These are the most recent forum messages posted by daxdcagain:
Re: ACTIVATION AND UPGRADE FEE
Majority of this board seems to think that the average customer doesnt want a contract, when in reality they do. The average person will choose to have a contract and a discounted phone instead of paying full retail price for a device, especially if the plan prices don't change. Most people on this board are industry geeks that don't accurately represent the US population.
Re: Grandfathered Unlimited Data
Plus, all that is going to do is open the door for a customer to complain about their bill, and try to get the extra charge credited. Even if it is coded in a way that the charge cannot be "adjusted" they will want something else credited to make up for it. Pay the full up front and not deal with that headache. Someone will "not remember" what they agreed to undoubtedly.
Re: lol retention
You are right, Haggard is wrong. Existing customer can get the iphone 4 for free, you may not be able to do it online, but it is done in the store, customer care, and telesales regularly. Sprint tries to drive traffic to website to reduce costs so often times it appears there are better deals on the website when most of the time there really isnt.
Re: This doesn't work
CellStudent said: Cost of buying a smartphone unsubsidized: $400 more than getting a subsidy. AND you are GUARANTEED that you will have to pay the extra $400 for the phone. Cost of jumping ship after buying a subsidized smartphone: $350 maximum, but with the sliding scale ETF, it could be way under $250 after only a short portion of the contract. And the cost of monthly service is the same. The carriers have concocted an environment where it is actually cheaper ...
Re: Upgrade Fee
I think it would be better to try to hide the cost in the device upgrade pricing. Still difficult, and it doesnt resolve the issue of purchasing from a 3rd party. Yeah, nevermind, there is no solution except getting rid of it altogether which none of the companies are going to do.
Re: Upgrade Fee
Its not that simple. You dont want to start spreading that cost over two years; marketing has worked real hard to come up with seemingly competitive pricing model. Even if you spread the additional cost out and raise the plan prices it may be the same overall cost but it will still *look like* you are paying more for services. Besides, upgrade fee is industry standard and Verizon's is surprisingly cheaper than others.
Re: Dear Verizon,
Customers are actually calling in asking for credits because the phone didn't ship as originally planned. :lol:
Re: Rave on
Yea, $50.00 activation fee. :roll: What was the point?
Re: "It's my only source for TV and movies"
"Their profits are massively hurting from it, and so is their network" Got a link?
Re: Verizon lost my returned phone
I know its easy to want to be frustrated and angry with Verizon, but this is your screw up. The devices go to two different warehouses and its not there responisibility to try to research and reroute the device to where it is supposed to go. Don't be surprised if it never gets resolved in your favor.
I don't think the issue is about hearing the case, I think its with granting these stupid injucnctions without it being proven there are damages. Take it to court, if damages are determined, then award damages and take them off the shelves at that time.
Re: Not 'near'
I don't know why alot of members of this board seem to think that there are throngs of people willing to pay retail price for a device just so they don't have a contract. Those individuals that are willing represent a very small minority in the real US. The average person is NOT paying $350.00 or more for a device. Are you willing to spend retail price on an i-phone for a student in college or your 16 old who ...
Got a question for da Verison reps
The post was actually very offensive and idiotic, on a lot of levels. You would think that a site with a bunch of "geeks" would be a little more sophisticated.
Re: What, you guys aren't interested in HTC's best phone?
I am hoping for a CDMA/LTE version of this device. I am pretty loyal to HTC, but they have been slack as of late, I am hoping I don't have to settle for *gulp*....Samsung :x
Re: A few, general MSL questions
There have been some issues where older smartphones software has become corrupt, whether or not the device has been flashed. Not sure why this has occured, but I would try using six zeros for the MSL, if that doesnt work, then it is an issue that probably isnt fixable.
Re: Lock your phone with a password.
That's BS. So does that mean if you get pulled over and you loosely fit a description the police can say "Hey, let me look through your phone contacts?"
Re: At this point
Any reason why you just won't upgrade? Palm Pre? Seriously?
Re: Is it worth the fees?
Mostly correct. However, you would not be able to get your activation fees waived that way, you are just going to cause yourself headache due to the misinformation from the store and customer service not crediting the bill. Avoid the activation fee by ordering on sprint.com or by purchasing your I-phone for sprint Apple Store. You have to have the discount already setup as a customer to get those activation fees waived, seeing as your not a customer, it ...
