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User: themike314

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These are the most recent forum messages posted by themike314:

Death
Mar 26, 2006, 6:29 PM
in the AT&T forum

I thought there was an exclusion clause to waive the ETF if the policy holder died. Is this true? How does it affect other lines on the account? Specifically, my father-in-law passed away and his contract still has a few months left on it. My wife's phone is on his plan as an additional line, but the contract on it is for a longer period (it was added later than the original). Can we get his phone cancelled without the ...

Re: lock\line & Asurion
Nov 3, 2005, 1:26 PM
in the Shop Talk forum

DST is going to be a minority holder in the new, larger Asurion company. That means current lock\line employees will be layed off once the consolidation begins.

Re: lock\line & Asurion
Nov 2, 2005, 7:24 PM
in the Shop Talk forum

where at? i didn't see anything about it.

Re: lock\line & Asurion
Nov 2, 2005, 3:10 PM
in the Shop Talk forum

they'll probably lay a bunch of people off

Re: lock\line & Asurion
Nov 2, 2005, 2:14 PM
in the Shop Talk forum

Looks like that's it.

lock\line & Asurion
Nov 2, 2005, 1:48 PM
in the Shop Talk forum

are merging under the Asurion banner.

The worst job ever?
Oct 19, 2005, 2:00 PM
in the Shop Talk forum

Some NSFW language, but damn funny: http://www.compfused.com/directlink /950/

Re: Great way to start your day.
Oct 17, 2005, 5:33 PM
in the Shop Talk forum

:?

Re: Insurance Question
Oct 17, 2005, 4:56 PM
in the Shop Talk forum

Good times. I always thought it was stupid that they'd send someone a phone (or anything) without it being paid for.

Re: When a customer tells you to...
Oct 17, 2005, 4:56 PM
in the Shop Talk forum

Is it that time already? Well, then I guess you guys will have to leave and come back tomorrow.

Re: Insurance Question
Oct 17, 2005, 4:47 PM
in the Shop Talk forum

That would be awesome. Does that mean we'll start taking payments, too?

Re: Insurance Question
Oct 17, 2005, 4:43 PM
in the Shop Talk forum

Cingular should.

Re: When a customer tells you to...
Oct 17, 2005, 4:42 PM
in the Shop Talk forum

Give them an application.

Re: Bosses Day Oct. 16th
Oct 17, 2005, 4:20 PM
in the Shop Talk forum

Dang, me too. Bad day all around, it seems.

Re: Insurance Question
Oct 17, 2005, 4:17 PM
in the Shop Talk forum

I like the policies that disallow coverage after a certain point. That would make my job a lot easier.

Re: I just had a customer flip me off
Oct 17, 2005, 2:11 PM
in the Shop Talk forum

That's not really all that bad when compared to some other things kids do.

Re: I just had a customer flip me off
Oct 17, 2005, 2:10 PM
in the Shop Talk forum

That's fine by me. The earth needs a good population cleansing.

Re: I just had a customer flip me off
Oct 17, 2005, 12:18 PM
in the Shop Talk forum

die horribly painful deaths.

Re: Bosses Day Oct. 16th
Oct 17, 2005, 12:10 PM
in the Shop Talk forum

i refuse to use any wow stuff. i still haven't gone through the training class we're supposed to get for it, so why should i have to?

Re: I just had a customer flip me off
Oct 17, 2005, 12:06 PM
in the Shop Talk forum

Her parents were the ones I was dealing with. I kicked them out, and stood outside to watch them leave. They all got in the car, and as they were driving away, the little girl jumped up in the back window and flipped me off. Of course, the parents put her up to it. Stupid people shouldn't be allowed to breed.

Re: Bosses Day Oct. 16th
Oct 17, 2005, 12:05 PM
in the Shop Talk forum

Details, details.

Re: I just had a customer flip me off
Oct 17, 2005, 11:48 AM
in the Shop Talk forum

At least it wasn't a five year old girl flipping you off. Yes, that has happened to me.

Re: Bosses Day Oct. 16th
Oct 17, 2005, 11:17 AM
in the Shop Talk forum

:lol: You sound bitter.

Re: Have you ever been threatened by a customer???
Oct 17, 2005, 11:08 AM
in the Shop Talk forum

I love little guys who think they're all tough. It's hard not to crack a smile or laugh at them.

