User: Tygalilie13
These are the most recent forum messages posted by Tygalilie13:
Broken record statement.
How is it that in my lifetime I have not met/worked with/known in the smallest way ANYONE who acts so self-entitled and ignorant as these customers do.
Not saying I know hundreds of people, but there has got to be some sort ratio or something.
*deep voice* 1 in 4 people will become a *cencored* about their cellular service (and other things) for no reason.
Maybe I'm the self entitled one for thinking that they should have a brain.....
Re: Call center games
End each question you ask them with a very high pitched and upward inflection "YA?!"
Example: You want the iPhone, YA?!?!?
Act like its the most normal thing in the world.
Really gets on their nerves after the 3rd one. Heck, it would grate on mine, if I weren't trying so hard not to laugh! lol!
Re: Ever had a customer that.......
*poof*
SOL. My piece just misfired.
Sorry buddy, no suck luck. LOL!
Re: [iPh5] let's start rumors
*scoff*
Yes it does what are you talking about. Now wipe my @$$ with that golden toilet paper.....
Re: Wowwwwww!
Not entirely sure, she sounded dead serious. Like she felt justified in thinking that "a companny with millions of dollars like yours should transfer $1000 dollars into my bank account."
We were dying.
Phone ideas PLEASE
I don't have ATT myself, but my brother is in need of a new phone. He wants a touchscreen and keyboard that does not require data. I know other companies, ie Sprint, carry such things, so I would think ATT does as well.
If anyone has any advice on a good phone that matches this description that would be great. Thank you.
Re: Perverttttttt
I couldn't even count how many nasties we get. It is humorous, but at the same time the *thwap thwap* in your ear gets annoying.
Crayon guy, aka Billy, usually gets told he is capable of making his own decisions in regards to which color he should use, and that we are unable to make the decision for him. He hangs up fairly quickly.
Then theres the facebook guy, "do you have a facebook, can I look ...
Re: things you wish you could say to customers
Record that ish.
I wanna hear it.
Re: things you wish you could say to customers
Thank you for calling __________
my name is ______
and (since you don't know how to follow prompts in the IVR no matter how simple they are) HOW MAY I ******* direct your call.
Re: epic! +100
Thought it was appropriate.
Re: things you wish you could say to customers
F*** you for calling -----------
My name is I don't give a $#*!, to better assist you please listen to the instructions on shoving a stick up your bum. Don't forget to tell me your entire life story, and please don't leave out how we can further F*** up your life today.
Thank you again for calling. Now please proceed to go $#*!&% yourself, and have a nice day.
Yeah that should do it.
Re: things you wish you could say to customers
Please figure out at least a little bit of what you want before you call.
Pretty sure uhhhhhhhh uhdakjkdkjagdunno..is not gonna help me in the least bit.
Re: things you wish you could say to customers
If you would stop talking I could explain to you that you are making things way more difficult than they need to be and also solve your problem. So please, STFU.
You're still not listening to me.
I give up.
*click*
Re: I meant
I will back you up on that.
Re: that's coherent
I had a thought earlier today that an IQ test should be required along with the credit check.
Then realized that it would reduce all profits by 90%.
We're doomed.
Re: Sounds like
Oh it's been fantastic. That outline was literally every call I had one right after another for the first part of my day. It got worse from then on out. I got freaked out on for not giving out their security information when they didn't even know the phone number to their account let alone their PIN.
Wonderful day. I LOVE MY JOB I LOVE MY JOB I LOVE MY JOB I LOVE MY JOB!!!
Re: ATTENTION CUSTOMERS
Even better.
C: I'm calling because you guys denied me service so I set up service with Verizon and I was with AT&T for ten years.
Me:....you're calling to inform us that you set up service else where...
C: YES!! Why wouldn't you approve me.
Me: You didn't pass verification. Therefore you have to wait 60 day....(blah blah blah)
C: Well, I'm with Verizon now anyway, I just thought you guys should know.
Thanks.
:evil: :evil: :evil:
Re: I say
Unfortunately....
I use that word so much that it slips out when I'm telling them something good....then have to correct myself and sound like an IDIOT!!
Re: I CANNOT
That was awesome.
ATTENTION CUSTOMERS
NO, IT IS NOT NATIONAL GET WHATEVER THE H311 YOU WANT DAY!!!!
*******
C: Yeah I'm calling to add two more lines to my account for free.
Me:....I'm sorry, you said for free?
C: Yes. it says online that lines 3-5 are only 19.99. Well I already have the 3rd lines, so I'm calling to add the other two for free.
Me: I'm sorry sir....lines 3-5 are 19.99 EACH.
C: Oh....well can you just waive that for me?
:?
*************
C: Yes, I'm calling because I ...
Re: Smelly people suck
I've never before today gagged when walking into the bathroom.
That heavy I-don't-wash-my-lady-parts-or-between-the-cre ases-of-my-obiesity body odor.
Literally gagged. Threw up in my mouth, almost ran for the other bathroom.
