User: nwdavis
These are the most recent forum messages posted by nwdavis:
Re: When can we stop asking for the Social Security Numbers?
They need to make a change in our systems that would allow the customer to enter their Soc Sec number using the touch pad that they use to enter the pin number for debit cards. That would solve asking them to say it out loud or writing it on a piece of paper.
Why not Verizon?
Is there a reasonable explination why Verizon never has Sony Ericsson phones?
Re: Release dates
It is difficult for all store employees to be educate on every single phone and product. Its not like we carry every phone. But I try to stay informed and knowledgeable of most products and services. If I don't know the answer to your question I will find the correct answer.
Re: Using smoke signal
carlsberg said:
Enough said, I shall get on top of my roof and send smoke signals to my buddies about the party this weekend. :twisted:
Just what kinda of party are you having and what will you be using to create the smoke signals? :twisted:
Re: Do you still use a 486 computer?
It may come as surprise to you to know that Verizon is NOT the manufacturer of your phone. So when LG, Motorola, or Samsung is no longer making the model of phone that you have then the accessories or replacement parts are no longer available. The corporate locations will have batteries on hand for 6 months to a year from the time it is no longer produced. I do my best to convince my customers at ...
Re: tranfering numbers and ??
A normal conversation
Yes, we can transfer your phone book contacts but not your ringtones or pictures.
What about games I just bought tetris for $9.99 and all those rigntones I bought, you can't transfer them?
No, I'm sorry we can only transfer the contents of the phonebook. NOT the games, pictures or ringtones.
So my pictures are lost you can't transfer them?
NO, WE CAN ONLY TRANSFER THE CONTENTS OF YOUR PHONEBOOK.
Well, that doesn't seem right.
Re: Why...
Why yes it is.. But VZW provides good insurance for real therapy thank god.
Selling data to the older generation.
I understand what you are going through. I have given up trying to sell text to them. But I still can sell pis. There are a couple of things that work.
First, build a photo album of pictures that are taken with the camera phone and printed out. If you have a printer on site take photos of satisfied customers and make an album. Or make an album with other ...
Do you still use a 486 computer?
Do you honestly think that VZW should carry accessories for your handset indefinitely? You yourself said your phone is 2 1/2 years old. Cell phones age as fast as computers. What you buy today is outdated tomorrow. You state that your cheapest option is $127. I assume you are wanting to buy a phone without signing a new contract. If you sign a new contract there are 2 or 3 phones that are ...
I think Ford owes me a new car.
You know what she's right. I'm going to go to my Ford dealership tomorrow and demand that they buy me a new car. I've been their customer for over ten years and I think they owe me something. Or should I demand that my Allstate insurance agent buy me a car?
Another Nice Cellular Forum
http://forums.phonearena.com/forumdisplay.php ?f=32
Yes I agree
crazyeaglefan236 said:
They said in their comment that VZW doesn't make the phone. As far as the comments about whether or not they work for VZW. Does it matter? Since VZW doesn't make the phone...just the network...would it matter if they gave a true impression of a particular phone? I do this all the time. Setting proper customer expectations. I would think that would be most valued! If I have someone shopping different ...
We tried to warn you.....
I tell customers everyday that the Razor is crap. But they still want the damn thing. The reception is CRAP, the battery life is CRAP, the software is CRAP. And remember VZW did NOT make the phone!!!!
This is what I know.
My feedback is my humble opinion. When we received the PN-215 early in the 4th quarter of last year I had no idea who they were. Like you I learned they were #2 in Korea. We offered a buy one get one free on the 215 through the holidays. I usually judge a phone by how many we have to warranty exchange or 'FRU' out. I have to admit that we have had ...
Re: Do the other carriers have warrenty replacements?
Strange, at our store we never charge shipping. The only time we actually charge shipping is if you want Saturday delivery.
A concerned parent
My best guess for a concerned parent will be the next month or so. The on-line training course just became available for the retail employees this week. When there is a product training it is usually 3 or 4 weeks until launch.
Re: If only the quality went in before the name went on
I'm so confused?
Do the other carriers have warrenty replacements?
Do the other guys have warranty replacements that they swap out for their customers? I see a lot of complaining about VZW testing of phones. I'm sure this is to help minimize the amount of warranty replacements that they have to make in the stores. Imagine if VZW did NOT have the warranty replacements available. You would have to send your phone to the manufacturer and wait 6-8 weeks for them to repair it.
Don't panic.
Don't worry they won't be turning off your analog signal. It will be converted to digital. The plan with all wireless carriers is to turn the analog to digital or whatever they use. The FCC says they have to leave it on until the end of 2006 or early 2007 I'm not sure on the exact date of that. The bottom line is the old analog is not cost effective to maintain. It ...
