User: LilShorty
These are the most recent forum messages posted by LilShorty:
Re: What happend to customer service?
I haven't worked for T-Mo in the past 2 years, so I can't explain your general customer service issues. I know that when I left, they were training all entire call centers to troubleshoot Blackberries and PDA devices since more basic consumers were purchasing them. I can only imagine it's been more of a problem since Android. It could be that they're having problems training quality reps.
As far as hearing Spanish in the background, the call ...
Re: Makin' Me MAD!
What an extremely mature response. :roll:
You shouldn't be so rude right after you bragged that you work for the company. There are other ways of letting the customer know that you're on their side on the issue.
Re: movie stars have t mobile rumor?
Yes, there are celebrities with T-Mobile service. Yes, Paris has a Sidekick that was hacked a few years back and tons of her dirty little pictures were posted on the web for all to see. Celebs need cell phone service, too, and just like everyone else, have different providers based on their personal needs.
Re: Call quality differences between T-Mobile and At&t
And my point is proven. :roll:
Re: Call quality differences between T-Mobile and At&t
Seriously, I used to think that you were smart, but you either have some horrible reading comprehension, or have come to believe that you are so smart, you only have to pay attention to half the post to understand it. It is NOT THE SAME MODEL of phone used, it is THE SAME PHONE. T-Mobile doesn't have software updates available for handsets like RAZRs, so if you're thinking they downloaded some update to get it to work ...
Re: Let's hear your "Idiot customer of the day" stories!
crzyman1 said:
i had a 75 year old lady come in a while ago asking to pick up her refrigerator that she sent in for repair and i had to spend prob about 30-45 min arguing with her telling her that we were verizon wireless and had nothing to do with refrigerators and she left trying to yell with her old voice that she will never bring us things to be repaired again...
I work in a T-Mobile call center for ...
Re: Ok, heres the one that wins the grand prize
One of my friends took a call from some guy whose dog had eaten and "passed" his phone. He wanted a new phone, for free. Of course, we wouldn't exchange it. The thing was, he actually qualified in the upgrade program for a phone for 19.99 with a $20 rebate on it. He just didn't believe he should pay ANYTHING for a new phone, even if he was going to get his money back. ...
Re: wow I cannot believe this.
I know that trick to actually calculate what the customer is paying during the outage. I first saw it in 2001 when I did customer service for a DVR company, and an Account Specialist calculated what a credit would be on a $10/mo service for one weekend. One of my friends was so amused when I told him about it that he started giving that break down to his customers. But I'm not talking about monetary ...
Re: Call quality differences between T-Mobile and At&t
nextel18 said:
It just depend on what they install in each single phone. As you know some phones can have different software than the other one even though it is the same manufacturer.
They've said that they've used the same unlocked RAZR on both networks. Remember, it is a possibility with GSM to use not just the same model, but the EXACT same phone with different carriers. Meaning, they got an at&t sim card and put it in the ...
Re: wow I cannot believe this.
Bonus minutes cost the company pennies. With T-Mobile, if network outages happen, we're supposed to offer at least 50 bonus minute depending on how long the issue has been going on and say that they're worth $20 (according to overages) but they really don't cost the company all that much, and most people don't end up using the bonus minutes, anyway. It's a nice goodwill gesture, though. And Jennifer wouldn't be the first person to disagree ...
Re: switching phone numbers
You won't be able to switch the contracts on the 2 phone numbers. Each line has a contract that it agreed to and needs to be upheld. The most they would be able to do would be to switch the phone numbers on the different sims, but then each line would still have the original plan and contract.
Re: A rainbow of Pearls...
You just answered your own question. You don't like the gold, but you do like the blue one. Different people have different preferences. There are people out there who don't give 2 cents about your opinion on the gold, and love it. When we just had the white and black, I had people complaining that we weren't carrying the red like at&t was. People like variety.
Re: Sprint vs. AT&T
It was a perfectly reasonable answer to the question. The question didn't really give enough detail to give a truly satisfactory answer. Where does the person live/work? Maybe the signal for either carrier is horrible where the OP lives. What kind of features/phones does the OP need? A more detailed question would have produced a better answer.
Re: why do you think sprint gets such a bad rap?
I used to work for SprintPCS and from the inside, I felt that the Customer Service was horrible. On the first call I was monitored on, they were amazed that I was actually NICE to the customer. I didn't do anything special, I just sounded pleasant. Shouldn't that be the absolute minimum? Their monitoring system was "hit or miss." But it didn't matter if you "missed" or gave misinformation. Your bonus wasn't based ...
Re: What makes AT&T better than Verizon...NOTHING!!
I wouldn't brag about bringing the RAZR to the market. :-)...
Re: Parting is such sweet sorrow.
http://www.t-mobile-takeaction.com/
Re: so, a priest walks into our store...
robtheman said:
Yeah! Why should sports players be banned from using performance enhancers? It's just using the available technology!
Congratulations! You win for poorest analogy of the year award! :wink:
Re: so, a priest walks into our store...
This joke has a bad punchline. :roll:
Re: so, a priest walks into our store...
robtheman said:
Wow. I wonder how priests did their job in the 1700s.
How did ANYBODY do their jobs in the 1700s??? Why should any profession be excluded when it comes to the wonders of modern technology?
Re: SunCom rep need more info about T-Mobile
tonyvs12385 said:
insurance is like 12 dollars per check.. what is suncom's?
I had a lawyer's and a judge's jaws drop when I told them what I paid every pay check for insurance for my son and me. :lol: They thought I was missing a zero in the number or something.
Re: SunCom rep need more info about T-Mobile
Benefits are excellent. I can't speak for retail, but T-Mo is the best call center I've worked for. Tons of incentives. I love it. I quit for a year to stay home with my baby and came right back after that year.
