User: Turtle
These are the most recent forum messages posted by Turtle:
Re: Phone software upgrade (Timeport 270c)
I told ya you need to flash the PRL into the phone already, try an indirect dealer like I said... or buy the software to do it...
Re: how is the pay at verizon?
3 years w/ VZW, 44k/ year high cost of living area West Coast. Want to switch to sales, hear they make more.
Re: Verizon WS new service idea
Okay yeah, and ya know what, I've been paying a lot of money to the state, $802 for a speeding ticket (thank you Sac County Sheriff). I mean dayum, I was only doing 75 in a school zone, I pay them a lot of money they should appreciate me. Sac county owes me. After 56 parking tickets and 7 speeding tickets I think I need a new car, and also, I think I need catered starbucks ...
Re: Tmobile ranks #2 for reception.
muchdrama said "Oh, look...pie charts". LOL.
How cute, they're colour coded too :) I had a shade of polish in that green.
Re: RETENTION? what is this
:wink: Let's just say we got a few tricks up our sleeves if we wanna keep ya. Screaming, yelling and carrying on don't get those plans ;) Sometimes the plans sent through the post to target customers that are specifically identified through usage, length of contract, etc... Our loyalty department closed a long time ago. Our outsource centre, the ACME (Livebrige) call centre is not allowed to disconnect customers, they must transfer them to regular Verizon ...
Re: Unbelievable
Aleq said:
What amazes me is that I get calls from new customers asking questions about their rate plans and such, and they APOLOGIZE for taking up my time! 8O I hasten to reassure them that I'd rather a thousand times spend ten minutes answering the questions first than spend an hour getting across to an irate customer information they should have gotten up front... What do they think the wireless companies spend all that money on ...
Re: Question VZW Reps
MANIAC said:
The PRL issue directly effects inter-market roaming too, correct? My question is: Can I excpect to lose coverage someday when these competitors fall out of bed? And, If I do not update my PRL will my price plan still provide me with home rates when I hit those sites even though the roaming agreement is not not in place?
Yes, it does directly effect inter-market roaming.
Yes, you can expect to lose SOME coverage someday when these competitors fall ...
Re: Unbelievable
MyFriendTheApe said:
It's a ****ing contract - you signed it. If you didn't read it in its entirety you're the one to blame.
*music playing in background*
*Have I told you lately that I love you*
All I gotta say to Ape on this one is AMEN!!!!
Read what ya sign. If you don't understand, ASK. Don't blame us because you're hooked on phonics!!!
Re: Reception Q
Reception is just a radio wave, that's all it is. Towers could have been adjusted, other networks could have adjusted their towers and your phone finds a stronger signal, any # of reasons. What you can do is call the call centre @ 800-922-0204. Give specific Info, i.e. your MTN, Where the problem occurs (major cross streets) How long has this problem occurred, When was the last time you updated your phone using *228 (do this ...
Re: ? about contract renewal w/ Verizon
Biggs is right... (yes I said that too :oops: ) Reveiw what you have and if you're keeping it for the right reasons. If you have after 8 pm calling times (plans prior to 10/14/02 for the West Area, or 7 if you're prior to 08/2001 for the West Area) check to see how often you actually USE that feature. Then take a look at your peak minutes too and if you are always over, ...
Re: PRL update question - the d/l on the PRL :þ
:P Yeah I did say all that huh. :P
Re: Question VZW Reps
doomtroll said:
PRL updates should only preformed once every 3 months....
a PRL update only adds towers to the list that were not there before...
if you have good coverage in your area then you should only worry about doing an update if you plan to do any traveling, and only before in your home area...
PRL updates can be performed any time ya dayum well please. Weather or not it's either A. Effective or Necessary, or B. The right thing to ...
Re: Any Alltel employees in here.
uummm I have a cute Altell shirt that I always wear to work at Verizon Wireless :D
Re: Vz Pic and PTT
Ummm I was like actually reading a company handout today (Yes, I admit it) and it was talking about a PTT model from Samsung with a yet to be released date, with a colour screen. (Okay, I looked at the pictures and saw the Samsung logo and something about PTT.) I'll try actually reading it again tomorrow and see which it was...
