User: newral
These are the most recent forum messages posted by newral:
Re: steps to prevent slash
It didnt work.. still splash.. :cry: :P
Re: Wanted to annoy a customer today.
I know what you mean about annoying customers... i do it all the time if they are giving me actittude.. for example.. a lady called all furious about the service she receive from a sprint rep. She call yelling at me and when I ask her the PIN to access the account she said "is my day of birth... 71269".. the PIN was six numbers and I just didnt want to put the "0"before the "7" which was ...
Re: Pro Tip
:o :lol: :lol: :lol: :lol:
Re: Dumb Answer
This is the best answer so far! make sense.. people ask me this a lot since i use Att ( dont work for them)... so it help ME! thank you :D
Re: When an EMPLOYEE escalates a call...
we say TECH STORES.. but you know how customers from sprint are.. they think a TECH store is ANY store and they go wherever they can find a sprint logo.. is not always a customer rep fault.. custumers just dont know how to follow instruction...
Re: When an EMPLOYEE escalates a call...
you work for a tech store? I say that all the time but is advising customers to go to a tech store not to a regular store.. they might get confuse and ended up going there.. in sprint, tech store changes phones if they can and also repair.. we advise customers to go to store first if they are paying for the service.. ONLY if its a electrical or mechanical issue.. if not, we dont send customers to tech ...
Re: dont you hate..
i work for asurion sprint!
Re: dont you hate..
311... :cry:
Re: dont you hate..
btw.. I not even talking... so I have no time to be polite or anything.. he was doing a monologue! I wasnt talking at all..
Re: dont you hate..
I cant interrupt customer while talking.. is rude for qa and I cant just place him on hold for no reason.. they take points out for that... I cant release, i get fired... I cant sound like I want to get rid of the customer... what can i do? let him talk... :(
dont you hate..
Me: ..end of the call(4:30 mins) Sir, do you have time to be transferred to a survey?
Cust: Yes. My grandchild like texting and taking pictures with her phone.. That is why I dont put this services in my account because kids are kids and they use my phone for this also. Ahh my grandchild. The mother prohibit her to send text and photos because kids are kids you know what Im saying? Thank you for helping me my grandchild ...
so..
if a phone is reported as lost or stolen, nobody cant activate it and sprint has to keep it? I didnt know that... that it actually shows that in the system... what you guys do with the phone? you guys call the customer so the customer can get the phone or something? how is the proccess for this? im curious.. I have a lot of customers that calls me to report stolen or lost phones and they ask me ...
Re: Cheap phone advice
i think they can.. virgin has the same coverage as sprint.. is not like boost mobile... im going to tell you what they told me "wherever sprint has coverage, vm has coverage"
Re: Cheap phone advice
coverage maps... look for that..
http://www.virginmobileusa.com/chec k-cell-phone-coverage
http://www.wireless. att.com/coverageviewer/#?type=voice
Re: Cheap phone advice
/;| check map coverage from both companies in their own site...
Re: Cheap phone advice
you have 2 options.. you can go for the PRIME with go phone or with RUMOR TOUCH with virgin mobile... both are good.. obviously att has more coverage than virgin mobile but virgin mobile is cheaper and is unlimited everything.. you choose... hope i helped you a lil.. :D
Re: Bluetube?
it exist.. go to a sexshop.. :lol: :lol: :lol:
Re: i want to complain loudly!!
:lol: :lol:
Re: Loud noises!
i learned from customers that the louder i am, the more people listen to me.. :lol:
Re: I Have A Question
ok let me explain...
The phone asurion send has 12 months of waranty for MECHANICAL AND ELECTRICAL ISSUES...
Physical damages needs to be reported in or before 7 days after receiving the phone..
The 30 days waranty is from sprint... if they buy a phone from sprint they have 30 days of waranty and nothing else unless they are paying for extended warranty.. 8)
Re: stupid customers
LMAOOOOOOOOOOOOO!!!! :lol: :lol: :lol: :lol: :lol: :lol: :lol:
Once I got a customer in english that was wrongly transfer to spanish claims instead of a survey... he stayed quite for like 1:30 mins and when i said "hello?" he answered "sorry I dont speak spanish and I was supposed to be transferred to asurvey".. and im like "ohh no problem, ill transfer you".. my surveys extensions are spanish.. I transfer the gringo ...
Re: Free Phone Request
:lol: :lol: stupid customers.. business are always looking for new customers, that doesnt means that we are going to give them EVERYTHING they want just how they want it... ugh...
Re: iPhone 4 with 4.0.1
but he is saying he did an update to the OS and now is having issues... everything that you are saying does not match with what he is asking... /;|
Re: I've heard diretly
uh? im going to try to answer you.. i dont know if i understood your question... Phones sent by ASURION has 12 months of waranty that is applied trough asurion... and they dont pay for this.. the waranty they pay for is with sprint.. Phones that they receive or buy from sprint, they have to go to the store to resolve the issue...
Re: Join the club
:o english speaking reps... im in the spanish section.. that doesnt happen here.. 8)
Re: i want to complain loudly!!
lol.. exactly.. we dont want a big sue so if is stolen, no locator!
Re: Join the club
ohh i saw your example ..anyway i work for the spanish side.. maybe that happend a lot in the english side... is not the same reps obviously...
Re: Join the club
We dont do war transfers so there is no way we can lie to you unless is extremely neccesary.. my usual problem with you guys is that customer is paying for service and repairs and those customer get transferred to us not once, or twice 30 TIMES... AND WE TRANSFER THEM AGAIN TO YOU.. also we never say you can void charges.. we all know here that only RMA deparment from us can do that.. if we say ...
finally!!
Im a privacy freak and I hated that I couldnt ajust this in my ipod touch.. ugh.. :D
i want to complain loudly!!
SPRINT REPS THIS IS WHAT ASURION CANT DO:
1)I cant activate insurance.
2) Asurion is not the WARRANTY of the phones sent or sold by sprint.
3)Dont transfer customers just to track their phones.. they have to at least start a claim...is not possible most of the time.. and is not possible if phone is stolen or pass 3 days already
4)PLEASE SPRINT REPS do not transfer customers to us if customers has being tranferred back to you 30 times.. for example is ...
Re: Sprint told us
exactly!! :D
Re: Sprint told us
We CAN TRY.. but is not guaranteed... I receive call from customers calling just to track the phone.. not possible unless he start a claim... and if pass 3 days of loss, is simply not possible...only 1% of customers calling can might have this service available...
actually...
In the company I am it says the same.. WEB SPECIAL.. and I went to store yesterday and says STORE special and was the same price.. is not that bad to ask if is same price...
Re: scariest time's at work
wow! what movie was that one?? :lol:
Re: scariest time's at work
:lol: :lol: :lol: :lol:
Re: That's what I thought
ok.. thanks!! im going to try that.. i hope they know the info this time.. i tried before but the person didnt even know what i was talking about...
Re: iPhone 4 with 4.0.1
ugh haters... he asked if anybody else is having same issues.. /;|
Re: i love you att but WHY WHYYYY!!
erm... not in PUERTO RICO.. and look for coverage maps in their own sites.. is not the same coverage /;| not even close..
Re: Wait..
ok i know what i have.. thats not the issue... my question is why the phone with regular data plans according to this --->>>https://www.phonescoop.com/phones/phone .php?p=2573 the phone is able to do data tethering.. and no.. is not a smartphone... y dont pay 30 for data either... i pay 30 for TEXT AND DATA
Re: it is possible to...
so i have to have a smartphone... why do phones like sharp fx with data tethering enable but i cant use it? :x
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