User: techrepgirl
These are the most recent forum messages posted by techrepgirl:
Re: HAHA
I thinkit's been one of those days all week lol.
Re: HAHA
:lol: I love it.
Re: IKR???
I think you're right. Makes me wish I could drink at work :-)...
wow...
How is that, after dealing with people all day long for the last 5 years, who aren't exactly the sharpest tool in the shed; how is that I am still surprised when my phone rings and it's a complete dumb@$$ on the line?
You'd think I'd expect it by now. I think it's the fact that I still expect them to be somewhat intelligent that irritates me the most, I should know better... I must be the most optimistic in ...
Re: Call center reps who say things like 'I'd be more than happy to....'
Lol good for you, I don't say it either. I usually say something like, we'll get this taken care of for you today. No point in lying to them any more than I'm required to.
Re: This does not bode well for my day
I know, right? These people are crazy sometimes.
Re: The people.. they're just.. walking out.....
should have been walk out, not in lol.
Re: The people.. they're just.. walking out.....
call center life, every 4 or 5 years people will just walk in a mass group, at least that's the trend at my call center lol
This does not bode well for my day
Seriously???? This is making me crazy! This guy starts off the call with his huge ego talking about how he knows everything about cell phones and there's nothing I can do with the phone that he hasn't already done and I'm an idiot for insisting on troubleshooting the device. My god, he shouldn't even have a cell phone, let alone a smartphone! He doesn't know how to pull up the dialpad, or how to work his touchscreen, he doesn't ...
Re: I cant wait to quit
I'm asurion too, I completely understand where you're coming from.
Re: Have you ever have an affair with one of your supers?
eh it's all good, it opened the door leading me to the person I was meant to be with :D
Re: To the person who
Amen!!! I get so sick of hearing people fuss that they were not told about the deductible when it states it on both the pamplet and all the paperwork. Drives me up the wall.
Re: To the person who
a slow painful death
Re: Have you ever have an affair with one of your supers?
yes, and it ended badly on both sides....
Re: well, don't ask for a lobotomy
lol true, true. Alas I shall just bang my head into my desk instead.
Re: iPhone, maybe?
I wish, sadly it was an env 2...... :o
wow.....
customer calls in screaming and raising cain because his phone won't power on. I let him rant and scream for a minute, apologize for the issue and then ask him to remove the battery. This results in him screaming what battery??? This is a damned mobile phone!!!!
It's days like this that make me want to ask my doctor for a lobotomy...
Re: ***top of head explodes***
trying to, have applications everywhere. Wish me luck, hopefully one of them will call.
Re: I must be brain dead!
lol, I needed a laugh today!
Re: I must be brain dead!
well if you want to see them, you'll have to pay them off for me.
Re: I would love a raise
5 years, same pay rate since raises are and have been frozen
Re: I must be brain dead!
sorry there's a thousand dollar fee for that.
***top of head explodes***
Dear company I work for,
Can you please explain to me wtf you are thinking? Our call volume is through the roof, no avail anywhere on the horizon, you cancel the training class that was supposed to come in, and then you seriously expect us to work obscene amounts of overtime because you don't want to hire in the new training class that we desperately need? Then, when anyone says no to the request for more overtime, you are going ...
Re: First call of the day does not bode well for the rest of it:
a tropical island would be heaven! that's what I want out of life, a deserted, tropical island where there are no cell phones lol.
Re: First call of the day does not bode well for the rest of it:
crazy isn't it? If we could work miracles, I don't think we'd be doing this job lol.
First call of the day does not bode well for the rest of it:
Cx: yeah, I talked to this chick yesterday with ya'll who said to call today and she would send me an iphone.
Me (looking at notes): Well sir, I'm looking at the notations and it says here that I was the rep you spoke with yesterday and that I voided your warranty for throwing your phone at a car.
cx: so does that mean I can't have an iphone?
me: sure you can sr, provided you go purchase one for full retail ...
Re: Longest call you've been on?
About two years ago there was a customer who would call in every friday to argue policy with me, I swear I think they were routing her to me, since I always got her. Anyway, every fri at 6 pm she would call, and we would have a two hour argument about policy. This went on for 6 months. I think she was just lonely and wanted someone to argue with, but it made me crazy to have the ...
Re: another one of those days....
Lmao. Good come back, what I wouldn't give to be able to say it without losing my job. :D
another one of those days....
:roll:
First call of the day, I really hope it's not going to set the tone for the day.
Me: Thank you for calling ________, my name is ________. Is the number you're calling about today _______?
Cx: Yes, and you need to fix it right now! My stupid microphone doesn't work, not even on speakerphone!!
Me: I apologize for the inconveince and I'll be more than happy to help you take care of the microphone issue today. To start with, I ...
Re: I really wish they'd make a law...
sorry if that hit a nerve but 95 percent of my calls are people who do not knowhow to use the phone or apparently read the the manual, to me, this says they are too stupid to own the phone.
is it too much to ask....
Is it too much to ask for a simple thank you after having spent 2 hours troubleshooting a device as a courtesy??
(a phone that, by the way, I was not required to troubleshoot. I could have just been a bitch and left it as warranty voided, but I felt bad for her.)
I mean, seriously, what happened to simple courtesy? I spend two hours fixing the mess she made out of the Iphone that she should never have been sold ...
Re: It's A Miracle!!!!
It truly is a micracle, better mark it down on your calendar, it'll never happen again lol.
Re: If customers are on this site plz read...
my question is, are you really expecting the customers to read????? Come on, now, you know they can only do that when there are pictures involved. :wink:
Re: things you wish you could say to customers
I'd like to be able to tell my customers that throwing your phone at someone is NOT a malfunction with the phone and if you are that damned childish maybe we should try to locate an old jitterbug for you, after you file an insurance claim because we don't replace devices that fall victim to childish temper tantrums!
