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U.S. Cellular Payment System Upgrade Runs Into Trouble

Article Comments  3  

Jul 29, 2013, 3:29 PM   by Eric M. Zeman   @phonescooper

U.S. Cellular has encountered trouble with its customer billing system after performing a system upgrade late last week. "We experienced system issues last Friday and over the weekend that affected the ability to process some customer transactions," said a U.S. Cellular representative to Phone Scoop in an email. "This is leading to longer than normal wait times when calling customer service, as well as extended wait times at our retail locations. The billing system is currently available through our Customer Service channel, but some stores are experiencing intermittent issues. We are working to fix these issues as soon as possible and apologize for any inconvenience this has caused." U.S. Cellular's Facebook page is rife with customer complaints about the billing system errors. According to U.S. Cellular, the new billing system will improve its ability to service customers once the ongoing issues are resolved.

from U.S. Cellular



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Jul 29, 2013, 4:29 PM

That's really sugar coating it

Sunday through Wednesday the computer system was down completely at all uscellular outlets nation wide the same is true for Thursday and Friday with the exception of maybe an hour each day that it was up and working. Saturday Sunday and now Monday the system is up about 50 % of the time but it only works for half the issues. The reality is customers are waiting hours to days for service and in some cases now over a week. Customers are very upset and many will leave the company. Uscellular needs to fix this because it is definitely not BETTER!
Last Sunday - Monday were planned outtages if I remember correctly. You can't go from one Point of Sales System to something completely different over night. Also, my local store was having some slowness of their computers, but there definitely was no...
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