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Nokia Says Software Fix On the Way for Lumia 900

Article Comments  16  

Apr 10, 2012, 8:17 PM   by Eric M. Zeman   @phonescooper

Nokia today confirmed to AllThingsD that a memory management problem is preventing a limited number of Lumia 900 smartphones from properly accessing ATT's cellular network. According to Nokia's North American chief Chris Weber, the problem is software related and not associated with the 900's hardware or ATT's network. Nokia has prepared a fix that will be distributed to 900s that have been purchased by customers, though it is also manufacturing new devices with the softare fix already loaded. Owners of the 900 may exchange their device if it is experiencing trouble accessing ATT's network. Nokia is also offering a $100 rebate to all 900 owners, even if they aren't having any issues with the phone. The credit is being made available for all Lumias sold through April 21. "We’re already manufacturing devices with the new software," Weber said. "Those are being shipped to AT&T stores. The customer always comes first and I think we’re showing it here."

more info at AllThingsD »



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This forum is closed.


Apr 11, 2012, 9:39 AM

"Rebate" is a $100 bill credit

I applaud Nokia and AT&T for doing the "right" thing.
The $100 bill credit will post on your next bill cycle. No "predpaid debit cards" or paperwork or phone calls. Just buy one through 4/21 and you're good!
The update is slated for the 16th, but only a small percentage of the handsets are experiencing this issue. If you are in fact experiencing the problem, take it back to your store and get a new one. Boom. Done.
What kinds of problems?

Apr 10, 2012, 11:33 PM

How do I get my rebate?

I love my Lumia 900, but money is money, so how do I go about getting my rebate or credit? Do I have to request it or will it be credited to my bill? Any idea? Can't beat free.
A credit will be automatically posted to your AT&T account. No action is required on your part

Apr 10, 2012, 8:49 PM


When was the last Nokia launch with AT&T? The E71 right? Anyone remember that one? This cannot be good for the big Finn Nokia.
Would at&t ever offer it's customers a $100.00 credit because of network problems? Hell No!

They are DEFINATELY putting the customer first with this offer. Who cares if this is their flagship device, or that they are having problems?

Any reason...
Relax guy this happens to all phones. iPhone 4 and 4s and most of the current Android phones.

I wish this phone was on my carrier I would switch to it in a heatbeat. Very Happy
At least they are doing something about it. The Focus Flash comes to mind as a comparison. Ongoing issues with freezing, fully software related. Where's Samsung stepping up with a credit? Hell, they didn't even acknowledge the issue.
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