Re: woder if . . . . .
There is no "one-size fits all" carrier. Period. Alltel is a pretty good regional carrier. But it's features/coverage is not going to work for everyone. T-Mobile is a pretty good national carrier. But it's not going to work for everyone. Just choose whichever carrier that works best for you. It might not be T-Mobile, but that's ok. There are people that don't need 7pm nights and find the MyFaves a much ...
Re: Wonder if . . . . .
yeanelle said:
some have more than five friends and some dont have hotspot. it would be a nice offer. but tmobile has lots of good plans to cover for that so imagine if they add this- it would be great
Well, you can get HotSpot at Home just like you can get 7pm nights with other carriers. The router is free after a rebate. You would just need a broadband connection at home. Then your unlimi min ...
Re: Ha!
asiatic1982 said:
If I remember correctly, most tech writers ripped on the RAZR when it launched as well - 50 million units later people are still buying them. Most consumers don't care about tech writers reviews - I personally love mine, and of all the people I have talked to, about 90% of the reviews are positive so far. Now that will probably go down after time and people have time to find things that they don't have/like with the ...
Re: THINKING OF LEAVING ATT FOR VERIZON...
psuadam2007 said:
See my above response. AT&T, Sprint, and T-Mobile do not for the SIM cards on the GSM networks. Verizon does (or did, maybe they JUST changed it) because you have to change CDMA codes.
SprintPCS is CDMA, not GSM, therefore do not use sim cards.
Re: iPhone Rate Plans! $20 per month
ralph_on_me said:
That's for getting the phone, not the plan.
Yeah, but I'm hearing they don't discount the price for getting a 2 year agreement. It's a 2 year agreement just for the priveledge of buying the thing full price. BAD.
Re: This must be embarrassing for more than a few in Bellevue!
Ummm, too bad I don't live in Cincinnati or Dayton. Very nice that this other carrier is first to do it in a couple of cities. T-Mo's had it out first in one city for over a year. Now they're going to be the first to launch it nationally.
Re: Customer Service who work in data (T-Zones)
No, there is no way to change this.
Re: Now this is funny!
The results of her job? You mean, whether or not the rep was fired? If so, that really isn't any of your business and it would be illegal for her boss to tell you.
Why didn't you send the phone back? That's no way to conduct yourself as a customer.
Re: MyFaves vs. Unl. M2M/ Relocation q's.
Well, as soon as you know the city, you can go here http://www.t-mobile.com/coverage/ to check the coverage and verify if T-Mo does have coverage there.
Re: Charge increase notification in my statement today!
justlooking said:
everyone acts like it's the money. It's the pricible. Verizon has over 60 millin customers. 4 dollar increase = to over 240 MILLION dollars in extra increased profit over a year. I don't have a problem with them earning a profit, I do have a problem with them adding an increase on the back side and calling it a fee so they don't have to advertize it. Cell service should be priced like gas. ...
Re: MyFaves vs. Unl. M2M/ Relocation q's.
Well, you can always add M2M on a family plan for just 9.99 more if you want MyFaves as well. I always recommend it to my customers.
You can keep your Ohio number. No one's going to MAKE you change. You can also stay on your current plan. Now, as far as Off Network, there is T-Mobile coverage in Florida, so unless you're going to a town that has NO T-Mo coverage, you don't need ...
Re: Motorola to come out with iPHONE KILLER...5/14??????
tmofosho said:
Well word on the street is that Motorola is developing a new Sidekick. I haven't heard of features, but its supposed to carry the razr styling and be thin!
Is it a new SK or a SK-like phone?
Re: Why do we have to pay to change our nyumber and why dont they offer insurance on all their phone
G2smooth said:
Hey LicorShot: If you own a GSM phone and know your IMEI number you ca report the phone stolen and the provider can render that phone unusable whether it was unlocked or not.
Myth. The US carriers currently DO NOT blacklist phones. I REALLY REALLY wish they did, but they don't. Europe DOES have a blacklist, but those theives can just sell the phones on eBay to countries that DON'T blacklist, eg: USA.
Re: Still marketing Fewest Dropped Calls
That's funny, that's how Cingular could be described in my area. :wink:
Re: i wanna swich to t-mobile, do i have to pay for thee first month...
wombough said:
and the second one if I am correct. Since Mobile phones are billed in advance.
No. SprintPCS bills in advance. T-Mo doesn't bill until the end of the cycle.
It's so much easier to explain to customers.
Re: Pearl to Verizon?
heyheyhey said:
umm... no, the pearl is gsm, and verizon is cdma. don't pull an ABLINDKID
Manufacturers do make CDMA versions of GSM phones on occasion, and vice versa, such as the underplayed Moto RAZR. :roll: It's usually not the same exact model number, they add or change a letter to the number at the end, but it's been done.
Re: One of these Providers is Not Like The Others
BegToDiffer said:
VZ may also have very good legal reasons for not doing so - what if someone inappropriately got hold of your call details, the email got lost in the net somewhere, someone else picked up the fax with those numbers, what if a rep accidentally gave out the number of a blocked caller (remember the system records every number whether you get to see it or not).
blockquote>
I have not yet worked at a cell phone company ...
Re: #min
bassplayer said:
do the math. It's pretty simple unless you're mentally challenged. If you are, just send the numbers to me and I'll figure it out for you... for a small fee.
but don't worry, I'll pay your early termination fee for you.
She doesn't want the minutes used. She wants the numbers called. It really doesn't seem like that much to ask for. I can agree with not giving the info over the phone. T-Mo ...
Re: phones I would buy if I had unlimited money
Keovani said:
im sure that if it went to verizon..cdma it would have been evdo...secondly who needs 3g when u have wifi....
People don't always have a wi-fi connection when they're out and about. :roll:
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