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User: speck

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These are the most recent forum messages posted by speck:

Re: SIM Cards...?
May 25, 2005, 12:53 PM
in the Article: (ME)ID Required forum
This is a great example of poor planning. Reminds me of when IPv6 was first developed, most people didn't quite understand why it was developed and still has not been widely implemented. In the IT industry they realized that IPv4 was not going to remain a long-term solution for the licensing of IP addresses and quickly worked to develop it's successor years before IPv4 will reach this same crisis... This article is a perfect example of not planning ahead, ...

Re: subsity codes??
May 24, 2005, 2:31 PM
in the AT&T forum
I recommend to google search for subsidy unlock. There's third parties out there you can pay to unlock the phone for you. Cingular blue will not do it and Cingular Orange will make you jump through hoops to acquire it... No easy task. Pay the $5 - $20 to a third party, get Cingular Tech to help you unlock it. It's an easier path.

Re: Moronic competitor stories.
May 24, 2005, 2:28 PM
in the Verizon forum
Blame the customer's for being easily manipulated... I have come to accept that ultimately the customer is responsible for their decisions and wether or not they choose to inform themselves. But on the flip side... It's not like lies don't float around the industry to get the sale. So no carrier is above taking advantage of the consumers ignorance.

Re: What Is The Magic Number?
Apr 27, 2005, 8:10 PM
in the AT&T forum
It's an average... Out of all your calls for the day short calls must be less than 3% i believe...

Re: What Is The Magic Number?
Apr 27, 2005, 3:07 PM
in the AT&T forum
It's anything less than 20 sec... For safe measures on dead air calls I just drag them out to 1 minute before releasing. Hope that helps.

Re: Verizon Adds 1.64 Million New Subscribers in Last Quarter
Apr 27, 2005, 1:37 PM
in the AT&T forum
:roll: 8)

Re: Verizon Adds 1.64 Million New Subscribers in Last Quarter
Apr 27, 2005, 12:57 PM
in the AT&T forum
Oh right, How could I forget... At the end of each Qtr you do say something good... For the Next three months you revert back to the bad... Wow, how could I have possibly overlooked that... :roll:

Re: Verizon Adds 1.64 Million New Subscribers in Last Quarter
Apr 27, 2005, 12:47 PM
in the AT&T forum
The thing is they don't fight the facts... Nobody argues the facts... You just take it upon yourself to remind us of this on a regular basis... This upsets people, oh yeah... And you never say anything good about cingular...

Re: Cingular + Treo Support = Dead end
Apr 26, 2005, 9:27 PM
in the AT&T forum
Most people don't use it... I treat the feature as 'it's better to have and not need than need and not have.'

Re: ATTWS Beware- Big Brutha is Mad!!!!!
Apr 26, 2005, 9:24 PM
in the AT&T forum
That's fine... I have to do I don't know how many RRRR-RU's a day bcz blue reps are issuing credits with absolutely no notes... and then... they exceed the $175 cap! Sure enough... everytime I search their CUID... It's blue reps, or previous blue reps, or outsourced. None of which were legacy Cingular reps.

Re: Cingular + Treo Support = Dead end
Apr 26, 2005, 9:20 PM
in the AT&T forum
It would be the International codes, but I would double check with customer care just to verify the feature are or are not on your account. :wink:

Re: ATTWS Beware- Big Brutha is Mad!!!!!
Apr 26, 2005, 9:15 PM
in the AT&T forum
This is the best news i've heard... I am seriously hoping to see some reps get canned... Those reps i'm referring to know exactly who they are.

Re: Cingular + Treo Support = Dead end
Apr 26, 2005, 9:13 PM
in the AT&T forum
Are you feeling okay? :?

Re: Cingular + Treo Support = Dead end
Apr 26, 2005, 9:13 PM
in the AT&T forum
It does renew his contract, yes. But the policy itself states the Account itself must be in good standing for at least 90 days. Regardless of the contract renewal this customer due to his tenure would qualify for both International Roam and the Subsidy Unlock...

Re: Cingular + Treo Support = Dead end
Apr 26, 2005, 9:09 PM
in the AT&T forum
:lol: :lol: :lol: :lol: "The handset was purchased at a discounted (subsidized) price and the contract period is not complete but the customer has qualified for and has an International Roaming feature on their account which is in good standing and has been active for 90 continuous days." You're not ammusing... I just couldn't believe you actually challenged me on this. That's funny.

Re: Loud Houses
Apr 26, 2005, 9:06 PM
in the AT&T forum
I've notice left handed cell phone users tend to spend more. Oh, and pregnant women should not own cell phones for no valid justifiable reason that would prove cell phone use to effect pregnancy in any way, shape, or form. 8)

Re: Wireless "Profiling"
Apr 26, 2005, 9:04 PM
in the AT&T forum
You know... You like take everything to heart... It's actually kind of ammusing right now. :D

Re: Wireless "Profiling"
Apr 26, 2005, 8:07 PM
in the AT&T forum
I agree... I just think people that listen to rap music are idiots... :lol: I couldn't resists... LL 2-Pac! :D

Re: Yes I do have a question
Apr 26, 2005, 8:04 PM
in the AT&T forum
If it's any consolation Cingular expects the same from reps... However you can never force a person to read the information provided to them. Not customer's... and unfortunately not all reps. You'd be amazed at the efforts Cingular puts to relay information to employees... Some employees just don't read the information... For whatever reasons. Sad to say but the best way I have found by working here to resolve issues is to deal with appropriate departments... If it's technical, deal with ...