"I need a trimode phone'
I can't tell you how many times a day I hear this from customers. They call customer service and are told that they MUST have a trimode phone. Needless to say the customer service employee does not know the area that the customer lives in. In our are there are no analog towers left. But customers are convinced that they have to have a trimode phone. I can assure you this, a trimode phone ...
VERIZON DOES NOT 'PUT OUT' THE PHONES!!!!!!!!!!!!!!!!!!!!!
loujacob said:
Can anyone explain to me why Verizon continues to put out these ridiculous awful phones? There are great CDMA phones all over Asia...why do we get this junk?
WHEN WILL YOU REALIZE THAT VZW DOES NOT 'PUT OUT' THE PHONES ANYMORE THAN YOUR CABLE COMPANY PRODUCES TV'S!?!?!?
Re: GW Bush and the Secret Service
I don't know about the secrect service, but I do know that the single largest subscriber to VZW is the FBI.
Re: Soldier in Iraq Cannot cancel cell phone Contract
It is Verizon policy to let anyone out of a contract if they are in the military and are being stationed out of the country. We have it happen almost everyday at my store. They only need to provide a copy of the orders and we disconnect them and waive the ETF. In some cases they are only going to be gone for 6 months so they call customer service and do a suspension instead so ...
Re: a few things....
geez the LG-VX 3300 is more reliable than the Razor. And now we are going to have the stupid Pink one on sale through mother's day. I dread the next two weeks. :roll:
Can you hear me now on Cingular?
Does Cingular have test men and woman like Verizon that drive around and test their network?
Re: Predicting Q1
wfine81 said:
nwdavis said:
I predict a lot of arguing and bickering on this topic.
I think you have a 6th sense, what are the lotto numbers for this week?
4, 8, 15, 16, 23, and 42
What happend to.....
What happened to the Kyocera phones? And for that matter why doesn't VZW have any Sanyo phones? They seem to be doing well for Sprint. Are they exclusive to Sprint?
Re: Loaner Phones
Well I guess that's one thing the indirects have over the corporate stores.
Re: Predicting Q1
I predict a lot of arguing and bickering on this topic.
Not completely true
Vatothe0 said:
letitridebaby said:
Yes, but this is a phone that is only a month old and still under factory warranty. Why would they stick him with a refurbished phone. That is rediculous. Thanks for the info
The factory warranty provides for a refurbished phone after 15 days. You are welcome to call Samsung and see what they will do about it directly but through Verizon, you will be getting a refurbished phone if you've had it more than 15 ...
Loaner Phones
I recently read this in another thread.
At least 10 are people I didn't even sell. But I will "sell" them a used phone for 50 bucks, but give their 50 back to them when they come in a upgrade through me.
Is this a common practice in most indirects? I have never heard of it in my area at least. But it does clear up the confusion that we get in the store. Customers come in and ...
Take a look
http://phonearena.com/htmls/carrier.php?avail ID=3&provider=17&filter=1
Nokia 6256i slider not EVDO
Nokia 3605i slider with EVDO
Re: Odds VZW sell pda phone w/out data plan?
At the store the system requires that we put a PDA on a data plan. Either 1. pay as you go 2. 10 mb plan, or 3. unlimited data plan. My question to you and many other customers is why spend the money on a PDA if you don't plan to use the PDA to its fullest?
Re: ?????????????
YES, but most stores sales are such that a full time sales person is warranted rather than a part time.
Not at all.
Verizon Wireless is ultimately a wireless provider. We sell phones as convenience to our customers. You are free to purchase a phone where and how you like it without contract. E-bay, indirect, or stores. If you would like for your convenience we will sell you a phone at a greatly reduced price if you will commit to being our customer for 1 or 2 years. Once that is completed you can purchase another phone at ...
Not a problem
Not going to be a problem. When a phone is water damaged I'm going to tell them to take it to Wal-Mart. They take back everything even when its not theirs and you don't need a receipt. Same for Costco.
It DOES void your warrenty.
Sorry to tell you this. But ANY damage caused by a car charger to a phone and/or battery will void the warranty. At the corporate stores we will NOT replace anything if the damage is caused by a VPC that was purchased anywhere other than the store or telesales. That includes indirect sales of car chargers. Its up to you guys to exchange your own accessories under warranty. You don't take your TV ...
She got a good deal
She should have bought it. At our store the car charger is $32.57 with tax.
Do you really expect a customer that can't even operate her phone to understand how the business works?
You won't find one.
Over 50% off my customers are military that can not have a camera phone at work. So the solution that we have for them may work for you. Many of them want a nice multi function phone such a yourself. So what they do is get a non-camera phone such as the LG4650 or similar. The also have a BT, V-cast, camera phone that they use when they are not at work. They simply ...
Re: Alltel Pre-Pay and Inpulse
We can only hope!!!!! :)
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