User: bclark22
These are the most recent forum messages posted by bclark22:
Re: WE FINALLY GOT IT
wait they have unlimited internet plans like sprint does for the Mogul and fusion? if so... where? I don't see it anywhere on their website.. still the 20 bucks for 35mb, 25 for 50 and so on..
Re: I absolutely LOATHE Sprint, however...
They're moving to my call center, I'm sure we will be improving it a ton.
Re: Day #7 of the month...
Biggest shopping day of the year is this month. Do you cell phone stand reps get a lot of business on that day?
Msn messenger live contacts
I have a question about this.. on the Mogul I would like to sign into MSN messenger, however it wants to sync up all of my contacts on my msn messenger list with my address book. It gives me the option of "OK" or "Cancel"
I would like to sign in to msn messenger on the phone without syncing the emails up, I have 150+ emails added on the list and it would be a HUGE annoyance to have ...
Re: Any reps on here?
Ah ha.. scored a Qwest Mogul today on craigslist for 245 bucks, cheaper than the activation fee price without the activation.
It is brand new straight out of the packaging.. pretty sweet deal.
Re: Any reps on here?
Yeah they do seem a little off on the whole wireless side of things, it's really strange because I'm satisfied with the service, being an MVNO of Sprint gives me better coverage than my girlfriend who is on T-Mobile. Anywhere my girlfriend goes I have 2+ more bars of service than her.
However they really lack in phones, and I got excited when they released the new HTC devices on their line. Right now if the prices lowered I ...
Re: Any reps on here?
Logically, that's what I thought.. Qwest is normally higher priced.
I was just informed by a rep at a Qwest stand that in november they were planning on lower prices do to quarter lowering or something of that sort, who knows.
As much as I'd like to believe that, I know a lot of reps spew BS, I work in the warranty service call center for AT&T and we have AT&T corporate store reps setting all sorts of unreasonable expectations.
Re: So the check cashing store next to me...
My room mate works next to a Hollywood video. The check cashing place there got robbed by gunpoint twice within a few months.
When does it become worth it to invest in security/let employees handle guns? My room mate carries everywhere, even when he's working at hollywood video. I know he would not hesitate to shoot any a$$hole that decides to pull a gun on him, neither would I.
Any reps on here?
Can you confirm any price drops for the HTC Fusion or the HTC Mogul within the next few months?
Re: Problems with AT&T or AT&T Tilt
Yes.. I am a warranty representative for AT&T and let me tell you that AT&T has a ton of 3G problems.
In fact they were completely illogical (most likely on purpose to make money) in the way they released their 3G tech, and rolled it out just to make a quick buck and screw the customer for a year or two while they expanded and upgraded their towers to REALLY support 3G.
As for disabling 3G. I'm sure it's in ...
Re: customer of the day!!!!!(long)
You had a potential sale! You should have said, "yeah that centrytel or whatever company is complete garbage. Let me show you some good phones right over here."
Sounds like he would've been dumb enough to do it right on the spot haha.
Re: To those of you who have the A707 reception issues
Thanks for the information. I thought I had a customer do it to their Sync once but it is also quite possible that it was just a CU500. I go through hundreds of customers a week.
I know the Sync has potential, unfortunately 3G is still in it's infancy stage and everyone is having receptions issues. If we could just get the manufacturer to admit there is a problem and reveal the service menus, it would be ...
Re: your question, answered
I for one, as a XBM Rep, tell the customer what's wrong, and then upon transfer I inform the asurion Rep what was going on. In addition, some customers are unable to reach Asurion because they call in late and we end up having to provide the direct phone number to Asurion rather than a simple transfer.
I don't doubt there are stupid reps who just send them over your way.
To those of you who have the A707 reception issues
I would like to try this with a few people to see if this works. I come across a lot of phones from warranty that have reception issues, and the Samsung Sync takes the cake by far.. So I would like to know if I could get a few volunteers to try this out on their phones to see if we can get better service using permanent 2G service instead of 3G.
If you are interested try these ...
Re: coldoutthereND
XBM for ATT at Baseline Rd. in Phoenix.
Re: Dumbest care/warranty rep thread
That is very true.. I can't tell you how many times I've had a customer call in so and so set this expectation for me and so and so set that expectation for me.. Makes our job a lot harder as we try to explain and de-escalate the customers. Most of the understand it's misinformation but there's always that 1 customer who never gives up. I didn't buy a dodge stratus and try to return it under ...
Re: Dumbest care/warranty rep thread
You may tell them that the LDI, Leads are good and there is no physical damage, the warranty reps ARE listening.. However, if you knew how QA works, we NEED to specifically ask you and have you respond or else we get marked. Stupid, but it's our job on the line so we need to ask, there are stupid people on the job but I actually look as far as going into the service menus to fix the ...
Re: I'm impressed with Qwest's new Smartphones.
His name is Ricky, I'd rather not post his last name just for security and all.. you know the deal.
He was over here just for training about 2 weeks, then he went back to Colonnade, he was just helping out over here at Baseline
Re: I'm impressed with Qwest's new Smartphones.
Phoenix, AZ (Baseline)
That's pretty awesome, my trainer was actually from Colonnade.
Re: I'm impressed with Qwest's new Smartphones.
hey chocolateman85006 nice to see another AT&T WSC Rep. here on the forums. What call center are you at?
Re: The Scoop on free ringtones (take a look)
Yeah that's very interesting. If I did that it would probably take a minute or two to transfer, something seems to be throttling the transfer rate. then again it's not like broadband or anything.
Re: The Scoop on free ringtones (take a look)
By the way, the "Export Mp3" Option is under the "File" Menu at the top of the program.
and Here's a link to Audacity http://audacity.sourceforge.net/download/wind ows
Re: The Scoop on free ringtones (take a look)
Ohhhh.. hahaha. man, you have to upload a little chunk of a song!
try this, grab a program called audacity, it's a free editing sound editing program. Then open up your mp3 you want to edit. Now find a spot that you want to capture, like 15-20 seconds of ringtone (you only need that much cause you phone will never constantly ring for a whole song)
Once you find the beginning of the section you want (I usually ...
Re: The Scoop on free ringtones (take a look)
Yeah.. that should do the trick. I really wish I could figure out exactly what I did different to get my security code to show up. It's really nice once you get the files working. Free ringtones galore!
Re: The Scoop on free ringtones (take a look)
That's where I'm unsure what happened with me. I kept trying to switch back and forth between qualcom, samsung modes, and the sky modes and the first time I selected quallcom, it did not work, but then I went back and forth between different modes and went back to quallcom and that's when my info started showing. I then had to go back to either the sky one, or samsung and click the "read all" button and ...
The Scoop on free ringtones (take a look)
I've found this tutorial that uses the data cable to install free ringtones (note: this takes some basic computer knowledge and fidgeting.)
I had my ringtones installing in 2 hours and now I can put a new one on in less than 3 minutes (this includes editing my mp3 file to a 15-20 second clip and converting it to m4a)
I will try to check back here regularly if anyone needs any help.
http://www.howardforums.com/showthre ad.php?t=1056727
It's quite awesome, I just installed a few ringtones ...
