User: OfAMightDivine
These are the most recent forum messages posted by OfAMightDivine:
Re: Reading/scanning thru this thread makes me f'n sick...
Such a hateful old man.... tsk tsk.
Fail.
I see what's happened. When I post the link, it's adding a space in the URL. Even when I corrected this and re-posted, the spaces reappear.
Screw it, I tried.
Fixed (hopefully)
Episode One - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=2618620
Episode Two - Lost to the ages.
Episode Three - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=346831
Episode Four - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=353509
Episode Five - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=360637
Episode Six - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=1887434
Episode 7 -
Part 1 - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=1961034
Part 2 - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=1961035
Re: The Bob-isodes
Odd. None of the links seem to work. Oh well.
The Bob-isodes
Here is a collection of all the "official" Episodes of Bob. I'm not gonna post all the shorter stories, because there were a lot of them, and most of them sucked. (I will post a link to one post that has many of them though at the end)
Episode One - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=2618620
Episode Two - Lost to the ages.
Episode Three - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=346831
Episode Four - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=353509
Episode Five - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=360637
Episode Six - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=1887434
Episode 7 -
Part 1 - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=1961034
Part 2 - https://www.phonescoop.com/forums/forum.php?f m=m&ff=17&fi=1961035
The link ...
Episode One - The Adventures of Bob, the Typical Cingular Customer
I managed to find the very first post of this story series. At least I'm pretty sure it's the first one. Since it's long since been removed years ago from phonescoop, I figured some people might enjoy to read it again.
by repCB
Episode 1
Bob, the Typical Cingular Customer, decides to stop in at the local McDonald's for his free breakfast...at noon. Looks like its all downhill from here...
Cashier: Good afternoon and welcome to McDonald's, what will you be ...
Re: Sprints new less than 6 minute perfect IR solution
This is pretty much what the Big Red guys use as well. And it never, ever works they way they think.
See, the thing is, the big wigs listen to a few sample calls once in a while, and they think they heard every type of call. Too bad those calls are selected for specific purposes. They're not random calls, they're chosen as the best types of calls.
They will never ever learn that you simply cannot script an entire ...
The Escalater
The one that, no matter how impossible whatever they want is, wants to speak to the next highest person they can because they know that person will be able to give them what they want.
Often heard saying "Then let me speak to your supervisor." As if it was some kind of threat.
Re: Alright, I think this is bogus.
But you can be sure it doesn't affect managements days off.
Re: What pisses you off the most about call center/store reps [flame on]
True, some places do allow that. By far most do not however.
Re: What pisses you off the most about call center/store reps [flame on]
There are. Unfortunately they tend to get fired because upper upper management doesn't like people who do the right thing instead of what they're told. Only reason I'm still around is because my boss takes my head off the chopping plate a lot lol.
Re: What pisses you off the most about call center/store reps [flame on]
Well, that I can't say. Our center monitors these things sometimes =p.
I'm in the northeast though.
Re: What pisses you off the most about call center/store reps [flame on]
Yeah, I understand. That's exactly what I meant by
OfAMightDivine said:Most supervisors/managers are just that. Sups and Management. They act based on what they are told, and do not have thoughts of their own.
I was a rep before too. It's how I started and that kind of behavior infuriated me.
The whole call center environment is build around pressure and control. It's unnecessarily stressful and causes noting but problems. I won't do that. I take the stress so my ...
Re: What pisses you off the most about call center/store reps [flame on]
True enough. But I feel that *most* people are good hearted and want to do a good job. A lot of those reps that fail right out of the gate are due to poor leadership from their management.
Some people have the ability to take learning and self-respect in their own hands, most people however need to be taught it. Most supervisors/managers are just that. Sups and Management. They act based on what they are told, and do not ...
Re: What pisses you off the most about call center/store reps [flame on]
The sad thing is that they won't do anything to the customers who cause those once-good reps to go downhill.
I've seen so many reps through the years slowly wither away because of customers. The companies do nothing.
Think of how good customer service would be out there if reps were able to disconnect a call on a customer who just won't stop cussing. Or doing disgusting things. I've had so many reps in my office, in tears because ...
Re: What pisses you off the most about call center/store reps [flame on]
What part of *most* did you not understand? Good for you that you have some self-respect to do your job. Most people are idiots, and do not feel that way.
Regardless of how you *think* it is, or should be, that is not how it is. Realize how most of your customers are. Is there really any surprise that most employees are like that, too?