Re: ***SPECIAL SPRINT NUMBERS***
You of course are part of the problem, wanting to direct customer to account services for requests that aren't true cancellations. The correct thing to do is call customer service and get them to technical support. Yea, I know the direct number to Account Services, but I will be danged if I provide it for invalid reasons.
Re: Attention Sprint Reps: Help Required
So you called Sprint, asked for the backdoor voicemail access and they wouldn't give it to you or they gave you the wrong number? What number did they give you?
Re: Attention Sprint Reps: Help Required
Please clarify your question. Do you truly need some help, or are you using this as an opportunity to bag on Sprint?
Re: Attention Sprint Reps: Help Required
That number exists, and I know it, but good luck trying to get it here. The number is considered Sprint proprietary information.
Why does companies cap data?
http://www.droidmatters.com/news/why-does-ver izon-att-and-t-mobile-cap-data-plans-because- of-people-like-these-two/
Administrative Fee Increase and Cancellation
You in fact CANNOT opt out of your agreement. Sprint's subscriber agreements state that the administrative fee can be charged up to $1.99. They are being increased from $.99 to $1.50 which is under what the customer already agreed to. No ETF waiver available.
You in fact CANNOT opt out. Sprint's subscriber agreements state that the administrative fee can be charged up to $1.99. They are being increased from $.99 to $1.50 which is what the customer already agreed to. No ETF waiver available.
You are the exception, not the rule. The average customer is not willing to pay that much for a device. The contract model works in the US.
How do we all know it is going there? /;|
My Wimax2 test speeds are incredible!
http://www.speedtest.net/result/1326357650.pn g :wink:
Re: Urgent Sprint issue from a store rep...
The account services representative was correct. The idea of you getting paid a commission on a new activation is because you are generating a new subscription. You didn't do this, you convinced the customer to cancel a line and add a new one for a net of "0" new subscribers. Sure, your method would have saved the customer 20 bucks, but it the end, the hassle of having to get a new PTN and contract would not be worth ...
Actually, it was announced internally a month before the announced "merger"
Re: Very Aggresive Move.
MossJac said: Historically, 98% of all corporate Sprint stores are known for their horrid customer service. Made up statistics are fun! ....but based on my own personal experience with Sprint stores, it's ridiculous. You couldn't pay me enough to step foot into my local Sprint store.... Just my opinion. Oh, ok. You finally revealed the problem. You are basing your personal experience, opinion and maybe some other people you might know; and applying it globally. For every customer that ...
Re: Don't hate the player, hate the game
AndroidRules said: Sprint insulted the Germans with that $20 billion offer. Do you have a link or something from some verifiable source, or are you just spouting nonsense made up in your mind?
Re: Don't do it man!
You mean you haven't heard of the HTC Stratosphere yet? You should wait for that device.
Re: Premier customer update cancels out upgrade
Its all good, we just want to make sure all the correct information is given so current and prospective customers can be well informed..
Re: DON'T CHANGE YOUR PLAN!
You couldnt be more wrong. It is way simpler than you are making it. EVERY customer that is not a corporate customer with an individual plan of $89.99 or higher, or the primary line of a shared plan of $169.99 or higher is considered a gold customer that qualifies annually. The last option that can make you gold is being a customer (account in your name) of 10 years of longer. Now, for it to change to gold status ...
Re: It's About Time.
The reason why your anologies don't work and are illogical are the things you are referring to are LAWS. They are forced upon you. You have to go 55MPH on certain highways because the govt has determined that it is necessary. The highway is not run by a business that mandates you go 55 MPH and if you dont like it, choose a parallel highway that is run by another company with their own rules. You had a choice. ...
Re: Amazing the logic
But you knew the policy going into it right? Whether or not you think the policy is right is another argument. You knew beforehand the policy, agreed to it, now cry when they enforce it. You keep trying to bring civil rights and such into the discussion, but obviously this has nothing to do with this.
Re: To anyone who tries to hide behind the T&C:
mycool said: The only way I'd side with the carrier on this issue is in the instances of people tethering their device on an Unlimited data package. In fact, the closest analogy I could come up with: Some restaurants charge a different price for all-you-can-eat for children (smartphones) and adults (laptops) on the assumption that a child will not be able to eat as much as an adult. That isn't always the case, but it usually is. I agree that this is ...
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