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User: Drea_LX

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These are the most recent forum messages posted by Drea_LX:

Re: Google+
Jul 3, 2011, 6:19 PM
in the Android forum
The facebook killer .... mwahahahahahahahahaha :twisted:

Re: exactly..that's why I IRT them and
Jun 22, 2011, 2:52 PM
in the Shop Talk forum
We dont have telesales in India... they're in the Philippines

Re: I Love How
Jun 21, 2011, 5:04 PM
in the Shop Talk forum
I have had this discussion with my supe many a time... Unfortunately there is nothing we can do... M has been here a loooooong time he gets all the special treatment and its, sofa king we todd it ... silly

Re: Just transfered to care
Jun 21, 2011, 4:08 PM
in the Shop Talk forum
Nioce! Im working for the right company then :)

Re: The Priss
Jun 21, 2011, 1:53 PM
in the Shop Talk forum
Indeed same person :)

The Priss
Jun 21, 2011, 1:31 PM
in the Shop Talk forum
Its that girl that as soon as she walks in the building everyone groans. Always finds something to complain about, whines when she actually has to do her job. and wears clothes that are very clearly out of dress code but she's besties with the attendance Nazi so no one says ish to her... also known as the tranny :)

Re: They do it all the time
Jun 20, 2011, 7:27 PM
in the Shop Talk forum
Nah it was a tuesday

Re: To all Sprint Telesales agents..
Jun 20, 2011, 2:45 PM
in the Shop Talk forum
Nope! I had to pay $20 when I had to replace my optimus and i did it online

Re: To all Sprint Telesales agents..
Jun 20, 2011, 1:22 PM
in the Shop Talk forum
Depends on the situation... If the cust makes a big deal about it they waive it otherwise its $20

Re: To all Sprint Telesales agents..
Jun 20, 2011, 1:01 PM
in the Shop Talk forum
The only department that next days is Asurion

Re: Really?
Jun 14, 2011, 11:26 AM
in the Shop Talk forum
I would tell you but I dont want you stalkinh me :p

Re: Really?
Jun 14, 2011, 11:24 AM
in the Shop Talk forum
Glad I could be of service 8)

To the Care Agent .....
Jun 13, 2011, 6:25 PM
in the Shop Talk forum
Who was absolutely no help to me.... eff you! I call over to get a simple lost/stolen soc onto an account. First you put it on the wrong number when I gave you the correct number three times! I point out that its on the wrong number and you put me on hold to fix it. Next thing I know Im talking to account services!!!! You sir are a dooch and yes I did fill out an IRT. To the gentalman in acct ...

Re: To all Telesales rep?
Jun 13, 2011, 1:13 PM
in the Shop Talk forum
Ive had months were I have bad weeks! You just have to keep a positive attitude. I know thats prob not the answer your looking for but when you're down your cust can tell so just buck up and you'll pull out of your slump.

Re: Creepers
Jun 12, 2011, 4:21 PM
in the Shop Talk forum
Nice try creeper

Re: Creepers
Jun 12, 2011, 12:55 PM
in the Shop Talk forum
We're not allowed aliases I dnt know why tho

Re: Creepers
Jun 12, 2011, 12:40 PM
in the Shop Talk forum
yeah rub it in

Re: Creepers
Jun 12, 2011, 11:33 AM
in the Shop Talk forum
lol of course not, I blocked him

Creepers
Jun 12, 2011, 11:12 AM
in the Shop Talk forum
Random man I was talking to about refurb phones added me on facebook.... while I was talking to him! I hate that we have to use our first and last name. I need an Alias. 8O

Re: To My Colleagues Missing a Y Chromosome
Jun 11, 2011, 3:06 PM
in the Shop Talk forum
I get at least one a day. If I dont get one I worry that the crayon guy is dead :(

Re: can we get some crazy/stupid customer stories today?
Jun 11, 2011, 11:25 AM
in the Shop Talk forum
Cust calls in to telesales: Me: Thank you for calling _____, how may i help you Cx: I want to know how much it will be to add aline to my account? Me: great lets pull up the account (pull up cust account which has been closed for a month) Me: I show you closed this account for a month ago Cx: Closed! I just ported my numbers over to you from ______ Me: Miss Customer we are _____ Cx: :o *click*

