FCC Publishes Site to Help Consumers Avoid Bill Shock
The Federal Communications Commission today launched a new online tool for consumers that provides information about bill shock. The web site is the result of an action called for by The CTIA Wireless Association last year about a set of self-imposed guidelines for alerting customers about their data, messaging, voice, and international roaming usage before reaching their monthly limits. The web site offers clear information about the policies of U.S.-based wireless networks and when/how they'll alert users about their monthly services consumption. FCC Chairman Genachowski said, "Using technology to empower consumers with information has been among the top priorities of the Commission. Last October, announce[d] new commitments to provide free alerts to consumers before they approach limits and incur fees. We also promised an online resource with information about when carriers begin providing these alerts. Today, we deliver on that promise." Usage alerts gained momentum during 2010 and 2011 when lawmakers started complaining of "bill shock."
FCC Publishes New Consumer Help Site
The FCC today revealed a new web site meant to help consumers better connect with the agency. According to the FCC, the site has been streamlined and offers an easier-to-use complaint filing system.
FCC Votes to Improve Text Alert System
The FCC today took action to improve the Wireless Emergency Alert system. Local, state, and federal governments use the system to alert people about impending threats.
Houses Passes Bill that Could Cripple FCC's Net Neutrality Rules
The U.S. House of Representatives today passed bill HR 2666, which could interfere with the FCC's ability to enforce net neutrality provisions.
Cricket Offering Bill Credits to Switchers
Cricket Wireless recently unveiled an offer meant to lure in customers of competing carriers. Through July 14, Cricket will reward consumers who port in their number with $50 in bill credits.
FCC Proposes Updates to Emergency Alerts
The FCC wants to see wireless emergency alerts used more effectively and proposed several changes to improve them. Wireless emergency alerts have been used since 2012 to warn people about severe weather or other safety threats, alert them to missing children, and deliver other information via text messages.