These are the most recent forum messages posted by fleurdemiel:
Re: I hate my life.
and hearts semi colon
Re: Is it just me?
Not the worst idea, m'dear.
cannot explain the survey to them, nor bring it up in any way. If we got a horrible score with good comments, the client nine times out of ten takes that into account.
GAHHHH SO MUCH ANGER :evil: :evil: :evil: :evil:
they're also not going to survey those who didn't actually buy from you. And.. anyone sitting around *seriously* asking for a free iphone is probably on crack without a credit card.
Re: to stupid carriers
Calm down. I know what you're complaining about, and it's not something to be worried about. They do take those instances into account because every call where you get scored on is investigated. So :paranoid:
Is it just me?
Or do these shared data plans from at&t benefit ABSOLUTELY NOBODY? :evil:
GAHHHHHRRRGHHHH :evil: :evil:
"she hung GUP on me!" "i like textes." God Bless America. :cry:
Re: I hate my life.
ew. love is for pink tacos.
Re: work sucks
I KNOW. (she left me roses by the stairs.. surprises let me know she caaaarrrreesss)
I hate my life.
"A payment attempt has already been made on this shopping cart, therefore you must start over." "I have to go, babe. I'll call you back to pick up those three lines later." "May I call you back at a more convenient time?" "No." *click*. If I smoked, I'd have three right f'n now.
expects it, indeed.
I don't know what to expect around here anymore :(
Now, I'm all about reform in this place, but it sure beats standing on a city block with a quizno's sign.
analyst review does that
if there is a notation on the customer's credit file for them to be personally contacted every time their credit is run. I got that feature recently added to my credit file. Relief 8O
not allowed to question the customer's legitimacy, the system does it for us. We also *have* to do what the customer wants (if it's within our capability, ie: switching shipping addresses) if they become irate or if it's about to become a bad customer experience. What Duder did was spook the customer. I can see that being encouraged in some call centers. At ours, it's verboten. Just doing what's expected of me. Our sales go through such a vast screening process ...
I actually had one guy admit to me that he had a prblem with talking over people and that he was an a-hole and that I was a sweetheart for being patient :lol:
Whatevs. My supervisor is laissez faire about these things. We let the custome rknow we can't do it for 'security purposes'. If the customer gets livid and *still* wants it even after I explain reasoning, boom. I deliver, but as you are probably aware, any line being sent to a different address from the billing address will always get cancelled. Always. But, it's still a line on his board, and it still counts towards my bonus. Cust. got what they want, the ...
I came to this place with the hopes of lasting a few weeks. I've lasted two years, and have been lumped in with all walks of life who desperately needed a job in this economy. In short, I feel incredibly lucky to have known some of the most resourceful, hardworking and sincere people I have ever met during my time here. boom
Re: just got the sooper dooper big sale that really counts
uverse triple play? 8O
Re: When are you gon' learn
It's true. I understand righteous anger... but even then, I can't bag on my company, they know better. So.. when I'm respectful, WHY CAN'T THEY BLOODY BE? :evil:
When are you gon' learn
I AM FAR MORE LIKELY TO GIVE YOU A BREAK IF YOU ARE NICE TO ME? :evil:
:evil: I don't appreciate being lumped into "you people". :evil: :evil: :evil:
it's worlds better
than being called 'you people'.
a customer just called me
a lil' ray of sunshine. :D yee!
Funny you should mention bank robbing. This morning on NPR, they talked about a study that was done on the lucrative positives about bank robbing, and it wasn't really on the plus. On avg, a bank robber made only about 4k every 6 months. Even worse when you get arrested :roll: Great question. On the upside, however, UNR isn't a very expensive school.
not super excited about those possibilities. Also considered just going back to school full time and becoming totally in debt like the rest of 'Murka's youngins. :cry:
they allow you to do that? /;| amazing.
at at&t (where the dude and I both work),
they encourage us to come up with creative language. What I usually say is "I can conference you in with a specialist who can help you with that if you like."
does your mgmt show that to everyone, too? 8O
it's finally happened
my numbers are the worst they've ever been. Just a few more disciplinary PIN's and I'm outta here! I'll probably end up where the fire-ees from this place head over to. Hellooooo Wells Fargo!
Re: "do i get a disount
lololololololololol oooooooooohhhhhhh GURL.
not a requirement or a necessity.
not a requirement for most.. definitely a necessity. albeit, they could get a minute phone if they absolutely needed it and couldn't afford their quadcore monster :evil:
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