Phone Scoop

printed August 29, 2014
See this page online at:
http://www.phonescoop.com/articles/article.php?a=12714

Home  ›  News  ›

U.S. Cellular Payment System Upgrade Runs Into Trouble

Article Comments  3  

Jul 29, 2013, 3:29 PM   by Eric M. Zeman

U.S. Cellular has encountered trouble with its customer billing system after performing a system upgrade late last week. "We experienced system issues last Friday and over the weekend that affected the ability to process some customer transactions," said a U.S. Cellular representative to Phone Scoop in an email. "This is leading to longer than normal wait times when calling customer service, as well as extended wait times at our retail locations. The billing system is currently available through our Customer Service channel, but some stores are experiencing intermittent issues. We are working to fix these issues as soon as possible and apologize for any inconvenience this has caused." U.S. Cellular's Facebook page is rife with customer complaints about the billing system errors. According to U.S. Cellular, the new billing system will improve its ability to service customers once the ongoing issues are resolved.

from U.S. Cellular

AD

Comments

Forum Options

This forum is closed.


Subject Author Date
That's really sugar coating it Jackturningover Jul 29, 2013, 4:29 PM
 
 
Page  1  of 1

This forum is closed.

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Phone Scoop on Google+ Subscribe to Phone Scoop on YouTube Follow on Instagram

 

All content Copyright 2001-2014 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.
2