FCC Publishes Site to Help Consumers Avoid Bill Shock
The Federal Communications Commission today launched a new online tool for consumers that provides information about bill shock. The web site is the result of an action called for by The CTIA Wireless Association last year about a set of self-imposed guidelines for alerting customers about their data, messaging, voice, and international roaming usage before reaching their monthly limits. The web site offers clear information about the policies of U.S.-based wireless networks and when/how they'll alert users about their monthly services consumption. FCC Chairman Genachowski said, "Using technology to empower consumers with information has been among the top priorities of the Commission. Last October, announce[d] new commitments to provide free alerts to consumers before they approach limits and incur fees. We also promised an online resource with information about when carriers begin providing these alerts. Today, we deliver on that promise." Usage alerts gained momentum during 2010 and 2011 when lawmakers started complaining of "bill shock."