Study Shows Carriers Often Over- and Undercharge for Data
Researchers at UCLA have determined that wireless network operators are often unable to accurately account for all the bits sent over their networks to end-user devices and vice versa. The result of this inaccuracy can lead to customers being both overcharged for bits not received, as well as undercharged if the customer sends more bits than the carrier counted during a given billing period. The researchers note that overcharging most often occurs when the network sends bits to the cell tower that are then somehow not ever received by the end-user device. In one extreme case, the researchers observed 450MB of data sent through the network that never reached a cell phone. On the flip side, the researchers were able to send 200MB of data over the network that was not accounted for by the network operator. The bit-counting problems typically occur in areas where there is weak coverage, or when customers are streaming audio or video over the network. The researchers concluded that cell phone users in the U.S. are routinely overcharged by a nominal amount (5-7%) for data not actually received or used.
Researchers Say WiFi Vulnerability Impacts Nearly Everything
Researchers say they've found a serious gap in the WPA2 security protocol that can allow hackers to use k ey r einstallation a tta cks (KRACKs) to compromise most WiFi devices. The researchers say the method allows hackers to read encrypted information transiting via WiFi, including passwords, emails, photos, credit card numbers, and more.
Researchers Devise Fire-Resistant Battery
Adding a flame-retardant to select elements of lithium ion batteries many prevent fires, according to researchers at Stanford University. The researchers figured out how to create a nonwoven electrospun separator out of triphenyl phosphate and coated it with a heat-activated polymer.
AT&T Says 'Unlimited' Customers Can Use 22GB Before Throttling
AT&T has revised its network management policies in a way that benefits select customers. Moving forward, subscribers with legacy unlimited data plans can safely consume 22GB of data before encountering potential throttling.
Gold Wires and Electrolyte Gel Improve Battery Longevity
Researchers at the University of California at Irvine say they've found a way to increase the number of charge cycles a battery has from a few thousand to more than 200,000. Their discovery could lead to batteries that can be recharged repeatedly for years without losing capacity, which his something that happens with today's lithium-ion batteries.
Sprint to Start Throttling Heaviest Users
Sprint today said it will begin slowing the data speeds of its heaviest users, which amounts to a massive policy change for the carrier. Sprint has long sought to differentiate itself from competitors by maintaining an unlimited plan with no throttling or overage charges.
Try this: Does a certain coffee vender that just so happens to cover the nation in its drink bliss at an average of 4 - 5 dollars a cup "overcharge" it's customers for the drink experience?
This is going to happen in every industry. My Tshirt doesnt have the exact thread count. My car tires do not have the perfect amount of rubber. My CPU has a ~-5 to 5% overclock ability. The Phonescoop articles have a chance to error on the words used on the site (granted, they are fixed quickly and I dont pay to read the news)
Well folks, there you have it. If you want perfection, we need Phonescoop to make us a cell network. Im in!
OOPS e Daisy!
Go back to Call Center Customer Care101
1. It is what it is.
2. Yes, that's how long it takes.
3. Pay your bill.
Call Center Escalations 101 the "AIM" method.
M ove On