Most customers are self-important, ignorant and foolish. Most employees are like that. And yes, I ...
Re: What pisses you off the most about call center/store reps [flame on]
That's because most employees are nothing more than paid customers. The rules don't apply to them.
Re: why does Sprint run promotions on phones that are low on inventory?
It's a marketing tactic. Nothing more. Keep the phones out of stock by giving 'limited quantities', which keeps the demand high, which generally keeps the sales high.
They're using one of the most basic sales logic, supply vs. demand. Sure, they could pump out as many of those phones as they want in a short time, but they won't. Too many units lowers the percieved value of the device, and sales will drop.
Re: When an EMPLOYEE escalates a call...
OrionsVantage said:
I can only judge other reps from stores from what i've been told by customers.
And there's your problem.
Re: Metro Pcs Store Reps/ Care Reps
rebel86 said:
I don't know what type of training your recieveing but your all idiots.
Your all idiots. :x
I love it :)
Re: Wow...
http://www.youtube.com/watch?v=C_Kh7nLplWo
Re: Its Push not Pull
Or that they know it's a mistake because they told their kid not to do it, so the kid didn't use it.
Re: I have .....
cellphoneguy said:
Another day ...another idiot! Sumtimes i wonder how ppl get custy service jobs when they cant speak clearly or they have no idea what they are talking about.
Really? You made a comment about speaking clearly... Really?
Re: dont you hate it when
Tmo Slave said:
Or when your obviously not At&t or apple and they think you sell the iphone. :evil:
Then they get mad at you and start cussing and demand to speak to a supervisor, because a supervisor will get them the Iphone.
Re: one thing i have noticed about shoptalk
I always tell my new hire reps that "The business that came up with the slogan 'The customer is always right' went out of business 3 weeks after they made it public."
Re: Again, you don't.
'True Salesman'
Heh. Good one.
Here's the thing... you work for a business.
That business wants nothing more than to get new lines of service, and new contracts. That is all. They don't care about decency or any of that 'feel good' jargon. They give the rep a better deal because it's cheaper for them to do so, than to pay out for you in a store. They then tell the rep his/her wages are based off their quality, ...
So?
What does that have to do with anything?
Re: Again, you don't.
That's too bad, but that's also how it works in a Capitalist economy. The only thing that matters is the bottom dollar amount, and no one cares how it's gotten.
Do you think anyone cares if you get undercut? No one likes to get a sale taken away, but you'll survive.
The first thing I would do is...
... start reading the older posts in Shop Talk more, or do a few searches. This topic has been brought up so many times you'll be sure to find something.
Again, you don't.
VZW also uses I believe 10 or 11 Vendor sites. Some of those pay on commission.
Also, sometimes they hold contests for contacts where the more customers that get signed up on a contract, you get a bonus (IE, commission)
Also, VZW does from time to time switch their agent's que around and puts reps skilled for one department into a different one.
So, again, you do not know how that rep is being paid.
Re: Stupid Customer Service
They're required to do that. Don't hate on a person because they're trying to do their job.
Re: Stupid Customer Service
You have no idea how that person is getting paid. They may, or may not be commissioned.
Re: Stupid Customer Service
It's only business guys. Don't like it? Find a better deal to give.
Re: user manual
It should have come in the box. It's not a booklet, it's on the CD that comes with the device.
Re: Cool new site!
Rich Brome said:
Also, you can click the little "?" on any of these ads and there's an option to opt out of them.
Re: text link ads
I think they are too big. If I happen to run my mouse over it, or after clicking a link and it happens to land on the text link it pops us and it blocks a large part of what I'm trying to read. More of an annoyance, really.
Re: Some would think this is livin' the dream...
I noticed they didn't say anything about how the customer was treating the employee.
I'm sure the customer went there polite as ever, and the sale rep just started punching him for no reason.
Re: New advertisements
Which is also uber annoying.
Re: Does anyone knows there will be a iphone3g Pro?
skyoong said:
I’ve heard about it from my friend and found this news from dealsniper.com
More advanced features for new version, e.g. 32GB memory, 0.1 inch slimmer, 3.2 megapixels camera, etc......
I want to buy the 3g for my wife and it stopped me immediately.
Sounds cool! But I don’t know when it will be released, anyone can help?
No one needs a cell phone.
Re: Happy at work
Some of us prefer to live in reality.
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