Re: k
Jun 8, 2011, 5:57 PM
in the Shop Talk forum
Indeed, but thats y u lubb me madame :D

Re: k
Jun 8, 2011, 5:46 PM
in the Shop Talk forum
AYYYYYYY OOOOOOOOOO

Miss Dred
Jun 8, 2011, 5:38 PM
in the Shop Talk forum
Is a bada** she will indeed f u up :)

Re: just most
Jun 8, 2011, 5:35 PM
in the Shop Talk forum
Wasnt insulting you department.... Just some of the people in it, If you know how to do your job, good for you. can you teach the others while your at it?

Re: Wrong Care Transfers
Jun 8, 2011, 5:32 PM
in the Shop Talk forum
I just had a care transfer where not only did the rep mis quote the plan she also mis quote the device... Really? Care Reps: Isnt it a policy that you dont quote price?

Re: Wrong Care Transfers
Jun 8, 2011, 4:44 PM
in the Shop Talk forum
Sales isnt allowed to waive anything anymore, I apologize that you get idiot sales agents but its not all... Just like not all care agents suck.... just most

Customers who are IVR Retarded
Jun 8, 2011, 3:33 PM
in the Shop Talk forum
Im sure you have all recieved that customer on your line... "What this is sales I wanted care!" Listen to the prompts people, quit button mashing, calm down and listen actively. Not that hard... and for spanish speaking customers it very clearly states "Para espanol marke el numero dos" IVR's are there for a reson to get you to the correct dept! jeezzzzzz

Re: Wrong Care Transfers
Jun 8, 2011, 2:29 PM
in the Shop Talk forum
You know the care reps that are doing something wrong are the ones that are going to post things as such... Did I not say that I realize not all care reps transfer incorrectly? How about you do your job and transfer to the correct dept.

Re: The Grieving Spouse
Jun 8, 2011, 1:38 PM
in the Shop Talk forum
Ive never gotten the happy ones before I always get the ones that are nearly in tears

The Grieving Spouse
Jun 8, 2011, 12:22 PM
in the Shop Talk forum
:cry: This one doesnt make me hate my job it just makes me sad all day long. The customer that calls in to cancel their spouses account because they just passed away. I never know what to say to these people, you can hear it in their voice that their holding their greif in and all I want to do is find them and give them a big hug, these calls break my heart.

Re: The Escalater
Jun 8, 2011, 12:06 PM
in the Shop Talk forum
I love the ones that use their tenure to escalate So what if you've been with sprint for 50 years, You're paying us for the service and we supply it, no where in the contract does it say we owe you for your loyalty. You get what you pay for nuff said.

Re: The Perv
Jun 8, 2011, 12:00 PM
in the Shop Talk forum
Me: Thank you for calling ____, how may I help you Cx: *Heavy Breathing* Me: Thank you for calling ____, how may I help you Cx: *Heavy Breathing* "Can I lick your pu**y" Me: :o *click* (10 mins ago, thanks for ruining my friday perv!)

Re: The CPS case
Jun 8, 2011, 11:56 AM
in the Shop Talk forum
:roll: I know really how hard is it to step into anothe room away from the screaming child?

The CPS case
Jun 7, 2011, 11:57 PM
in the Shop Talk forum
The people that call in and it sounds like they have 50 million kids running around. And every ten seconds they're yelling things like "If you dont shut up Im going to smack you" and "Im a rip your head off and s**t down your throat" (No joke I heard that one) 8O Makes me want to hang up and call their local Child Protection services...

Wrong Care Transfers
Jun 7, 2011, 11:51 PM
in the Shop Talk forum
How many times a day do you get a buzz on your line and its "______, from customer care and I have a customer who wants to upgrade/ add a line/ buy an accessory" and then when you get the customer on the phone its "Um... No! I wanted to pay my bill." Dear customer care reps, Im sick of taking your garbage calls. Just because you dont want to take the sh**ty call doesn't mean you can pass it ...