When you first take the Heat out of the box, there is a little instructional sticker on it, as there are on many new phones. I tore it right off thinking it just pointed out where the keys were; which it does. However the sticker also warns you to press and hold the soft keys to reject an incoming call, which I and many others who received review units failed to notice. Learn from our mistake.
The long press to reject a call takes a little while to get used to, but since the touch keys all seem to respond better to a slightly slower, more deliberate press than a regular key, it is not that awkward after adjusting.
The Heat has the exact same software as the Drift, only the body is different. The Heat is narrow and easy to get a grip around when it's closed. Sliding it open is satisfying, as it is sprint loaded, so it opens with a nice pop. Though the touch sensitive keys are still sluggish (even when set to super-sensitive, and yes "super" is actually the setting), the D-pad and numeric keys have a very nice feel and are easy get around. Texting is lightning fast - even faster than on the Drift.
Reception and battery life are both as good as the Drift, which is to say, slightly above average for a CDMA phone. However, the screen is a bit more difficult to read as it is slightly smaller. It is also coated with a dark finish that makes it very difficult to read in sunlight, even at maximum brightness.
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