Re: PRL update question - the d/l on the PRL :þ
PRLs: Preferred Roaming List
There are different PRLS for each plan TYPE, i.e Single Rate West, America's Choice, Local Digital, North America's Choice, Single Rate National etc...
Depending on the PRL, like for example America's Choice, it has several SID's loaded in, SID is a system ID for a given area, all CDMA carriers have SID's for certain areas, like Mountain Cellular is 1080, VZW N Cal bay area is 40, um, whatever we call Sacramento, um the Valley? ...
Re: Verizon Customer care, what a joke...
Just as long as you're not a Celluphone agent. :) You have an Outlet ID that you happen to think begins with AA, you're being transfered, doesn't matter where, I'm not helping you. AA is quite fitting for them too hmmmmmmmm
Re: Anybody know if someone else can upgrade a phone for you if you are away??
You can phone in the order to customer care @ 1-800-922-0204. Tell them a RESIDENTIAL (no po boxes) address. Call the IVR to accept a 2 yr agreement.
Re: KAROMAL
aviduzer said:
it will not be "out is the discount for verizon wireless employees ;)
With 1 exception, we only have 1000 mtm in the west area...
Re: Verizon Customer care, what a joke...
TommyD420 said:
I am a former VW CCR and now work for Sprint as a sales rep. Let me tell you pal; FIRST of all, you have NO idea how good you have it with VW customer service----You could have sprint and spend hours in a voice recognition nightmare.
Obviously you've never dealt with Claire. I swear I'd like to kick the ever livin chit outta whosoever bright idea she was. I have ex mother in laws that ...
Re: I work for AT&T...Need a discount ?
The Alchemist said:
Ooh, wow. :o
Last I heard, everyone was able to do that. :roll:
Come on, guys. Dustin needs to hit quota over here. If you act now, you can actually keep your existing number. What a deal. What a concept. :P
Wow, hey for $25 I have 1000 day minutes, unlimited night weekend minutes, 1000 Mobile to Mobile minutes, Long distance included, nationwide on-network roaming, free unlimited picture and text messaging, ...
Re: Alltel
Whatta man, falls in and out of love like he's changing his socks or something :þ lol
Re: Unbelievable
Aleq said:
Okay, so let me get this straight. It's TMobile's fault that he went over the minutes because our excellent coverage tempted him to overuse his phone?
Yeah, I'm with a competitor, but that was his argument. I'm sure you guys put up with the same crap too. Like they broke their own cell phone, due to stupidity, THEY declined the insurance because either their "homeowners insurance will pay for it" or they're too cheap to ...
Re: contract agreement ?? *luciangyle*
If you've had to swap out the phone 5 times, and there's verifiable notes on the acct that support the equipment changes, call in to customer service, be nice, ask for a supervisor (if you're transfered you'll get a Senior rep which is fine), Explain the issue you're having with the Kyocera, and explain how you'd like a cell phone that works, and you're willing to sign a new agreement to get this phone and back up your case ...
Re: contract agreement ??
doomtroll said:
unless you throw a fit and make a scene....then they will usually give you what you want just to shut you up....but not always with your 1st fit....
I wouldn't recommend calling customer service for this, If I get you acting like a 5 yo you're not getting anything, you call in like a decent human being, state what you want, we can work out a credit. The store has to deal with customers face to face, they ...
Re: The Reptilian Turtle is Correct !!!!
Okay lol... some corrections here :þ I'm a she... and 2, you can change your pricing plan w/o extending your contract... 2 ways... 1. Don't accept promos (i.e. unlimited n/w, unlimited mtm, ONLY peak minutes, but n/w and MTM are purchase options) and 3, change up or down within the same FAMILY of plans. (i.e. Single Rate West 3200 night weekend 1000 mtm, stay with the SAME promo, just change the peak minutes). And ...
Re: Verizon Customer care, what a joke...
