32GB variants, respectively. It will also soon be sold by Sprint and other carriers in the U.S.

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Moto X Goes to College, Wears School Colors with Pride

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Motorola today announced the College Collection, a series of pre-designed Moto X handsets that reflect the colors of more than 40 colleges and universities. Motorola also added nine more back colors and three new accent colors to allow for further customization of the Moto X.

Motorola Moto X (GSM, 1st gen.)

4.7" display HD+ resolution
Snapdragon S4 Pro MSM8960 processor 2 GB RAM
2,200 mAh battery
Headphone Jack (3.5mm), NFC

Motorola Moto X (regional CDMA, 1st gen.)

4.7" display HD+ resolution
Snapdragon S4 Pro MSM8960 processor 2 GB RAM
2,200 mAh battery
Headphone Jack (3.5mm), NFC

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Comments

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This forum is closed.

Hays21

Aug 25, 2013, 11:40 AM

Moto Maker

I don't see the wood options in moto maker that motorola said was going to be a possibility ☹️

Downscripting

Didn't know you liked wood. 😳

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Rich Brome

"Motorola will eventually offer wooden back panels, but not until later this year."

https://www.phonescoop.com/articles/article.php?a=12 ... »

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ceric20

Aug 26, 2013, 6:50 PM

2 weeks till delivery...

🤭 So I went down Friday morning and ordered one of these phones... got the email friday saying they are working on it.... All i wanted was a 32 GB white phone... and i had to order it... Not happy.. I am going to return the device as soon as it gets here... When i buy a phone i want to walk in the store and buy it not order it and have to wait 2 weeks... This sucks!

Tofuchong

So you're going to return it based solely on delivery time? You aren't even going to try out the phone?

What if it is the phone of your dreams? What if it turns out that this could be the best phone you've ever used?

Obviously Motorola is havin...
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turnman34

just curious? if you don't want to wait, then why did you order it? i am sure they told you there was going to be a wait time for phone, so if you did not want to wait, why did you order??

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Rusty Shackleford

Aug 28, 2013, 12:56 AM

Utter incompetence

It shows utter incompetence for the manufacturer to get to the last minute only to realize (and announce to the customers) that it cannot make good on a promise like this. If the people at Motorola are really so clueless that it took until now for them to realize they couldn't handle this customization then they deserve to fail.

michael_herc

Aug 23, 2013, 4:33 PM

Verizon

It stinks that Verizon isn't getting the customization option at this point. That may hurt sales for Motorola as non-AT&T customers may forgo purchasing the device and purchase a competing one instead.

JJinNYC

michael_herc said:
It stinks that Verizon isn't getting the customization option at this point. That may hurt sales for Motorola as non-AT&T customers may forgo purchasing the device and purchase a competing one instead.

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