User: themike314
These are the most recent forum messages posted by themike314:
Death
I thought there was an exclusion clause to waive the ETF if the policy holder died. Is this true?
How does it affect other lines on the account?
Specifically, my father-in-law passed away and his contract still has a few months left on it. My wife's phone is on his plan as an additional line, but the contract on it is for a longer period (it was added later than the original).
Can we get his phone cancelled without the ...
Re: lock\line & Asurion
DST is going to be a minority holder in the new, larger Asurion company. That means current lock\line employees will be layed off once the consolidation begins.
Re: lock\line & Asurion
where at? i didn't see anything about it.
Re: lock\line & Asurion
they'll probably lay a bunch of people off
Re: lock\line & Asurion
Looks like that's it.
lock\line & Asurion
are merging under the Asurion banner.
The worst job ever?
Some NSFW language, but damn funny:
http://www.compfused.com/directlink /950/
Re: Great way to start your day.
:?
Re: Insurance Question
Good times. I always thought it was stupid that they'd send someone a phone (or anything) without it being paid for.
Re: When a customer tells you to...
Is it that time already? Well, then I guess you guys will have to leave and come back tomorrow.
Re: Insurance Question
That would be awesome.
Does that mean we'll start taking payments, too?
Re: Insurance Question
Cingular should.
Re: When a customer tells you to...
Give them an application.
Re: Bosses Day Oct. 16th
Dang, me too. Bad day all around, it seems.
Re: Insurance Question
I like the policies that disallow coverage after a certain point. That would make my job a lot easier.
Re: I just had a customer flip me off
That's not really all that bad when compared to some other things kids do.
Re: I just had a customer flip me off
That's fine by me. The earth needs a good population cleansing.
Re: I just had a customer flip me off
die horribly painful deaths.
Re: Bosses Day Oct. 16th
i refuse to use any wow stuff. i still haven't gone through the training class we're supposed to get for it, so why should i have to?
Re: I just had a customer flip me off
Her parents were the ones I was dealing with. I kicked them out, and stood outside to watch them leave. They all got in the car, and as they were driving away, the little girl jumped up in the back window and flipped me off.
Of course, the parents put her up to it. Stupid people shouldn't be allowed to breed.
Re: Bosses Day Oct. 16th
Details, details.
Re: I just had a customer flip me off
At least it wasn't a five year old girl flipping you off.
Yes, that has happened to me.
Re: Bosses Day Oct. 16th
:lol:
You sound bitter.
Re: Have you ever been threatened by a customer???
I love little guys who think they're all tough. It's hard not to crack a smile or laugh at them.
Re: Good Times
Lucky you. I'm not allowed to release a call for any reason, except when no one is there when the call comes through.
Re: Good Times
If she had entered a retail establishment the same way she began the phone call, she would have immediately been asked to leave.
If she had not provided me with the account information, I wouldn't have been able to transfer her to anyone for any reason.
She got to where she wanted to go, but only because I was able to indirectly get the information I needed and provided the information I needed to provide. If she did not like ...
Re: Good Times
We've been told more than once that we're not to transfer a call without being able to fully describe the situation to the person we are transferring to. This is doubly true for supervisors - they don't want to take a call without as much information as they can acquire before speaking to a customer.
If the customer is not willing to assist us with describing a problem or issue they have, we cannot assist in resolving it.
She was ...
Re: Good Times
Was she from Mississippi?
Re: N-Gage Insurance question
No.
Good Times
A wonderful customer experience.
BLOOP BLOOP
Me: Recite generic opening
Customer: I needs to talk to a mother****ing manager.
M: Yes ma'am, I can get a supervisor for you. What exactly are you calling in reference to?
C: You ***holes charged me $50 and I ain't gonna pay it!
M: Yes, ma'am. You called us to replace a phone that was stolen from you. That charge is the deductible through your insurance.
C: I ain't calling about ...
Re: Have you ever been threatened by a customer???
That's fun. I love 'security' that is only there for a paycheck.
I used to do security, and it's a scary feeling when you know there isn't someone on duty who'll be there if $#!+ goes down.
Re: Have you ever been threatened by a customer???
That's awesome. Do you know if he got arrested for that?
Re: Too Bloody Early
I've been there before. A few years ago I had to work until 11PM on Saturday and turn around and be back at work at 7AM Sunday. I usually just stayed up all night and slept after work on Sunday.
Re: Have you ever been threatened by a customer???
RAFF OWT ROWD!!!!!!!!!
Re: Easiest Way to get out of Contract w/o $150 Fee
If you don't want to pay the ETF, you can wait until your contract is up.
Re: Easiest Way to get out of Contract w/o $150 Fee
Wouldn't that just be a military suspension?
Re: Have you ever been threatened by a customer???
I guess I didn't answer your question. I have been threatened by many customers. None of whom ever did anything about it.
I was attacked twice by customers, neither of which gave any indication that they were going to.
Re: Have you ever been threatened by a customer???
:lol:
That's awesome. Did he have the asian accent and everything?
I had to mute a customer today to laugh at him. He was upset that we could not provide him with a replacement phone immediately, and he started getting loud. "I'M A WORKING MAN, AND I NEED A PHONE!"
Re: Have you ever been threatened by a customer???
Wow, someone who's taller than me. I don't run across one of you guys very often.
It's fun to intimidate the little people, isn't it?
Re: Have you ever been threatened by a customer???
I used to deal with people like that all the time. The one's who talk tough, like your friend there, never actually do anything. They're all bark. A proper response to a threat like that is, "Shut up. You don't have the b@11s to do that. If you did, you wouldn't be telling me what you're going to do, you'd have already done it." That usually shuts them up and they leave. ...
(older messages not shown)