Please people, just because you work in a call center and don't deal with the actual customers face to face doesn't mean you can't take care of yourself! I have to smell you too and I don't want to! Dove body wash. $3.00 at ghetto-mart. Use it.
/end rant
I hate.....
"Ok, all we need to do now is go over your terms and conditions for you, and then we can confirm your order."
"Actually we changed our mind, we're going to do it in the store after all."
:evil: :evil:
#### you very much, and have a nice day.
OMG PLEASE!!!!
PLEASE STOP TELLING CUSTOMERS THAT TELESALES CAN SEND THEM REPLACEMENT ACCESSORIES FOR FREE!!! WE. CAN. NOT. DO. THIS!!!!!! Our systems make it physically impossible!!!!
:evil: :evil: :evil: :evil: :evil:
Re: Thanks a lot.
I'm in telesales, and the agent was in care.
I do not in the least bit doubt that you get the wonderful dump off calls a lot, a majority of them my own co-workers. In fact I could probably give you a list of names of people who do, and I'd like to follow that up with a punch to their face for it because they make this whole telesales department (at least the few of us who actually ...
Thanks a lot.
I would think that I am making your job easier by collecting all the necessary information needed to activate a phone providing it to you so all you have to do is push the button. I can't activate phones in this department, so it is indeed necessary for me to transfer a customer to you. I try to do this on every transfer call to make things easier.
However when I hear the response "No thank youuuu" and ...
Re: These guys
While you proceed to repeat yourself a hundred times over:
me: "Yes, I understand, and I'm very sorry but I'm gonna need to transfer you to ---"
C: "blah blah blah repeat repeat repeat."
Me: "Yes, I know but---"
C: "I'm to stooooopidddd to realize that I'm wasting my own time, and in about two minutes after you've told me for the umpteenth time that you can't DO ANYTHING for me, I'm going to realize such, and then yell at you for wating ...
Re: I feel like Will Smith in "I am Legend"
Ten minutes left of the shift, shop talk has been kinda dead lately.
I miss laughing my @$$ off reading the "call center employees" and "types of customers" threads.
I'm losing my faith in shop talk for amusement.
Re: Most loved customer response of all.......
I can access the account if they answer something other than "yes". lol.
These people come on two different spectrums. Either they refuse to give you any information at all because they believe that we have magic systems that can tell you anything and everything that you need to know about their life just by their barely audible grunts.
OR
They not only give you about ten times more information than you will ever need, but they manage ...
Most loved customer response of all.......
Dear customers,
You have no idea the amount of excitment that courses through me when I hear the word "yes" mumbled in response to my question: "Do you already have an account with us, or are you looking to open up a new one?"
"Yes" is exactly what I wanted to hear. I now know everthing that I needed to know for the rest of this call, and I even am able to read your thoughts via the phone ...
Re: So when is 'head in arse over 4s' season going to be over?
Yeah, I mean it's helping with sales cuz now its not just one dead end call after another, ....yet again those dead end calls back been replaced with
*WHERES MY PHONE THAT I ORDERED ONLINE LAST WEEK*
8O
Uhhh....will ship out in three weeks.....says so online...sorry about your luck....
Re: I'm a grrrl
Lol I figured you were a girl. :)
No harm meant, just an expression I use. lol
Re: call center burnout
Tuck tail and run.
Before it's too late.
Re: hey
I'm sorry, ...... Come again?
I don't think I heard you clearly the first time.
The Just Clarifiying customer.......
"Yeah I'm currently online looking at such and such phone for such and such price and I just wanted to call and make sure that this is true before I order it online." (Because I definitely want to order it online, because all I wanted to do was call and waste your time because I am currently reading the exact information that you are about to give me.)
** No Mr. Customer, I am sorry to inform you that the ...
Re: gazelle.com
Never really been one to yell at the TV, but that stupid advertisement gets at me everytime.
I can't escape the madness.
Re: but what if it's a super-BOB? :D
8O
Then I will just hide under my desk until he goes away. AND HE STILL WON'T GET WHAT HE WANTS!!!
Or do what I do best and take what he says to me, put a little twist on it, and then throw it right back. Totally confuses the BEEP outta em. Also gets up to shut up cuz they have no idea what just happened.
"So from what you're saying to me x+y=z. Therefore ...
Re: but what if BOB went to YOUR store, what will you do?
lol
I WISH I worked in a store vs. the ever present/louder every time BEEEEEEEEEEEP in my ear all day every day. Looking for something better, but there's not a lot out there right now. :(
However if I ever had to deal with said person.....
ALL OF THE ABOVE.
:? first, annoyed that I'm hearing his voice.
:evil: cuz he won't shut up
:lol: cuz SOL YOU SOB!!!
i get lots of bobs.....
Re: nope ... this is Bob:
hahahahha
I know. lol I've read them. I get bored and go through all the OOOOLLLLLLDDDDDD posts!!
B.O.B comment made me giggle a lil bit, so I had to add my two cents to it.
Re: Battery Operated
Bwahahaha!!!
YESSSSSS!!!!
(older messages not shown)