Re: Good Times
Oct 15, 2005, 5:35 PM
in the Shop Talk forum

Lucky you. I'm not allowed to release a call for any reason, except when no one is there when the call comes through.

Re: Good Times
Oct 15, 2005, 5:18 PM
in the Shop Talk forum

If she had entered a retail establishment the same way she began the phone call, she would have immediately been asked to leave. If she had not provided me with the account information, I wouldn't have been able to transfer her to anyone for any reason. She got to where she wanted to go, but only because I was able to indirectly get the information I needed and provided the information I needed to provide. If she did not like ...

Re: Good Times
Oct 15, 2005, 4:46 PM
in the Shop Talk forum

We've been told more than once that we're not to transfer a call without being able to fully describe the situation to the person we are transferring to. This is doubly true for supervisors - they don't want to take a call without as much information as they can acquire before speaking to a customer. If the customer is not willing to assist us with describing a problem or issue they have, we cannot assist in resolving it. She was ...

Re: Good Times
Oct 15, 2005, 2:28 PM
in the Shop Talk forum

Was she from Mississippi?

Re: N-Gage Insurance question
Oct 15, 2005, 2:23 PM
in the AT&T forum

No.

Good Times
Oct 15, 2005, 1:49 PM
in the Shop Talk forum

A wonderful customer experience. BLOOP BLOOP Me: Recite generic opening Customer: I needs to talk to a mother****ing manager. M: Yes ma'am, I can get a supervisor for you. What exactly are you calling in reference to? C: You ***holes charged me $50 and I ain't gonna pay it! M: Yes, ma'am. You called us to replace a phone that was stolen from you. That charge is the deductible through your insurance. C: I ain't calling about ...

Re: Have you ever been threatened by a customer???
Oct 15, 2005, 1:26 PM
in the Shop Talk forum

That's fun. I love 'security' that is only there for a paycheck. I used to do security, and it's a scary feeling when you know there isn't someone on duty who'll be there if $#!+ goes down.

Re: Have you ever been threatened by a customer???
Oct 15, 2005, 11:56 AM
in the Shop Talk forum

That's awesome. Do you know if he got arrested for that?

Re: Too Bloody Early
Oct 15, 2005, 11:55 AM
in the Shop Talk forum

I've been there before. A few years ago I had to work until 11PM on Saturday and turn around and be back at work at 7AM Sunday. I usually just stayed up all night and slept after work on Sunday.

Re: Have you ever been threatened by a customer???
Oct 13, 2005, 5:50 PM
in the Shop Talk forum

RAFF OWT ROWD!!!!!!!!!

Re: Easiest Way to get out of Contract w/o $150 Fee
Oct 13, 2005, 5:50 PM
in the AT&T forum

If you don't want to pay the ETF, you can wait until your contract is up.

Re: Easiest Way to get out of Contract w/o $150 Fee
Oct 13, 2005, 5:48 PM
in the AT&T forum

Wouldn't that just be a military suspension?

Re: Have you ever been threatened by a customer???
Oct 13, 2005, 5:27 PM
in the Shop Talk forum

I guess I didn't answer your question. I have been threatened by many customers. None of whom ever did anything about it. I was attacked twice by customers, neither of which gave any indication that they were going to.

Re: Have you ever been threatened by a customer???
Oct 13, 2005, 5:25 PM
in the Shop Talk forum

:lol: That's awesome. Did he have the asian accent and everything? I had to mute a customer today to laugh at him. He was upset that we could not provide him with a replacement phone immediately, and he started getting loud. "I'M A WORKING MAN, AND I NEED A PHONE!"

Re: Have you ever been threatened by a customer???
Oct 13, 2005, 5:21 PM
in the Shop Talk forum

Wow, someone who's taller than me. I don't run across one of you guys very often. It's fun to intimidate the little people, isn't it?

Re: Have you ever been threatened by a customer???
Oct 13, 2005, 5:19 PM
in the Shop Talk forum

I used to deal with people like that all the time. The one's who talk tough, like your friend there, never actually do anything. They're all bark. A proper response to a threat like that is, "Shut up. You don't have the b@11s to do that. If you did, you wouldn't be telling me what you're going to do, you'd have already done it." That usually shuts them up and they leave. ...

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