Re: Cingular + Treo Support = Dead end
Apr 26, 2005, 3:17 PM
in the AT&T forum
I know what you mean... What I'm stating is overall we look at win/win situations... Sure we could make more with inter roam... But we're still making money and he stays loyal. Nobody will deny him this on a manager level... Especially when CSP states he's eligible on a rep's level of authority.

Re: Amazing
Apr 26, 2005, 3:15 PM
in the AT&T forum
So... What you eating? :twisted:

Re: Cingular + Treo Support = Dead end
Apr 26, 2005, 2:57 PM
in the AT&T forum
We're not losing money... He's been with us for 10 years... Every monthly payment is profit for us.

Re: Cingular + Treo Support = Dead end
Apr 26, 2005, 2:56 PM
in the AT&T forum
I would also like to add, per Cingular's policy on the Subsidy Unlock Code this customer does qualify to recieve the unlock code... So the argument is futile.

Re: Cingular + Treo Support = Dead end
Apr 26, 2005, 2:38 PM
in the AT&T forum
No prob... Update us and let us know how it went. 8)

Re: Any help?
Apr 26, 2005, 1:53 PM
in the AT&T forum
I can't find any data settings for the s710, that's the only Init String I can find as well... CSP does have this info though: "For any settings not listed above, or any other information not listed here, advise the customer to contact their device's manufacturer or Bluetooth.com. Contact Motorola at: 1-877-MOTOBLU or 1-877-668-6258 for Bluetooth questions."

Re: Cingular + Treo Support = Dead end
Apr 26, 2005, 1:31 PM
in the AT&T forum
You guys have no idea what you're talking about... None of this situation is complicated. Through protocol this customer will be able to save $300, get the subsidy unlock, and not endure the headaches you're all imposing on him. You don't just say no... You find the facts first... Then make the decision.

Re: Cingular + Treo Support = Dead end
Apr 26, 2005, 1:03 PM
in the AT&T forum
*sigh* :roll: Do this... Add Int'l Roam & Int'l Dial Allowed to your account. You don't have to use it, you don't have to add a package. Just request those two features. Request to be transferred to Tech Support. Tell tech support you need the Subsidy Unlock Code for your Treo 650 and that you meet all requirements. Tech Support will submit the form to request your Subsidy Unlock (72 hour overlay) You should be fine then. Either have Tech or PalmOne assist ...

Re: OH NO! CINGULAR'S ARPU IN THE TOILET... AGAIN!!!!
Apr 25, 2005, 7:22 PM
in the Verizon forum
Now that's just not right... What kind of world do we live in? :cry:

Re: OH NO! CINGULAR'S ARPU IN THE TOILET... AGAIN!!!!
Apr 25, 2005, 5:20 PM
in the Verizon forum
There a law against liking both?

Re: help
Apr 25, 2005, 5:19 PM
in the AT&T forum
Follow proper escalation procedures.

Re: Star wars
Apr 25, 2005, 4:39 PM
in the AT&T forum
The exclusive agreement between LucasFilms and Cingular is expected to run into next year... So it will most likely last longer than one month. Giving you something to look forward to. :)

Re: Very untrue
Apr 25, 2005, 2:26 PM
in the AT&T forum
Technically it's changing the views of one country not the world... Which most Americans think the way you do... So I guess it's a lost cause. :roll:

Re: I'm American and I'm tired of Americans!
Apr 23, 2005, 6:17 PM
in the AT&T Wireless forum
Let's agree to disagree... The majority of your calls are immigrants and the majority of my calls are Native born Americans.

Re: Dear Elderly Customers...
Apr 23, 2005, 5:45 PM
in the AT&T forum
Ok... So you're saying... If it makes the customer happy to argue about an issue that could easily be resolved... It's ok. Because him yelling at us for the issue not being fixed will make him like us and give us good PR... Even though... The issue doesn't get fixed... Right?

Re: I HATE TECH!!!!!!!!
Apr 23, 2005, 4:22 PM
in the AT&T forum
Yeah, take the hit on the transfer instead of Hold, Availibility, and AHT

Re: What call center?
Apr 23, 2005, 4:19 PM
in the AT&T forum
Phase 2... yourself?

Re: What call center?
Apr 23, 2005, 4:17 PM
in the AT&T forum
Makes for a perfect Arbitrator though... :wink:

Re: What call center?
Apr 23, 2005, 4:17 PM
in the AT&T forum
There it is again... I should call my PR guy, this can't be good... 8O

Re: What call center?
Apr 23, 2005, 4:02 PM
in the AT&T forum
Wow... Me and nice were used in the same sentence... 8O

Re: What call center?
Apr 23, 2005, 4:01 PM
in the AT&T forum
He's horrible... Like a mix between a Gremlin and a Chinchilla... Bad mojo... 8)

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