FCC to Require Carriers to Protect Customer Device Data
The Federal Communications Commission today adopted a Declaratory Ruling that says wireless network operators are responsible for protecting any customer proprietary network information (CPNI) that may reside on customers' devices. Carriers already protect this information as it transits their networks. Today's ruling means that the CPNI data that is stored on end-user devices must also be protected. CPNI data includes call logs, call locations, and call durations. Carriers collect this information in order to help maintain and improve their networks. The Declaratory Ruling doesn't apply to third-party apps or services that might be downloaded/installed on end-user devices. It also doesn't change how carriers collect the information, nor how they use it. The FCC said it can and will take action against carriers that fail to properly secure such customer data.
Verizon to Test AppFlash Search Tool On Some Android Phones
Verizon Wireless is prepared to roll out a new search tool on select Android handsets over the next few weeks. The tool, called Appflash, was developed by Evie.
AT&T, Verizon Take Issue with FCC's Data Roaming Rules
AT&T and Verizon Wireless have challenged a ruling made by the FCC in December regarding data roaming rates. The FCC sided with an argument made by T-Mobile about how reasonable roaming rates are calculated.
U.S. Carriers Create Mobile Authentication Taskforce
Mobile operators in the U.S. today said they will work together to help customers more easily manage app and account authentication while also protecting consumers' privacy and identity.
Text Request Lets People Text Businesses Rather Than Call
Text Request, a Tennessee-based startup, firmly believes that consumers would prefer to send text messages to businesses rather than call them. The company this week launched a service that allows businesses to accept and respond to customer queries via text messages.
AT&T Agrees to Pay $25 Million Over Privacy Debacle
AT&T today agreed to pay the FCC a fine of $25 million in order to settle an investigation into consumer privacy violations at its call centers. The data breaches, which took place in early 2014, exposed the personal data of some 280,000 AT&T customers at call centers in Mexico, Colombia, and the Philippines.