Nuance's Nina to Add Voice-Powered Service to Apps
Nuance Communications today announced Nina, a new voice-based virtual assistant technology that can be added to Android and iOS apps. The purpose behind Nina is to allow developers to provide an on-device customer service "representative" so app owners/users can self service directly on their device. Nina includes speech recognition, text-to-speech, voice biometrics, and natural language understanding technology that is based in the cloud. Device owners having trouble with their app or service can fire up the Nina virtual assistant and speak with the app and back-end support systems over the internet to resolve any performance issues they might be experiencing. Nuance is offering the technology to app developers, and has both a software developer kit and several application programming interfaces ready for developers to use. Nina will first be available in the U.S, U.K., and Australia, and will expand to other markets/languages over time.