AT&T to Trial Emergency 911 System in Tennessee
AT&T and Tennessee today announced plans to trial a 911 emergency response system that can receive incoming text messages. Tennessee recently approved the use of its Emergency Service IP Network to support the Text to 9-1-1 trial throughout the state. The trial will allow AT&T subscribers in Tennessee to send text messages to 911 rather than place phone calls should the need arise. The messages will be handled at Tenessee's public service answering points (PSAPs), where they will be directed to 911 operators who can then take specific action depending on the contents of the message. The trial will be used to evaluate the performance of Tennessee's infrastructure and how consumers respond to the option of sending text messages rather than making 911 emergency calls. The Federal Communications Commission wants next-generation 911 emergency response systems to accept both text and picture messages eventually.
Lenovo Says Bug Preventing Moto G Plus from Making 911 Calls On Verizon
Lenovo issued a notice this week warning that the Moto G5 Plus may not be able to connect 911 calls via VoLTE on Verizon's wireless network. The company has identified the bug and expects to issue a software patch in the next week or so.
T-Mobile Phones Hanging Up on 911 in Dallas
Hundreds of hang-up calls hitting Dallas' 911 center are causing backlogs, reports the Wall Street Journal, and T-Mobile handsets are to blame. The issue began last fall and occurs when a T-Mobile customer places a legitimate call to 911.
FCC to Investigate AT&T 911 Outage
FCC Chairman Ajit Pai said the agency will investigate a recent issue on AT&T's mobile network that prevented some 911 calls from going through. The issue occurred Wednesday evening over a period of several hours.
T-Mobile Fined $17.5 Million Over 911 Outage
T-Mobile has settled with the FCC regarding two separate 911 outages on its national wireless network that prevented customers from reaching emergency services for a period of three hours. T-Mobile agreed to pay the FCC $17.5 million in fines and take steps to improve the strength of its network and 911 services.
Text Request Lets People Text Businesses Rather Than Call
Text Request, a Tennessee-based startup, firmly believes that consumers would prefer to send text messages to businesses rather than call them. The company this week launched a service that allows businesses to accept and respond to customer queries via text messages.