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AT&T Chopping Device Return Policy to 14 Days

Article Comments  19  

Oct 6, 2012, 7:14 AM   by Eric M. Zeman   @phonescooper

Starting October 7, customers who purchase new devices from AT&T will have only 14 days to return them without incurring any penalties. Consumers who purchase devices before October 7 have 30 days to return them. "AT&T has updated its device return policy. Consumer customers will have 14 days to return a device for any reason and cancel service without paying an Early Termination Fee," said AT&T to Phone Scoop in an email. "While this begins on October 7, AT&T customers will continue to have the option to update their voice and data plans at any time." This policy change won't affect select AT&T business customers, who will still have 30 days to return their devices and cancel their service.

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tzsm98

Oct 7, 2012, 10:29 AM

Why The AT&T - T-Mobile Deal Fall Through Was Good

He is another example of doing "what is right for the consumer". Reduced return times now, who knows what else in the future. I know how they have handled their pre-pay customers over the years has gone from fair to poor. The loss of the unlimited data per month several years back is another example of the squeeze-the-consumer mindset that rules at that company.
Its just like banking always looking to make money some way or another. Especially now that everyone has a smartphone and no one pays for text anymore or phone calls. Nothing is free and if it is today well it wont be for long.
The change to 14 days is not unique to at&t, it is unfortunately becoming the new standard with wireless carriers....as usual, at&t is merely following the trends here, not creating them.....
...
muchdrama

Oct 8, 2012, 12:33 AM

Seeing as how returning a purchased phone--

--can take longer than one thinks, this will be the perfect excuse for ATT to say 'Hey, you're locked into your contract, now--sorry.'
 
 
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