Currently in the west area there is a backlog on the ordering and it can take up to 7 days usually at the most. Every few weeks they get backed up, but it's not all the time.
Re: Question...
Well, if you go down to a plan that's $34.99 or less monthly you will lose the discount. But yes, you can be a month to month Verizon Wireless customer and not lose your discount. Even if you extend your calling plan agreement with a calling plan change you won't lose your new every 2 discount.
Re: Should I cancel my alltel??
Okay.... granted I know nothing of Alltel service or Cricket as we do not carry them here in the west area, but we do have SureWest wireless, which is that unlimited local/long distance, we also have Metro PCS. What I've found with all the unlimited min carriers we have out here that it is nice to know exactly what your bill is, and you don't have to worry about going over, but you hit A LOT of ...
Re: Question...
*Customer with price plan access of $39.98 or below must have two (2) months or less remaining of their contract.
*Customer with price plan access of $39.99 - $74.99 must have four (4) months or less remaining on their contract.
*Customer with a price plan access of $75.00 or higher (High Value Customers) must have six (6) months or less remaining on their contract.
Note: This change to the Phone Upgrade Policy is effective 03-08-04 to 08-31-04
Customer's account must be current at ...
Re: Coverage in Arkansas & N. Calif?
I dunno know about Arkansas, but N Cali I have nothing but problems, from Santa Rosa, to San Francisco (101 freeway) all the way over to Sacramento and South Lake Tahoe, I get dropped calls, echoing, and a few no service areas.
Re: Verizon phone to Alltel service???????
Sure, if you get it unlocked. I bought a Kyocera from an Altell customer, even though we don't have the particular model I bought, it's the same technologly, I just had to have the PRL flashed.
Re: LG vx 4500 vs samsung a530s
lol yes, I'm female. The 4500 seems a lil butch... The A530 is kinda perky and cute. I have only spoken to 4 people with the 4500 model in about a month. 3 called in with the phone freezing, but all said they like it.
Re: LG vx 4500 vs samsung a530s
The silver phone is hella cute, it's a chick magnet. The sub LCD is cute, and compact. Fits great in your make up bag. Unlike the Motorola phones it doesn't chip your nails trying to open it one handed. Make your girlfriend happy, or find a woman, go for the Sam A530. The Sam A530's have been out a while and at least in Cali we haven't heard of too many issues with them. ...
Re: HAS ANYONE SEEN KILL BILL 2
Not yet, I haven't even seen the first one though, is it good?
Re: Can we moderate ourselves, please?
Yeah it is. I have no personal fued with I.Seidenberg. (That's an I right?). Besides, with the exception of what I said yesterday day at work and am praying QA didn't hear, I'm usually very professional and I act very nice and sweet and use that empathy crap all day. It's nice to sit back and talk smack back and forth with the people on here, it's not like anything is meant by it. ...
Re: Question...
Ya know... actually I've seen people use Nokia phones as beer bottle openers, some how with the bottom of the phone, it's hella funny. They've put flashlights in phones. Who knows lol
Re: Question...
Nine178...
There's always exceptions made, that's cool that they did that for you. Because of accommodating a customers needs, and of course ARPU, exceptions can always be made. Some people don't like waiting the full 2 years cause cell phones are like computers, something new always comes out.
Re: Release and Price!
Actually, I wasn't trying to be funny, don't ASSume. Yep, I'm nerdy that's it, how'd ya know? Are you stuck on stupid, or is this a weekend trip? Suck what? Not like you have anything little man...
Re: sorry
Wow, dayum good thing they stopped drug testing huh ya lil REEFERS :þ I always thought you guys sounded half stoned on the phones lol.
Re: Question
Yep, the loss of the phone is expected to be made up over the length of serving the whole contract. (well, 2 months before so another contract can be signed). Also, it costs about $5 to call into customer service centres on the #800s. Then also the wage of the rep, plus if any transfers are needed (I forgot the exact cost of the transfer) and also it costs about $25/mo to maintain an account. ...
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